Process Operations Manager - Derivatives

Grocery Operations ManagerJoin our New Verticals team in the UAE!About DeliverooAt Deliveroo, we are dedicated to revolutionizing the shopping and dining experience. As the go-to platform for food and groceries, our New Verticals division is rapidly expanding, partnering with top-tier grocery brands to ensure speedy, precise, and exceptional customer service.About the TeamThe Grocery Operations team in the UAE collaborates with premier grocery retailers to offer a seamless on-demand grocery experience. We manage a network of picker locations where our skilled pickers quickly fulfill and package Deliveroo orders. Our goal is to ensure every order is accurate and efficiently delivered.As the Grocery Operations Manager, you will oversee the entire operational landscape in the market. You will directly manage Site Leads, Team Leads, and Fulfilment Associates, being the key accountability point for performance, quality execution, and operational consistency across all picker sites.The RoleIn this pivotal position, you will manage all operations at picker sites within our grocery partner network in the UAE. Your responsibilities will encompass the complete operational lifecycle, including site execution, picker performance monitoring, data reporting, agency management, and project delivery. You are a data-centric leader who thrives on the shop floor as well as in performance analysis meetings.Key ResponsibilitiesSite & Team OperationsOversee daily operations at all active picker sites in the UAE, ensuring compliance with SLAs and partner standards.Directly manage Site Leads, offering clear guidance, feedback, and development support, while indirectly supervising Team Leads and Fulfilment Associates through Site Leads.Perform regular site visits to assess execution quality, picker conduct, and partner compliance.Manage the entire order lifecycle at picker sites, including accuracy in picking, quality in packing, readiness timing, and handoff to riders.Ensure operational preparedness for new site openings through pre-launch audits, SOP briefings, and post-launch performance evaluations.Lead the resolution of any SLA breaches, operational failures, or partner incidents at the site level.

Join Deliveroo as an Operations Associate in Grocery!At Deliveroo, we're revolutionizing how people enjoy food and grocery shopping. We strive to be the go-to platform for all things food-related, continually innovating and expanding our services. Despite the competitive landscape, we've achieved remarkable growth across various segments, including HOP, Grocery, Editions, Signature, and Plus.This is an exciting opportunity to be part of a forward-thinking company that's just getting started on its journey. As we expand our offerings, we are devoted to building teams that will help us launch innovative products that meet our mission.About Deliveroo ODGOur On-Demand Grocery (ODG) business collaborates closely with premier grocery partners across the UAE to provide ultra-fast delivery through a network of picker-operated stores. These locations are essential to our grocery operations, leveraging technology, streamlined processes, and robust partnerships to guarantee timely and accurate order fulfillment.Your RoleAs an Operations Associate, you will play a pivotal role in enhancing daily operations within Deliveroo’s grocery and retail partner network. This hands-on position focuses on driving operational excellence, optimizing picker performance, and upholding high service standards across multiple locations.The ideal candidate will be proactive, detail-oriented, and thrive in fast-paced retail or dark-store environments. You will collaborate closely with pickers, site teams, and the central operations team to ensure flawless execution on the ground.Key ResponsibilitiesPerformance Monitoring: Regularly evaluate site performance by tracking key metrics such as B10s, rejections, missing items, and cancellations. Identify challenges impacting accuracy and fulfillment efficiency.Root Cause Analysis: Investigate performance challenges, document findings, and implement corrective actions to prevent future occurrences.On-Site Training: Train and elevate the skills of pickers on Deliveroo’s Standard Operating Procedures (SOPs), emphasizing substitution management, order prioritization, picking accuracy, and a customer-first approach.Action Plan Development: Develop site-specific action plans to enhance store KPIs, outlining findings, proposed solutions, and support required from stakeholders.

Role OverviewJoin our dynamic team as a Category Manager, where you will play a crucial role in expanding our innovative Grocery Store concept, "tMart". This pioneering cloud store initiative offers 30-minute delivery of groceries at competitive hypermarket prices, and we are rapidly growing across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman, and Iraq!Key ResponsibilitiesAssume full responsibility for category management, including assortment, pricing, promotional offers, and supply chain efficiency.Monitor and analyze the economic performance of assigned categories, ensuring alignment with the company's commercial strategies.Implement commercial strategies effectively, overseeing category planning and pricing methodologies.Collaborate with the Operations team to optimize logistics, tools, and store fixtures.Address and resolve issues with local suppliers proactively.Own the Profit & Loss (P&L) for your categories, ensuring that sales, margin, and inventory targets are consistently achieved or surpassed.Lead strategic sourcing initiatives and contract negotiations to secure advantageous vendor agreements and foster long-term partnerships.Design and execute impactful marketing campaigns, collaborating across teams to ensure comprehensive implementation.Negotiate promotional deals, investments, and rebates aggressively to maximize profitability.Manage the entire product lifecycle from supply chain logistics to ensuring products are shelf-ready.Optimize assortment strategies to align with consumer needs and preferences.Maintain pricing based on established guidelines and conduct market price audits to ensure competitiveness.Curate promotional product selections and manage the country promotion calendar for effective execution.

Join OKX as an Overseas Operations Manager (P2P) and lead our international operations with innovative strategies and exceptional leadership. In this pivotal role, you will oversee the end-to-end processes of our peer-to-peer operations, ensuring efficiency and effectiveness in all aspects. Collaborate with cross-functional teams to enhance operational workflows and drive growth in global markets.

Are you passionate about creating unforgettable experiences through events? Do you want to make a significant impact by shaping the way people connect and celebrate?Join a dynamic team that thrives on innovation and is dedicated to redefining the events landscape.webook.com is a premier destination for event ticketing and experiences, renowned for its agility and innovation. With over 2 billion SAR in ticket sales, we have successfully powered some of the largest events in the region and are on a mission to expand globally.Position Overview: We are seeking an enthusiastic and skilled Events Operations Manager with 1-3 years of demonstrable experience in managing diverse events, from large-scale gatherings to intimate celebrations, along with a strong background in ticketing management. Our ideal candidate is a Saudi national who is not only passionate about the events industry but also eager to contribute to impactful projects across the region.The Events Operations Manager will be a crucial member of the Operations Team, responsible for ensuring that all event activities are meticulously recorded, consolidated, and reported, enabling precise KPI tracking and reporting.Key ResponsibilitiesLead the planning, coordination, and execution of both large and small events, ensuring flawless delivery and exceptional client satisfaction.Apply your ticketing management expertise to enhance ticketing processes and operations as a vital component of event execution.Collaborate effectively with internal teams and external partners to manage ticket sales, distribution, and tracking, ensuring an optimal ticketing experience for attendees.Utilize your experience in managing various event sizes to refine processes and allocate resources efficiently based on event requirements.Engage with vendors, contractors, and partners to negotiate contracts and maintain strong relationships, focusing on cost efficiency and high-quality service delivery.Provide strategic insights to align event strategies with company objectives, enhancing overall event experiences.Conduct thorough post-event evaluations to assess success, gather feedback, and generate actionable insights for future events.

Bloom & Bond is a direct-to-consumer e-commerce brand with a focus on scalable operations and process-driven growth. The company values agility and efficiency, making these principles central to daily decision-making and long-term strategy. Role overview The Business Operations Manager leads day-to-day operations, ensuring that systems run smoothly and teams perform at their best. This position builds and maintains operational structures, manages supply chain activities, and documents procedures to support efficiency. The manager brings proactive organization, keeps work moving, and helps eliminate friction or bottlenecks. The role is remote, based in Dubai, and requires comfort working across multiple time zones. Compensation ranges from $50,000 to $70,000 per year, depending on experience. This position comes with significant ownership and the chance to directly influence company performance and scalability. What you will do Develop and maintain operational systems for the business Monitor and help the team achieve key performance indicators (KPIs) Lead recruitment and onboarding activities for new hires Oversee inventory management, third-party logistics, and fulfillment operations Ensure transparency around operational spending Systems and SOP development Create, document, and update standard operating procedures (SOPs) for all roles and processes using Notion Provide team members with clear playbooks and job scorecards Analyze workflows to spot and resolve bottlenecks Build systems that reduce dependence on informal knowledge Maintain dashboards and trackers for operational KPIs Use AI tools to automate and streamline repetitive tasks People management and accountability Act as the daily point of contact for the team Lead weekly team meetings and structured one-on-ones Track team KPIs with role-specific scorecards Conduct monthly and quarterly performance reviews Address underperformance and implement performance improvement plans as needed Ensure timely and accurate processing of payments for contractors and team members Promote a culture of accountability and ownership Hiring and onboarding Manage hiring for new roles, including job postings, screening, assessments, and interview scheduling Oversee recruitment activities when additional recruiters are involved Keep job descriptions and scorecards current Design structured onboarding plans for each new hire Support new team members in adapting quickly by using documented systems Supply chain and fulfillment Oversee inventory tracking and demand forecasting Manage reorder cycles to maintain stock levels Coordinate with logistics partners to ensure timely order fulfillment

Role overview deliveryhero is hiring an Assistant Manager of Operations in Dubai. This position focuses on overseeing daily operations to keep service delivery running smoothly and efficiently. The role involves managing a team, fine-tuning processes, and tracking key performance indicators to support the company’s goals. What you will do Supervise and guide team members to maintain high performance Monitor and improve operational workflows Ensure daily activities meet service standards and targets Analyze performance data to identify areas for improvement Who we’re looking for This role suits someone who takes initiative, enjoys problem-solving, and works well under pressure. Experience in operations or a related field is important. A focus on process improvement and team leadership will help drive success in this position.

Position Summary We are on the lookout for a dynamic Sales & Operations Manager specializing in Fleet Management to spearhead our sales initiatives and supervise the technical operations. This pivotal role demands a unique mix of leadership, operational management, and strategic business development, with a thorough understanding of the telematics industry within the UAE.Key Responsibilities Inspire, guide, and empower the sales team to meet and exceed targets and KPIs. Manage the technical and installation teams, ensuring high standards of quality and prompt delivery of services. Cultivate and nurture long-lasting relationships with key clients, including car rental agencies and automotive workshops. Facilitate effective communication between technical operations and sales to guarantee smooth project execution. Propel business expansion by exploring new markets and leveraging existing relationships.

Join our dynamic team at webook as an Advertising Technology & Operations Manager. In this pivotal role, you will oversee the development and execution of advertising strategies, ensuring optimal performance across various channels. Your expertise will guide our advertising operations, leveraging cutting-edge technologies to drive efficiency and innovation.

The AI Operations Agent Manager plays a pivotal role in revolutionizing operational workflows by identifying, designing, building, and deploying AI and automation agents. This senior individual contributor position emphasizes hands-on engagement to foster the widespread adoption of AI-driven processes within operations teams.In this role, you will mitigate manual tasks related to document processing, data extraction, workflow routing, scheduling, and exception management while enhancing accuracy, throughput, and operational consistency. Collaborating with operations leaders, process owners, and technology teams, you will pinpoint high-value automation opportunities, prototype innovative solutions, measure their impact, and scale successful implementations across the operations function.

We are seeking a dynamic and experienced Manager of CDD Operations to join our team at OKX in Dubai. In this role, you will be responsible for overseeing the Customer Due Diligence (CDD) operations, ensuring compliance with regulatory requirements, and implementing strategies to enhance operational efficiency. You will lead a team of professionals, manage daily operations, and drive initiatives to improve customer experience while minimizing risk.

Location: Dubai, UAEJoin SFORS, a prominent player in the global financial markets with over 20 years of proven success in proprietary trading. Our commitment to talent development, advanced trading technologies, and innovative risk management strategies has established us as leaders in pre-market trading. Operating solely with proprietary funds, we prioritize trader success and excellence in all our activities.We are seeking a Risk Operations Manager to enhance and support our risk management framework, ensuring rigorous oversight and informed decision-making across our trading operations. This pivotal role encompasses real-time monitoring, detailed analytical assessments, and close collaboration with trading and operations teams.Core Responsibilities:Report directly to the Head of Risk Management, providing insights and updates.Monitor trading activities to adhere to established risk limits and internal policies.Evaluate portfolio risk exposure and identify potential vulnerabilities.Enhance existing risk management methodologies through the utilization of in-house tools and reporting systems.Stay abreast of market dynamics, macroeconomic factors, and portfolio performance indicators.Provide dedicated risk management coverage for a group of trading desks.Communicate risk-related insights effectively to traders, broker management, and operations teams.Contribute to the enhancement of internal controls and risk governance frameworks.

Join MultiBank Group, a trailblazer in the financial services sector, rooted in California since 2005 and now proudly situated in Dubai, UAE. Our firm excels in offering state-of-the-art trading technology, extraordinary liquidity, and unmatched customer support. Our diverse portfolio encompasses Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.Become part of our vibrant community of over 2 million clients spanning 100 countries, engaging in daily trading activities that surpass US$ 35 billion. With stringent regulations enforced by over 17 financial authorities from five continents and having received more than 70 awards, MultiBank Group champions innovation, excellence, and empowers clients to realize their financial aspirations.Role OverviewWe are on the lookout for a dynamic Operations Product Manager to enhance operational efficiency and scalability across our platform. Your responsibilities will include designing internal tools, automating workflows, and mitigating manual processes, errors, and risk exposure. You will collaborate with engineering, compliance, finance, and operations teams to develop monitoring systems, dashboards, and controls that facilitate daily operations and incident management. This position is ideal for individuals well-versed in financial back-office processes who leverage data and automation to construct reliable, compliant operational workflows.Key ResponsibilitiesCreate and manage the roadmap for internal tools aimed at enhancing back-office operations and ensuring compliance while automating workflows.Develop dashboards and transaction monitoring systems for operational teams to effectively manage incidents and detect fraudulent activities.Establish and monitor operational KPIs.Work in collaboration with engineering, compliance, finance, and operations teams to continually refine processes.Skills & Qualifications4-6 years of experience in product and operations within fintech, cryptocurrency exchanges, or financial services, with a strong foundation in back-office functions such as risk management and settlements.In-depth understanding of financial back-office processes including clearing, custody, and trade reporting.Proficiency in SQL and dashboards for operational analytics; knowledge of custom monitoring tools is a plus.Demonstrated experience in automating manual processes.Possess strong cross-functional skills within high-stakes, regulated environments.

Join Deliveroo as an ODC Area Manager and be a part of our mission to revolutionize the way people shop and eat. We aim to be the go-to platform for food and grocery needs. Over the past year, we have seen remarkable growth across our HOP, Grocery, Editions, Signature, and Plus services.As we continue to innovate and push our boundaries, we are expanding our teams to launch new, creative products. This is an exciting opportunity to join Deliveroo at a pivotal moment in our journey!About Deliveroo ODGDeliveroo ODG plays a vital role in our rapid grocery delivery service, striving to deliver groceries to customers in as little as 15 minutes. Whether it’s a weekly grocery haul or a late-night snack, we partner with trusted grocers to ensure speedy and accurate deliveries.The ODG team is forming strategic partnerships with key grocery providers across the UAE to establish a mix of picker and non-picker sites. Our picker locations fulfill orders through specialists trained to manage operations efficiently and pack orders swiftly.We seek individuals with exceptional drive and an entrepreneurial mindset to join the Deliveroo ODG team. If you're ready to make an impact, now is the perfect time to be part of our growing family!The RoleAs the Area Manager, you will be a key leader overseeing remote Live Operations support for third-party ODC partners and managing the performance and growth of the Retail category, which includes non-food and pharmacy partners. Your focus will be on optimizing operational execution, specifically reducing rejections and cancellations across all retail partners. You'll lead a dedicated Live Ops and Retail team, building robust relationships with the Commercial Retail team, and spearheading strategic initiatives and projects, including seasonal campaigns like Valentine's Day activations.

Are you passionate about your work and eager to make a meaningful impact? Do you want to be part of a dynamic team dedicated to transforming traditional norms and delivering exceptional experiences?If so, look no further! webook.com stands as Saudi Arabia's leading event ticketing and experience booking platform, celebrated for its cutting-edge technology, innovative features, and impressive agility. With over 2 billion sales, we proudly serve some of the largest mega events in the Kingdom.Role Overview:We are seeking a driven Product Operations Manager to establish our Product Operations function from the ground up. This pivotal role will shape the way our product organization operates and scales, enabling us to deliver excellent cross-functional initiatives that enhance our planning, shipping, and learning processes.Reporting to the Sr. Director of Product, you will collaborate closely with senior leaders across Product, Engineering, Design, and Commercial departments. With the function's success, you'll have the chance to recruit and lead a small Product Ops team.The Mission:The primary goal of Product Operations is to streamline our processes, reducing lead times to value by enhancing our planning, execution, launching, and learning methodologies across Product, Engineering, and Design. As the inaugural Product Ops hire, you will lay the groundwork for our operational standards, rituals, tools, and feedback loops, ensuring teams can operate swiftly and effectively with clarity.This role is hands-on; you will be responsible for designing and managing the systems.Key Responsibilities:Establish and manage the foundations of webook.com Product Operations, including planning cadence, OKR tracking, decision forums, roadmap hygiene, and collaborative work methods.Coordinate release readiness and market execution by defining launch standards, checklists, and clear ownership structures.Develop a post-launch learning loop involving performance tracking, insights synthesis, retrospectives, and follow-up actions with accountable product owners.Define and monitor cross-market experience standards and launch quality signals, identifying gaps early and assigning clear responsibilities for remediation.Lead a select number of high-impact horizontal initiatives aimed at measurably improving delivery speed, quality, and cross-team alignment.Act as a connector and force multiplier across Product, Engineering, Design, Data, and Commercial teams, working to eliminate friction and surface systemic risks proactively.Establish lightweight documentation and tooling standards to enhance clarity without introducing unnecessary bureaucracy.

Oversee the complete operations of the events department, ensuring excellence in every aspect.Accountable for strategic operational leadership across all facets of events within the organization.Design and enforce programs, policies, and procedures that align with the company's standards and objectives.Develop and manage the events department's annual budget, aiming to optimize monthly revenue and Gross Operating Profit (GOP) targets while maintaining strict oversight of operational expenditures.Lead the planning and execution of various events, ensuring each detail is meticulously managed.Supervise the entire event production process, from initial concept development through to the final cleanup, ensuring a seamless experience.

Join Binance as a Payment Integration Operations Manager, where you will oversee and optimize payment integration processes, ensuring smooth and efficient transactions. This role involves collaborating with cross-functional teams to enhance payment systems, improve user experience, and drive innovation in payment solutions.

Regional Manager, Site Operations - Middle EastAbout Deliveroo: As a part of the DoorDash family, Deliveroo is on a mission to revolutionize the way people shop and eat, seamlessly connecting consumers, restaurants, shops, and riders. Following our successful merger with DoorDash in 2025, we've cemented our status as the global leader in local commerce, expanding to over 45 markets and gaining access to cutting-edge technology and resources. This is an exciting time to join the 'Roo family' as we integrate with DoorDash to redefine what's possible in the UAE and beyond.New Verticals & Site Operations: Within the DoorDash group, our New Verticals team is the primary engine for innovating and scaling first-party (1P) retail and automated logistics. Unlike other platforms, we own the infrastructure and operations that guarantee a premium, hyper-fast experience for our customers.Deliveroo Editions: The world's first delivery-only kitchens, offering specialized infrastructure and operational expertise to help our restaurant partners scale effectively.Deliveroo HOP: Our 1P rapid grocery service, where we manage inventory, technology, and the entire fulfillment process to deliver groceries in as little as 15 minutes.Role Overview: As the Regional Manager, you will oversee the comprehensive operations of our proprietary 1P delivery-only sites across the UAE, covering both our restaurant (Editions) and retail (HOP) sectors. This impactful leadership role requires a blend of hands-on operational management and strategic decision-making. You will be accountable for all aspects of 1P success, including ensuring safety, maintaining stock integrity, and optimizing throughput.You will drive business growth by enhancing productivity, meeting site personnel cost targets, and reducing wastage. As a true leader embracing 'Total Ownership', you will strategically improve our operating model within the DoorDash ecosystem while cultivating a positive, collaborative, and high-performance culture among site staff.

Community Manager, Enterprise Learning OperationsAbout the RoleWe seek a dynamic Community Manager to enhance engagement, coordination, and knowledge sharing across a large-scale enterprise learning initiative in the UAE. This pivotal role centers around managing Communities of Practice, facilitating stakeholder interactions, and ensuring effective communication and meeting schedules.In this position, you will collaborate closely with internal teams, subject matter experts, and learners to keep communities vibrant, organized, and beneficial. Ideal candidates will possess strong organizational skills, be comfortable leading discussions, and adeptly manage multiple workstreams.Key ResponsibilitiesCommunity Coordination & SupportFacilitate community activities across various capability areas and stakeholder groupsCoordinate events, discussions, and initiatives to boost engagementEnsure ongoing communication and accountability across communitiesManagement of Communities of PracticeOversee Communities of Practice to connect learners, practitioners, and expertsOrganize sessions, discussions, and knowledge-sharing eventsMonitor participation and engagement to sustain active communitiesStakeholder EngagementFacilitate interactions between learners, subject matter experts, and stakeholdersAssist in planning and executing engagement activities such as sessions and eventsMaintain clear and timely communications across all stakeholder groupsMeeting Coordination & FacilitationSchedule and manage regular community meetings and forumsPrepare agendas to ensure structured and productive sessionsDocument key takeaways, actions, and follow-upsKnowledge & Content CoordinationSupport the collection and organization of knowledge assets, including best practices and resourcesMaintain shared repositories or platforms for easy access to materialsEncourage ongoing knowledge sharing within the communityLocation & Work ModelThis position is based in the UAE, requiring a blend of onsite and hybrid work. Onsite presence is essential for key events, meetings, and stakeholder interactions.Additional InformationThis role supports a dedicated client program and will be locally employed in the UAE, adhering to regional employment regulations.