Product Designer at OpenAI | San Francisco

The Office of the Chief Revenue Officer (CRO) at OpenAI shapes global go-to-market strategy, drives commercial growth, and forges key customer relationships. This team brings together Sales, Marketing, Product, and Research, ensuring the revenue organization stays agile and focused. Their work connects strategy with execution, strengthens OpenAI’s presence in high-stakes meetings, and relies on clear communication and innovative AI tools as the company grows. Role overview The Visual Storytelling & Innovation Lead will transform how the Office of the CRO communicates and operates. This position blends storytelling, design, and technology, managing executive narratives and leading early experiments with new OpenAI products. The role supports both strategic and operational projects, turning ideas into engaging stories and testing how new tools can enhance productivity and collaboration. Collaboration is central: the Lead works closely with leaders in Sales, Marketing, Product, and Communications, and partners directly with the CRO and Chief of Staff to translate high-level goals into compelling narratives and executive-ready materials. Work in this role shapes how OpenAI engages top customers, aligns teams across the revenue organization, and helps accelerate deal cycles through effective storytelling. Key responsibilities Create narratives and presentation designs for strategic events, executive briefings, and important customer meetings led by the CRO. Translate complex product strategies and customer insights into clear, persuasive visual and written stories. Showcase OpenAI’s capabilities with product demonstrations and interactive experiences that bring stories to life. Location This position is based in San Francisco.

About the RoleJoin our dynamic team at OpenAI as a Data Scientist within the People Innovation Labs. This innovative engineering team is integrated into our People organization and is dedicated to redefining our strategies for attracting and retaining exceptional talent while empowering every individual to excel in their roles.From enhancing recruitment processes to fostering a vibrant company culture, we are developing systems and products that provide our People Team with a competitive advantage by integrating OpenAI's models and first-principles thinking into all facets of our operations. Our initiatives range from pioneering projects like OpenHouse, our internal knowledge hub, to AI-driven automations and scalable recruiting solutions. We are shaping the future of work at OpenAI, crafting a model for how AI can enhance productivity, culture, and innovation.In this role, you will collaborate closely with Product and Engineering teams to ensure that our endeavors yield measurable business results.

Join OpenAI as a GTM Strategy & Growth Lead focusing on our API products. In this pivotal role, you will drive go-to-market strategies, collaborate with cross-functional teams, and leverage data-driven insights to foster growth. If you are passionate about shaping the future of AI and its applications, we want to hear from you!

About Our TeamAt OpenAI, we are dedicated to developing cutting-edge AI systems that enhance human capabilities and revolutionize the way work is accomplished. Our Go-To-Market (GTM) organization plays a critical role in delivering these innovations to our clients, fostering adoption, maximizing usage, and ensuring lasting value.We are excited to announce the search for our inaugural Sales Programs Lead, a pivotal role that involves establishing this function from the ground up. Situated within the GTM Strategy team, you will be tasked with pinpointing effective strategies to accelerate growth and transforming those insights into scalable programs that enhance pipeline generation, improve conversion rates, and boost sales productivity.This role is high-impact, bridging both strategic and tactical elements. You will collaborate directly with GTM leadership to assess business performance, prioritize key opportunities, and create the systems necessary for organizational scaling.ResponsibilitiesOperate at the core of the GTM organization, collaborating with Sales, Marketing, Product, and Operations to identify gaps in pipeline generation, deal progression, and seller effectiveness.As the first member of the Sales Programs team, you will shape the function: deciding where to invest, how to prioritize, and how to measure success. You will translate complex business challenges into structured programs and ensure their effective execution and scaling.Key ActivitiesIdentify and prioritize high-impact growth initiatives across pipeline generation, conversion enhancement, and sales productivity.Collaborate with GTM leadership to define priorities and translate business objectives into actionable program strategies.Design and implement programs that stimulate pipeline creation, expedite deal cycles, and enhance win rates.Convert strategic priorities into structured, actionable, and repeatable initiatives.Oversee program success from inception to completion, including defining metrics, monitoring performance, and ensuring accountability.Lead cross-functional initiatives involving Sales, Marketing, Product, Enablement, and Operations.Align senior stakeholders on priorities, timelines, and desired outcomes while skillfully managing ambiguity and trade-offs.Develop and refine the operational framework for sales programs, establishing processes, frameworks, and feedback mechanisms.

About Our TeamAt OpenAI, our Security organization is dedicated to fostering safe and responsible innovation on a global scale. As our systems, infrastructure, and research capabilities expand, we are committed to investing in top-tier security measures that protect our people, products, and users while maintaining our momentum in progress.Our team is focused on safeguarding OpenAI’s environments by developing sophisticated detection systems, enhancing real-time response capabilities, scaling telemetry and logging infrastructure, and providing actionable threat intelligence to proactively counter adversaries.About the RoleWe are on the lookout for a Global Detection and Response Lead who will take ownership of and enhance OpenAI’s cybersecurity detection and response operations. In this pivotal role, you will establish the strategy and oversee the execution of security monitoring, incident response, recovery, and post-incident enhancements across our global infrastructure.As a hands-on leader with substantial technical credibility and acute operational instincts, you will build and mentor high-performing teams, collaborate closely with Infrastructure, Research, Product Security, Enterprise Security, IT, and Engineering to ensure that detection and response capabilities are integrated into the systems that drive OpenAI.This role demands strategic thinking combined with practical leadership skills, requiring deep technical expertise, operational discipline, and the ability to cultivate high-performing teams in a dynamic environment.Key Responsibilities:Lead global detection and response operations, ensuring continuous monitoring, triage, investigation, containment, and remediation of security incidents across diverse networks and infrastructures.Mentor and manage several teams of senior engineers focused on observability, detection and response, and threat intelligence, strategically expanding these functions as OpenAI’s computational capacity and platform aspirations grow.Ensure exceptional operational readiness through management of incident response playbooks, on-call procedures, escalation protocols, and ongoing enhancements to response efficacy and agility.Enhance detection effectiveness by collaborating with engineering teams to ensure essential telemetry is accessible, reliable, and actionable across cloud, corporate, and production environments.Work collaboratively across all departments to assess and address emerging security challenges and risks.

Join Our TeamAt OpenAI, our Equity Programs team is dedicated to crafting and managing equity frameworks that synchronize our workforce with the long-term goal of responsibly developing and deploying universally beneficial artificial general intelligence (AGI). Our mission is to ensure that our equity programs are strategically designed, scalable, and anchored in robust governance as OpenAI continues to expand.Through close collaboration with Finance, Legal, and HR leaders, we create competitive equity offerings that not only attract but also retain and inspire exceptional talent, aligning with our overarching mission.Your RoleWe are seeking an Executive Compensation Lead to influence how OpenAI compensates its senior leadership. This pivotal individual contributor role will focus on executive compensation strategy, equity design, and governance within a dynamic, high-stakes environment.In this position, you will work directly with senior leadership, Finance, Legal, and the Compensation Committee to architect and assess executive compensation frameworks, evaluate equity utilization and dilution, and provide support for crucial compensation decisions. You will take charge of comprehensive executive compensation analyses, including benchmarking, modeling, and crafting clear, board-ready materials that guide leadership and committee decisions.This position is perfect for someone with extensive executive compensation expertise, strong analytical skills, and the capability to convert complex pay and governance considerations into actionable, decision-ready advice. This role reports directly to the Head of Equity Programs.

OpenAI’s creative team shapes how artificial intelligence is seen and understood. Working alongside the latest advancements in AI, the group turns complex concepts into stories that resonate with people. Their projects range from large-scale campaigns and product launches to films, always placing human experience at the center. Team members who enjoy building narratives from scratch and exchanging new ideas thrive here. Role overview The Creative Copywriter will join OpenAI’s in-house creative team in San Francisco. This position plays a key role in defining and evolving the company’s voice at a pivotal moment. The copywriter works closely with design, product, and communications partners to craft copy for campaigns, launches, and cultural milestones. This job combines strategic thinking with strong writing skills. The copywriter helps make advanced technology feel accessible and relevant through clear, engaging language. Success in this role means understanding how words shape experience and making technical subjects understandable for a wide audience. Collaboration is central to the team’s process. OpenAI values curiosity, open dialogue, and kindness. The team encourages sharing and refining ideas together, balancing craft with decisiveness. This role is based in San Francisco, and relocation assistance is available for those moving to the area. What you will do Lead storytelling for brand campaigns, product launches, and integrated creative projects. Own narrative direction for major initiatives and creative workstreams. Translate OpenAI’s products and features into approachable, emotionally resonant stories. Develop concepts for campaigns, launch messaging, frameworks, and story arcs that align with brand strategy. Create content for launch events, product pages, social media, CRM, web, onboarding, and lifecycle communications. Establish scalable voice systems to maintain consistency across all channels.

About the RoleJoin our dynamic team as a Product Designer in People Innovation Labs at OpenAI. This engineering group is dedicated to revolutionizing talent acquisition and retention while empowering everyone to excel in their work.Our mission ranges from redefining recruitment processes to enhancing workplace culture through innovative systems and products. By integrating OpenAI's advanced models and fundamental principles into our workflows, we deliver a competitive advantage to our People Team. Our initiatives include pioneering projects like OpenHouse, our internal knowledge hub, alongside AI-driven automation and scalable recruitment tools. We are shaping the future of work at OpenAI, establishing a framework for AI to enhance productivity, culture, and innovation.In this position, you will work closely with Product and Engineering teams to ensure our efforts yield measurable business results.Your Responsibilities:Shape the design and product strategy for internal People products at OpenAI.Develop and launch high-quality products and enhancements, from initial concepts to refined prototypes.Collaborate with engineering, product management, AI research, and design colleagues to define both long-term vision and immediate goals.Conduct user research to gain insights into user needs and improve our products.Contribute to the ongoing evolution of our design system.Foster our design culture and support team growth.Ideal Candidate:Possesses 4+ years of experience delivering large-scale software products.Demonstrates a portfolio that highlights exceptional UX, UI, and interaction design skills with a commitment to quality.Enjoys unraveling complex interaction design challenges.Exhibits strong communication and storytelling capabilities.Thrives in ambiguous situations, transforming challenges into clear visions.Is enthusiastic about immersing in the AI research process to define the design and functionality of AI-first products.

Join OpenAI as a Field Engineer, where you will play a crucial role in implementing cutting-edge AI solutions in real-world settings. As a part of our innovative team, you will engage with diverse clients, troubleshoot complex issues, and contribute to the deployment of transformative technologies.

About Our TeamAt OpenAI, we are dedicated to creating safe artificial general intelligence (AGI) that benefits all of humanity. Our mission brings together some of the world's leading scientists, engineers, and business professionals in a collaborative environment focused on innovation.Our Go To Market (GTM) team plays a pivotal role in empowering customers to effectively leverage our advanced AI products across various sectors. Comprising professionals from Sales, Solutions, Support, Marketing, and Partnerships, this team collaborates to deliver valuable solutions that expand AI accessibility.About the RoleAs an Account Director within our ChatGPT Enterprise Sales team, you will work closely with educational institutions and organizations to facilitate the adoption of OpenAI’s products. Your focus will be on guiding universities and K-12 institutions in evaluating and implementing ChatGPT Enterprise for administrators, faculty, and students.You will be instrumental in driving opportunities throughout the sales cycle, from lead generation to finalizing deals. Representing OpenAI as a thought leader in AI, you will collaborate with researchers, engineers, and solution strategists to advance our customers' AI initiatives. With the recent launch of ChatGPT Enterprise (August 2023), we are eager to welcome experienced Account Directors to our team, who will help onboard new clients and expand our existing customer base.This position is based in San Francisco, New York, or Washington DC, and follows a hybrid work model requiring three days in the office each week.Key Responsibilities:Guide enterprise clients from initial consideration to purchase decision.Collaborate with Account Associates, Solutions Engineering, and Customer Success teams to execute detailed customer evaluations, demonstrations, and pilot programs.Provide weekly forecasts of your sales pipeline and targets.Continuously analyze the industry landscape to inform product development and corporate strategies.Engage with solutions, marketing, communications, and business operations teams to enhance customer experiences.

About Our TeamThe Safety Systems organization at OpenAI is dedicated to ensuring the responsible development and deployment of our most advanced AI models. We create evaluations, safeguards, and safety frameworks to ensure that our models operate as intended in real-world scenarios.The Preparedness team plays a critical role within the Safety Systems organization, guided by OpenAI’s Preparedness Framework.As frontier AI models hold the potential for significant benefits to humanity, they also present escalating risks. The Preparedness team is essential in preparing for the development of increasingly capable frontier AI models, focusing on identifying, tracking, and preparing for catastrophic risks associated with these technologies.The mission of the Preparedness team includes:Monitoring and predicting the evolving capabilities of frontier AI systems, especially regarding risks that could have catastrophic consequences.Establishing concrete procedures, infrastructure, and partnerships to mitigate these risks and safely advance the development of powerful AI systems.The Preparedness team integrates capability assessment, evaluations, internal red teaming, and mitigations for frontier models, coordinating overall AGI preparedness. This fast-paced and impactful work holds significant importance for both our organization and society.About the RoleAs frontier AI systems become more capable, they exhibit greater autonomy, the ability to pursue long-term goals, adapt to feedback, and utilize tools. While these advancements offer immense potential, they also raise the risk of models behaving in misaligned or deceptive ways, which can be difficult to supervise or contain. Addressing the risk of loss of control is a key challenge in the safe development and deployment of advanced AI systems.In your role as a Researcher focused on loss of control mitigations, you will design and implement an end-to-end mitigation strategy aimed at reducing the risk of intentionally subversive or inadequately controllable behaviors in OpenAI’s products and internal operations. This position necessitates strong technical expertise and close collaboration across functions to ensure that safeguards are enforceable, scalable, and effective. You will directly contribute to establishing robust protections as model capabilities evolve.

Join Our Innovative TeamAt OpenAI, our Go-to-Market (GTM) Partnerships team is at the forefront of creating a strategic, global network of partners that accelerates customer success and promotes enterprise AI adoption. Our mission is to drive sustainable growth in alignment with our vision for Artificial General Intelligence (AGI). We collaborate across various functions including Product, Engineering, Security, Legal, and GTM to ensure robust partner outcomes through a disciplined approach to strategy and execution.This position is a pivotal role within our Partnerships/GTM division, where you will manage a portfolio of Independent Software Vendor (ISV) and technology partnerships. Your deep collaboration with internal teams will facilitate integrations, joint go-to-market strategies, and long-lasting partnership growth.About the OpportunityWe are looking for a dynamic and experienced Partner Director, Head of Technology Partnerships, to lead and expand OpenAI's ISV and technology partner portfolio. You will be instrumental in forging strategic relationships with top-tier enterprise platforms and software providers, effectively translating shared goals into scalable integrations and go-to-market initiatives that enhance customer adoption.This leadership role requires you to serve as the primary accountable owner for a range of high-impact partnerships. You will set strategic direction, establish operational rhythms, and align both internal and partner stakeholders to achieve measurable business outcomes. Your success in this role will depend on your strong judgment, executive presence, and ability to navigate complex, cross-functional projects involving product, engineering, security, and GTM teams.Key ResponsibilitiesManage and expand a portfolio of strategic ISV and technology partnerships, ensuring partnership health, adoption, and business impact.Develop partnership strategies and priorities, including joint plans, objectives, and execution roadmaps across key partner segments.Establish and maintain a resilient operational model, incorporating governance, stakeholder alignment, escalation paths, and execution cadence.Collaborate with Product and Engineering teams to design and implement integrations that meet enterprise standards for reliability, security, and scalability.Work closely with Security, Legal, and Privacy teams to ensure trust, compliance, and commercial frameworks for collaborative work.Develop and lead joint go-to-market plans with Field and Marketing teams, including enablement, solution positioning, and coordinated execution.Monitor performance against defined metrics, identify bottlenecks, and drive continuous improvement across partnerships and programs.Represent OpenAI in discussions with senior stakeholders and partners, fostering strong relationships.

About the TeamThe IT Systems Operations team is crucial in connecting Security, Engineering, and Employee Technology platforms, ensuring that employee-facing systems, identity workflows, and enterprise applications operate smoothly and reliably as the organization grows.In addition to implementation, the team creates structured operating patterns that guarantee platform changes, access models, integrations, and lifecycle workflows evolve safely and consistently throughout the enterprise environment.About the RoleAs an IT Solutions Engineer, you will take ownership of identity-connected enterprise SaaS platforms and system change controls to uphold OpenAI’s compliance standards. Your responsibilities will include ensuring that production configurations, access models, and platform changes are compliant, auditable, and operated through defined controls. You will manage and operationalize controlled system and workflow changes across various identity platforms, SaaS applications, collaboration tools, and enterprise infrastructure.Collaboration with Security, Platform Engineering, and IT Support Operations is essential, as you will:Ensure consistent behavior of identity and access workflows across systemsImplement structured rollout and configuration practices for enterprise applicationsEnhance visibility and traceability of system changes affecting employee workflowsTranslate operational requirements into durable automation and policy-aligned implementationsSuccess in this position requires not only strong engineering skills but also sound operational judgment, meticulous documentation practices, and effective cross-functional collaboration.In this role, you will:Enterprise SaaS & Identity Platform OwnershipManage administration and operational stewardship of enterprise SaaS and identity-connected platforms, ensuring configuration integrity, access governance, and compliance with established control requirements.Oversee onboarding, access modification, and offboarding workflows aligned to standardized entitlement models.Guarantee reliable propagation of lifecycle events across downstream systems and maintain an accurate, auditable access state.

About Our TeamThe Safety Systems team at OpenAI oversees the entire lifecycle of safety measures for our cutting-edge models, ensuring responsible deployment that positively influences society. Our diverse work encompasses a range of research and engineering initiatives, including system-level safeguards, model training, evaluation, and red-teaming, all aimed at reducing misuse and misalignment while maintaining our stringent safety standards. We are committed to developing and deploying safe Artificial General Intelligence (AGI), nurturing a culture grounded in trust, responsibility, and transparency.We strive to learn continuously from our deployments, democratize the benefits of AI, and guarantee that our powerful tools align with human values and safety standards.About the RoleWe are seeking a dedicated Product Manager specializing in biosecurity risk. In this pivotal role, you will spearhead initiatives that ensure the safety, impact, and alignment of OpenAI’s frontier model deployments with user needs and technological advancements. You will establish strategic priorities, craft safety-oriented product roadmaps, and collaborate closely with AI researchers, software engineers, policy experts, and cross-functional partners. Additionally, you will devise strategies to enhance the ecosystem, empowering others to stay ahead of adversaries. This position is ideal for a proactive and technically proficient product manager with a knack for adversarial thinking and a passion for solving complex, ambiguous challenges through structured analysis and collaborative decision-making.This role is located in San Francisco, CA, and relocation assistance is available.In this role, you will:Collaborate closely with research, engineering, data science, and policy teams, along with other stakeholders, to integrate safety throughout the development and deployment of frontier AI models.Create robust frameworks for identifying and mitigating deployment safety risks, utilizing data analysis, expert consultations, and adversarial assessments.Set strategic priorities and product roadmaps aimed at enhancing deployment safety, improving reliability, and managing new AI capabilities.Develop scalable methodologies, tools, and processes for evaluating, refining, and continuously enhancing our safety systems.Establish repeatable processes to weave cutting-edge AI safety research into OpenAI’s models and product offerings.Create and regularly refine clear, actionable metrics that effectively capture safety performance and inform decision-making.

Join Our Visionary TeamAt OpenAI, we are dedicated to promoting the responsible and widespread adoption of artificial intelligence. Our Marketing team plays a pivotal role in this mission by gaining deep insights into customer audiences and market dynamics. We strive to influence product development, establish sustainable monetization models, and enhance awareness and usage of OpenAI’s innovative products and platform.We adopt a data-driven methodology to explore market trends, develop monetization strategies, and identify customer needs that drive product strategy and messaging. Our collaborative approach involves close partnerships with Sales, Partnerships, Product, Engineering, Research, Communications, and Design teams to ensure a seamless customer experience and successful go-to-market strategies for new product launches across various channels.Your Role as Advertising Marketing Science LeadWe are seeking a dynamic leader in Advertising Marketing Science to establish and scale our advertiser-facing reporting, measurement, and attribution credibility. You will leverage your measurement expertise and cross-functional leadership skills to shape how advertisers perceive performance on OpenAI and ensure our reporting aligns with their existing measurement frameworks, including MTA, incrementality/lift testing, and MMM/geo experimentation.Initially, this position will involve hands-on contributions as you build the methodological foundations of OpenAI’s advertising measurement system. As the role evolves, you will define the strategic vision, operational model, and team structure necessary to scale this function globally in response to growing advertiser adoption.This opportunity is perfect for an individual who thrives on creating new capabilities from the ground up, can effectively communicate intricate causal measurement methodologies into trusted industry narratives, and is passionate about collaborating with cross-functional teams, including Product, Engineering, Sales, Partnerships, and Legal, to build a privacy-conscious measurement ecosystem.Key Responsibilities:Define OpenAI’s advertiser measurement strategy, ensuring our reporting aligns with diverse attribution methodologies (MTA, incrementality/lift testing, MMM, geo experimentation) and partner measurement frameworks.Establish the foundational structure of OpenAI’s Marketing Science function, initially leading efforts as an individual contributor while designing the long-term team structure, operational model, and measurement programs.Facilitate advertiser-facing measurement discussions, representing OpenAI in executive briefings and industry conversations while instilling confidence in our methodologies and reporting.

About the RoleJoin the User Operations team as a Product Engagement Specialist, where you will facilitate seamless and successful product launches. This role requires you to work closely with both internal support teams and external partners, ensuring readiness and coordination throughout the entire launch process. You will develop and implement scalable systems designed to enhance efficiency, focusing on sustainable solutions over brute force approaches.This position is located in San Francisco, CA (hybrid model: 3 days in office) and includes relocation assistance.Key Responsibilities:Oversee product launch initiatives, ensuring effective execution and preparation across all teams.Create systems that allow for scalable launches and feedback, including automation, playbooks, and dashboards, to enhance long-term impact.Prototype and apply automation tools to streamline launch and feedback processes.Establish feedback mechanisms to gather insights from support channels, categorize them, and convey findings to Product and Engineering teams.Proactively identify risks associated with launches and devise mitigation strategies to maintain customer satisfaction and service quality.Collaborate with diverse departments such as Product, Engineering, Marketing, and Legal to align on objectives and readiness metrics.Monitor and report on the effectiveness of readiness and feedback systems, highlighting trends and actionable recommendations.Ideal Candidate Profile:Experience in coordinating product launches and operational initiatives, particularly in relation to customer support and external partnerships.Demonstrated ability to develop tools or automations that significantly reduce manual labor and can be scaled across teams.Proficient in data and technology, comfortable with prototyping and using new tools.Strong advocate for customer needs, capable of articulating user challenges into clear, actionable problem statements for engineering teams.Highly organized with the ability to manage multiple priorities and perform well in a fast-paced environment.

Join Our Innovative TeamAt OpenAI, our Applied team is dedicated to responsibly delivering cutting-edge technology to the world. We have launched transformative tools like ChatGPT, DALL·E, and APIs for GPT-4 and GPT-3, alongside managing large-scale inference infrastructure. As we continue to innovate, we are committed to ensuring our powerful tools are utilized ethically and safely.The Scaled Abuse team operates within our Applied Engineering organization, tackling fraudulent activities on our platform. We are seeking a passionate Data Scientist with expertise in anti-fraud and abuse measures to spearhead the design and development of our next-gen anti-abuse systems.Your RoleAs a Data Scientist on the Platform Abuse team, you will play a pivotal role in safeguarding OpenAI’s products from exploitation. Your responsibilities will include identifying and addressing emerging misuse patterns and enhancing our detection methods. This is an exciting opportunity, as we anticipate that many future abuse strategies have yet to be conceived.Primary Responsibilities:Develop and implement systems for fraud detection and resolution, ensuring a balance between fraud loss, implementation costs, and customer experience.Collaborate with finance, security, product, research, and trust & safety teams to effectively combat fraudulent activity on our platform.Keep updated with the latest tools and techniques to stay ahead of sophisticated adversaries.Leverage advanced models such as GPT-5 to enhance our fraud and abuse countermeasures.Ideal Candidate:Experience working within a highly technical trust and safety team, or closely with policy, content moderation, or security teams.Proficiency in programming languages (Python preferred) for exploratory data analysis and deriving actionable insights.Demonstrated ability to propose, design, and conduct rigorous experiments (A/B tests, quasi-experimental designs, etc.) to validate findings.

About Our TeamThe Technical Support team plays a pivotal role in empowering developers and enterprises to create mission-critical solutions utilizing OpenAI models. Our mission is to offer technical guidance, resolve intricate issues, and assist our customers in maximizing the value and adoption of our powerful models. We collaborate closely with Technical Success, Product, Engineering, and other departments to ensure our customers receive an unparalleled experience at scale. Adopting an automation-first approach, we leverage cutting-edge AI technologies to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and contribute to revolutionizing Technical Support in the AI era.About the PositionWe are in search of a Senior Support Engineer to work alongside our strategic enterprise accounts and product teams, tackling some of the most challenging problems our customers face. As a key member of the elite technical troubleshooting team at OpenAI, you will be the go-to expert for both our customers and Engineering teams when addressing complex technical issues in our environment.In this role, you will design and manage operational processes to monitor our top strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure that our customers enjoy the best possible experience at scale. Engaging directly with our most strategic customers, you will be instrumental in the success of the most innovative, disruptive, and large-scale AI solutions developed using the OpenAI API platform.This position is characterized by low volume but high complexity.This role is based in San Francisco, CA, with a hybrid work model requiring three days in the office each week. We also offer relocation assistance to new employees.Key ResponsibilitiesServe as one of the leading technical and troubleshooting experts for our API platform at OpenAI, acting as the final line of defense before escalation to the core Engineering team.Proactively seek and implement strategies to enhance support operations through automation and advancements in AI technologies, playing a role in shaping the future of technical support in an AI-driven landscape.Set up and utilize advanced monitoring and alerting workflows to detect customer-impacting issues in real time.Collaborate with engineering teams to contribute to reliability reviews and preparation for new features, launches, or strategic customer requirements.

About Our TeamAt OpenAI, our Enterprise Go-To-Market (GTM) organization collaborates with some of the largest corporations globally to seamlessly integrate and expand our AI platform across their operations—from ChatGPT Enterprise to our comprehensive suite of developer tools and APIs.We engage with industries such as Financial Services, Life Sciences, and Retail to craft innovative AI-driven customer experiences, revolutionize operational frameworks, and redefine workflows in highly regulated and complex settings. As the pace of adoption accelerates through pilot programs, experimentation, and developer-led initiatives, our GTM team transforms this momentum into sustainable, organization-wide implementations.The Sales Development team plays a crucial role in this dynamic, where technical curiosity leads to executive engagement, and early product indicators evolve into comprehensive enterprise solutions.Position OverviewThis position is an exceptional opportunity to launch a successful career as an enterprise sales professional at OpenAI. It is a strategically significant role that provides substantial exposure to enterprise sales, product development, and customer strategy. You will cultivate vital skills in discovery, stakeholder mapping, deal shaping, and executive communication, while gaining an in-depth understanding of how leading organizations implement AI technologies.We are seeking candidates with 4-6+ years of relevant professional experience who are passionate about evolving into top-tier enterprise sales professionals. Many individuals in this role advance to positions such as Account Directors or take on broader GTM responsibilities; however, progression is contingent on performance and business needs rather than a fixed timeline.For the right candidate, this role serves as one of the fastest tracks to enter the sales domain at OpenAI and develop a long-term career in AI go-to-market strategies.In this role, you will identify, shape, and propel complex enterprise opportunities by converting product utilization, pilot projects, and inbound interest into qualified, high-confidence enterprise prospects for our Large Enterprise and Strategic Accounts teams.This position is located in San Francisco, utilizing a hybrid work model of three days in the office per week (Monday through Wednesday), and we offer relocation assistance for new hires.Key ResponsibilitiesCollaborate with Account Directors on account strategy, multi-threading approaches, and advancing deals.Devise and implement targeted outbound strategies leveraging industry insights, stakeholder mapping, and product signals to penetrate priority accounts.Conduct high-quality discovery sessions to uncover business priorities, map stakeholders, and evaluate enterprise readiness.