Product Design Lead at Complete | San Francisco

Job Title: Lead Product DesignerCompany: SolidroadLocation: San Francisco (on-site)Job Type: Full-time A Message from Our Founders, Mark & PatrickEvery day, countless customers face frustrating experiences. Support teams often take the heat. Budgets are cut, and quality declines further. It’s simply labeled as "the cost of doing business."We believe this is unacceptable.At Solidroad, we are committed to transforming customer experience into a realm of excellence and efficiency. Our innovative AI is designed to turn every customer interaction into a valuable learning experience, equipping customer teams for greater effectiveness.And we’re just getting started.About SolidroadOur team at Solidroad is tackling a complex and thrilling challenge:How do we scale customer support while preserving the essential human qualities of warmth, empathy, and intuition?We leverage AI, generative technologies, and real-time simulations to achieve this ambitious goal.In Simple TermsSolidroad empowers customer-facing teams to enhance service quality and navigate challenging conversations more effectively without increasing headcount.Our platform is dual-purpose: offering training simulations and automated quality assurance for real customer interactions.The platform analyzes all customer interactions, identifies critical moments, and converts them into actionable training insights.Support teams receive real-world examples, engaging role-plays, and coaching that fosters empathy, clarity, and confidence across various communication channels including voice, chat, and email.About The Team & The CompanyFounded by former leaders from Intercom who prioritize exceptional designOur team consists of fewer than 20 members, allowing for meaningful connectionsCurrently in Series A funding, preparing for Series B. Alumni from Y CombinatorSupported by prominent investors including the CEO of Product HuntOur clientele includes major companies such as Meta.

Perform in-depth user interviews and generative research to assess the needs of our current clients while pinpointing market gaps.Create and refine innovative UX paradigms that leverage AI technologies, driven by user research insights.Partner with the executive team to outline the product roadmap, ensuring the development of features that propel business growth.Design conversational information architectures tailored for a variety of industry sectors.Lead and mentor our product team, nurturing the skills of both current and future staff.Utilize rich datasets from Fortune 500 companies to derive actionable insights for our clients.

About FaireFaire is a dynamic online wholesale marketplace founded on the principle that the future is local. Independent retailers worldwide generate more revenue than Walmart and Amazon combined, yet they often struggle to compete with these retail giants. At Faire, we leverage cutting-edge technology, data analytics, and machine learning to connect this vibrant community of entrepreneurs globally. Imagine your favorite local boutique — we empower them to discover exceptional products from around the globe to enhance their offerings. By providing the right tools and insights, we believe we can level the playing field, allowing small businesses to thrive against large corporations.By fostering the growth of independent businesses, Faire is making a positive economic impact on local communities worldwide. We are seeking innovative, resourceful, and passionate individuals to join us in driving the shop local movement. If you share our belief in the importance of community, we invite you to become part of ours.About this roleAt Faire, we value exceptional design. As a Lead Product Designer, you will join a close-knit, collaborative team dedicated to crafting beautiful and intuitive user experiences. Our design team plays a pivotal role in shaping the product, creating experiences for thousands of small retailers and maker brands that are growing within our marketplace.In this role, you will help define the future of Faire’s product by collaborating with cross-functional teams, including research, engineering, product management, and customer service. You will be integrated into a product team, focusing on designing features and experiences for a strategic component of our offering. As a design lead, your goal will be to understand our customers’ challenges and develop user flows that allow them to navigate our products with confidence.We seek individuals who excel throughout the entire product development lifecycle, possess a growth mindset, and have a genuine enthusiasm for understanding our customers.We welcome candidates who are open to working in either San Francisco, CA or New York City, NY.

Collective supports solopreneurs by simplifying the business side of self-employment. The platform combines business formation, accounting, bookkeeping, tax services, and a supportive community, all in one place. With a mix of technology and dedicated advisors, Collective aims to give self-employed professionals access to tax advantages typically reserved for larger companies. This lets members spend more time on their work and less on paperwork. The company has appeared in publications such as Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, and TechCrunch. Collective is backed by investors including General Catalyst, Sound Ventures, QED Investors, Google’s Gradient Ventures, and Expa, firms known for supporting brands like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft. Role overview The Product Design Lead will be part of a collaborative Design team based in San Francisco. This position offers both independence and responsibility: shaping design processes, managing projects from concept to completion, and helping to build a diverse team focused on user advocacy. The Product Design Lead will help define the design culture at Collective and contribute to the company’s mission through daily work. What you will do Develop a deep understanding of customer needs, business goals, and the industry landscape to create meaningful product experiences. Set and maintain high standards for visual design and user interaction. Clearly communicate customer and business challenges, exploring multiple solutions through design. Lead the adoption of AI tools and generative design methods to improve ideation, efficiency, and expand product capabilities. Conceptualize, design, launch, and iterate on products that move Collective’s mission forward. Work closely with product managers, engineers, designers, operations, sales, and marketing to deliver thoughtful, scalable experiences. Balance speed and quality, making informed decisions about design trade-offs and available resources. Help build and refine a comprehensive design system. Requirements Portfolio showcasing design process and previous work. Proven track record of leading design projects to successful outcomes. Strong communication skills with the ability to explain design concepts clearly. Expertise in design tools and methodologies. Commitment to user-centered design and a strong understanding of usability principles.

A Better Built WorldAt Miter, our mission is to empower construction contractors to build with confidence. Our success means streamlining the construction of critical infrastructure, including roads, bridges, utilities, data centers, and housing.For decades, the construction industry has been hindered by outdated software, relying on clunky, on-premise systems from the 1980s and 1990s. Miter aims to change this.Leveraging AI and integrated payment systems, we are reconstructing the core HR, finance, and operations systems that support our physical economy. With Miter, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are enhancing team performance, managing job costs, and speeding up jobsite execution.Since our launch in 2021, we’ve rapidly expanded to thousands of customers and achieved tens of millions in annual recurring revenue (ARR), positioning us among the fastest-growing vertical software companies. Our ongoing momentum is supported by over $50 million raised from esteemed investors like Bessemer, Coatue, and Battery, who share our vision for the future.Hybrid vs. Remote Approach:We believe that the magic of Miter lies in collaboration. While we offer flexibility, for positions labeled as hybrid, we expect team members to be in the office three days a week to foster connection, brainstorming, and relationship-building. Candidates residing within a reasonable commute to our New York City or San Francisco offices are encouraged to adopt this hybrid model.For those in roles identified as remote or located in other cities without an office, hybrid work is not a requirement. We do plan occasional travel for onboarding and team-building events throughout the year!About the Team & How We Work:As the Lead Product Designer at Miter, you will take a central role in shaping core workflows and experiences across our platform. Your expertise will guide product direction and influence our design strategies.

Join Us as a Staff Product DesignerLead the end-to-end product design process, transforming concepts into tangible designs through sketches, user flows, prototypes, and final implementations.Play a pivotal role in developing and enhancing Gumloop UI, our essential design system.Collaborate effectively with brand and marketing teams to create engaging landing pages and visual assets.Conduct design critiques to ensure feature and design synchronization across the Gumloop platform.Qualifications for SuccessOver 5 years of professional design experience in the SaaS sector.A keen eye for aesthetics, exceptional attention to detail, and a true passion for design.Proficient understanding of automation tools and AI-driven user experiences.Capability to create prototypes using AI tools such as Cursor, Figma Make, and v0.Preferred QualificationsExperience in motion design and illustration is a plus.What We ProvideCompetitive salary aligned with Bay Area standards plus significant equity.Comprehensive health, dental, and vision insurance.401(k) plan with company matching.Paid relocation assistance for the right candidate.A foundational role that will influence the standard of quality for an AI-native product.

Mirelo AI is at the forefront of innovation, creating the next generation of creative tools that transform silent videos into captivating audio experiences.Our advanced generative AI models bring life to video content by generating realistic sound, speech, and music tailored for gamers, content creators, and video platforms. With our technology, we empower storytellers worldwide to elevate their narratives.Having recently secured a $41 million Seed round co-led by Andreessen Horowitz and Index Ventures, with backing from Atlantic, we are aggressively expanding our teams across Product, Engineering, Go-to-Market, and Growth.About the RoleAs the Principal Product Designer, your mission is to revolutionize our generative audio offerings into a highly desirable product for creators, ensuring we achieve product-market fit through meticulous craftsmanship, iterative design, and authentic user insights.Being our inaugural Product Design hire, you'll play a pivotal role in defining the interaction experience for creators using AI-generated sound. This role demands a hands-on approach, granting you high ownership as you collaborate with users and analyze data to sculpt raw AI functionalities into tools that creators will cherish. You will engage in continuous iterations based on user feedback, designing seamless and expressive interfaces for an innovative suite of generative video-audio tools that make complex model functions accessible.As a foundational designer, your contributions will significantly influence how our technology evolves into a product that resonates with creators.Key ResponsibilitiesLead the complete UX/UI development for Mirelo’s AI-driven creative products, from initial concepts through to refined, user-friendly features.Convert sophisticated generative audio models into user-friendly interaction patterns and workflows; this is the key challenge.Serve as the essential bridge linking raw AI capabilities with real creator value. Rapidly prototype and validate concepts to ensure alignment with authentic user needs.Engage deeply with early customers and product data, collecting both qualitative and quantitative feedback to fuel ongoing, high-velocity design iterations.Work closely with product and engineering teams to establish requirements, brainstorm solutions, and guarantee the effective implementation of your designs.Create high-fidelity prototypes that articulate interaction concepts and explore new, innovative behaviors driven by AI.Develop foundational design principles and patterns that will guide our design efforts moving forward.

About CartesiaAt Cartesia, we are on a mission to redefine AI by creating interactive intelligence that is seamlessly integrated into your everyday life. Our innovative approach aims to enable continuous processing and reasoning over extensive streams of audio, video, and text—spanning billions of tokens. We are at the forefront of pioneering model architectures that will revolutionize this field.Founded by a team of PhDs from the Stanford AI Lab, we have developed State Space Models (SSMs) as a new foundation for creating efficient and large-scale AI models. Our team combines cutting-edge expertise in model innovation with a design-centric approach to product engineering, ensuring we deliver exceptional models and user experiences.With the support of prominent investors like Index Ventures and Lightspeed Venture Partners, alongside a network of over 90 angels and industry experts in AI, we are well-positioned to lead in this space.About the RoleWe are seeking a Product Design Lead who will be instrumental in enhancing the developer experience of our state-of-the-art AI voice and sound generation technology. This is a hands-on leadership role where you will oversee the entire onboarding process, ensuring design consistency across all product interfaces. You will be a key voice in our product strategy, leveraging competitive analysis to drive our roadmap and foster a robust design culture from the ground up.Your ImpactLead the entire onboarding experience, guiding developers from initial discovery to successful API integration, ensuring every interaction is intuitive and promotes user activation.Develop and uphold design systems that provide visual and interactive consistency across our developer dashboard, API interfaces, documentation, and web platforms.Conduct in-depth competitive analyses within the AI infrastructure and developer tools sector, identifying product gaps and opportunities to inform our strategic direction.Elevate the quality and craftsmanship of our product, transforming disparate experiences into a cohesive narrative.Mentor and manage a small team of designers, guiding their professional growth and aiding in recruitment as we expand.Collaborate closely with engineering, product, and marketing teams to deliver impactful features that align technical capabilities with user needs.

Join Create Music Group as a Product Design Lead, Systems & Practice and play a pivotal role in shaping the future of our innovative platform that supports every aspect of a modern record label, from artist discovery to comprehensive analytics. Our mission is to empower artists, labels, and their teams with cutting-edge tools that enhance their workflow and unlock new creative possibilities.We are seeking a hands-on design leader to establish and scale our design practices. You will be responsible for defining exceptional design standards, fostering a culture of creativity, and working closely with our design team to ensure that every pixel and pattern aligns with our vision.In this role, you will create the design DNA that unifies the user experience across our platform, distilling complex ideas into clear, actionable concepts. Your expertise in design thinking, user insights, and emerging AI technologies will be crucial in evolving our design foundations and enhancing our creative capabilities across the organization.

About SesameAt Sesame, we envision a world where technology is seamlessly integrated into our lives, making interactions with computers feel natural and human-like. Our mission is to redefine computing by focusing on voice agents that enhance daily experiences. Our exceptional team comprises industry pioneers from Oculus, Ubiquity6, Meta, Google, and Apple, bringing a wealth of expertise in both hardware and software. Join us as we revolutionize the way humans and computers collaborate.About the RoleWe are on the lookout for a passionate and innovative Senior Product Designer to join our vibrant team. The ideal candidate will possess a strong design acumen and a keen ability to solve complex problems creatively. You will spearhead design initiatives and work collaboratively with cross-functional teams to craft user-centric products that resonate with our vision.Key Responsibilities:Drive the design process from initial concept through to successful implementation, ensuring high-quality outcomes.Partner with product managers, engineers, and stakeholders to define project specifications and translate them into impactful design solutions.Develop wireframes, prototypes, user flows, and comprehensive UI specifications to convey design concepts effectively.Conduct user research and usability testing to gather insights, iterating on designs based on user feedback.Ensure alignment of designs with product vision, user needs, and business objectives.Foster a culture of collaboration and innovation within the design team.Stay abreast of industry trends, best practices, and emerging technologies to continuously refine design processes and outcomes.Champion user-centered design principles, contributing to the advancement of our design system and best practices.

Employee Applicant Privacy Notice About SoFi SoFi Technologies, Inc. is a national bank and financial services company focused on helping people reach their financial goals. With a mobile-first approach, SoFi serves millions of members and aims to reshape personal finance. The company values making a real difference in people's lives and encourages employees to grow their careers while contributing to meaningful change in the industry. Role Overview The Lead Senior Product Designer for Financial Services will guide design for SoFi’s Money team, which delivers core banking products such as checking, savings, and debit services. This position calls for a design leader who can set a clear direction for product experiences, use AI-driven prototyping, and elevate visual standards. The role includes regular communication with stakeholders across the company. What You’ll Do Lead the design process for complex Money features, including checking, savings, and money movement on both mobile and web platforms. Turn broad or unclear ideas into finished, user-centered products that build trust with consumers. Shape the design vision for the Money team by identifying experience gaps and championing high-quality solutions. Use AI-first prototyping to quickly explore and validate design concepts, shortening the path from idea to prototype. Work closely with Product, Engineering, Data Science, and Research teams to develop a strategic roadmap and present design ideas to executive leadership. Communicate design decisions clearly through detailed specifications and presentations that build confidence in the team’s direction. Locations San Francisco, CA; Seattle, WA; New York, NY

About the RoleAt Hinge Health, we understand the transformative power of design. As a Lead Product Designer, you will become an integral part of our collaborative design team, dedicated to crafting seamless and intuitive product experiences. Our mission is to tackle significant challenges faced by millions of members managing joint and muscle health, ultimately improving their quality of life.In this role, you will have the opportunity to redefine our onboarding experience, creating tailored solutions that ensure every member’s journey with Hinge Health begins effortlessly, with motivation and personalization at the forefront. You will work closely with various cross-functional teams to develop user-centered designs that move from concept to execution, encompassing user research, interaction and UI design, as well as prototypes that enhance our member experience while aligning with our core business objectives.We are seeking designers who possess the knack for simplifying intricate challenges, demonstrate a passion for high-quality work, have a proven history of delivering impactful experiences, maintain a growth mindset, and have a genuine curiosity about our members’ needs.This role offers a significant opportunity at a particularly exciting juncture in Hinge Health’s trajectory. Our business is flourishing, with a 50% increase in revenue year over year, and our member base is expanding, showing a 30% growth in new users annually. Your contributions will directly influence members' first impressions of our product and assist in establishing healthy habits.What You'll AchieveLead the vision and strategy for member onboardingEstablish both immediate and long-term visions for an onboarding experience that is curated, informative, and seamless, all while furthering key business and health outcome objectives.Create highly personalized, habit-forming experiencesUtilize member feedback, behavioral insights, and data-driven signals to design customized onboarding paths that empower members to cultivate sustainable health habits and optimize outcomes across various personas.Deliver a scalable, world-class product experienceImplement modern UI, thoughtful UX, and engaging motion design to craft intuitive, high-quality experiences. Develop scalable design patterns and contribute to shared frameworks that enhance design consistency organization-wide.

Join our innovative team at intangible.ai as a Product UX Designer, where you'll play a crucial role in shaping user experiences for cutting-edge AI products. You will collaborate closely with product managers and engineers to design intuitive interfaces that enhance user satisfaction and engagement. Your expertise will guide our design process from concept through execution, ensuring that our products are not only functional but also delightful to use.

Join our innovative team at rocknroll1 as a Senior Product Designer, where your creativity and expertise will shape the future of our products. In this role, you will collaborate with cross-functional teams to design exceptional user experiences that delight our customers. We are looking for an individual who is passionate about design and has a deep understanding of user-centered design principles.

Join Metriport as a Product Designer and be at the forefront of innovative design solutions. In this role, you will collaborate with cross-functional teams to create engaging and user-friendly products. Your expertise will help shape the visual and functional aspects of our offerings, ensuring an exceptional user experience.

Be Part of the Future of Commerce with Whatnot!Whatnot is the premier live shopping platform across North America and Europe, dedicated to helping you buy, sell, and discover your favorite items. We are revolutionizing e-commerce by merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote co-located team, we thrive on innovation, grounded in our core values. With operational hubs in the US, UK, Germany, Ireland, and Poland, we are collaboratively shaping the future of online marketplaces.From fashion and beauty to electronics and collectibles like trading cards and comic books, our live auctions cater to a diverse audience.We’re just getting started! Recognized as one of the fastest-growing marketplaces, we seek innovative, forward-thinking problem solvers across all functions. Stay updated with the latest from Whatnot on our news and engineering blogs and join us as we empower individuals to transform their passions into successful businesses while fostering community through commerce. Role OverviewWhatnot is seeking a skilled and thoughtful Senior Product Designer who is passionate about tackling complex challenges, designing scalable systems, and crafting user-centric experiences that align with business objectives. You will lead the design process for end-to-end workflows across high-impact areas, focusing on user-facing features, internal tools, and essential platform systems.In this pivotal role, you will influence the future of our product by developing experiences that are intuitive, efficient, and user-focused. You will collaborate closely with designers, product managers, engineers, data scientists, operations, and other cross-functional partners. Your responsibilities may include anything from designing onboarding processes and discovery flows to creating educational content, user review systems, or facilitating real-time interactions during live events.You will report to a Design leader and have the flexibility to work from one of our office hubs (LA, SF, NYC, or Seattle) or remotely (U.S. only).Craft intuitive, end-to-end product experiences for both user-facing and internal tools.Collaborate with cross-functional teams to translate intricate problems and workflows into seamless product experiences.Conduct user research and usability testing to inform your designs and validate your solutions.Stay current with design trends and best practices to ensure our products remain competitive and innovative.

Join our innovative team at promise as a Product Designer where you will play a pivotal role in shaping the future of our products. This is an opportunity to leverage your design skills to create user-centered solutions that drive engagement and satisfaction.As a Product Designer, you will collaborate closely with cross-functional teams, including product managers and engineers, to translate user needs into compelling designs. Your creativity and attention to detail will help us deliver exceptional digital experiences.

At fal, we are seeking a dynamic and innovative Senior Product Designer who excels in navigating uncertainty and thrives in a fast-paced environment. You will be responsible for crafting user interfaces that are both efficient and cohesive across our products.

About the RoleHinge Health is a forward-thinking company that values design as a pivotal element of its success. As a Staff Product Designer, you will collaborate with a passionate team dedicated to crafting cohesive and intuitive product experiences. Our mission centers around addressing significant challenges faced by millions of individuals managing their joint and muscle health, ultimately making a positive impact on their daily lives.In this role, you will take charge of the Home & Explore experience, creating solutions that empower members to fully benefit from Hinge Health, ensuring a seamless journey towards pain relief. You will work closely with cross-functional teams to develop user-centered designs from conception to execution, encompassing user research, interaction/UI design, and prototyping that enhances our member experience while aligning with our key business objectives.We seek designers who have a knack for distilling complex challenges into impactful user experiences, possess a strong commitment to delivering high-quality work, have a proven history of launching successful experiences, and demonstrate a genuine passion for understanding our members.This is a high-impact opportunity at a pivotal juncture in Hinge Health’s evolution, with our business flourishing (+50% revenue growth year over year) and our member base expanding (+30% new user growth year over year). Your contributions can directly fuel our company’s growth.What You'll AccomplishLead Home and Explore Initiatives: Collaborate with R&D teams to oversee information architecture, enhance user experience, and ensure alignment with business outcomes.Enhance Member Engagement: Drive member interaction with exercise therapy, virtual consultations with physical therapists and health coaches, and the Enso wearable through experimentation and continuous feedback.Establish Design Guidelines: Improve the discoverability of new programs in a contextual and intuitive manner.Create Personalized Experiences: Utilize member insights and behavioral data to customize Home and Library experiences, fostering healthy habits and optimizing health outcomes.Deliver Exceptional App Experiences: Implement modern UI, top-tier UX, and engaging motion design for fluid and intuitive interactions.