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Process Manager

On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate should possess strong analytical and organizational skills, with a keen attention to detail. A background in IT service management and experience with CMDB tools, particularly ServiceNow, is essential. Candidates should be able to demonstrate effective communication and collaboration skills, as well as experience in process optimization and data management. A minimum of an Associate degree in a relevant field is preferred.

About the job

As a Process Manager at T-Systems, you will play a pivotal role in managing Configuration Items (CIs) within our standard Configuration Management Database (CMDB). Your responsibilities will include overseeing the accurate recording of CIs, maintaining data quality, and establishing process steps along with creating and updating work instructions. You will also facilitate data quality checks, identify areas for improvement, and manage ServiceNow (SNOW) ISP service requests by granting approvals and ensuring data correctness. Collaborating with various teams, you will provide consultations on Configuration Management Framework (CMF) and deliver training sessions as needed. Your participation in project audits and workshops will be essential, especially when new technologies are introduced within the Configuration Management System (CMS) infrastructure. Additionally, you will track Key Performance Indicators (KPIs), analyze trends, and devise strategies for performance enhancement. Internal KPI reporting, data exports, and validation during the transfer to ServiceNow will also fall under your purview.

About T-Systems Information and Communication Technology India Private Limited

T-Systems Information and Communication Technology India Private Limited, a subsidiary of T-Systems International GmbH, proudly holds the Great Place To Work® Certification™. With over 3,500 dedicated employees across Bengaluru, Pune, and Nagpur, we provide comprehensive IT solutions that empower digital transformation across various sectors including automotive, healthcare, and logistics. With a revenue exceeding €4 billion, T-Systems is recognized as a leader in digital services globally, serving clients in over 20 countries.

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