About the job
At TTEC Digital, we empower our clients to create environments where employees feel valued and fully supported, believing that an exceptional customer experience begins with a motivated workforce. Our vision is to cultivate a workplace where employees can truly thrive.
Position Overview
The Principal Solution Architect for the AWS Contact Center Practice will play a pivotal role in pre-sales activities, solution design, and market strategy within TTEC Digital’s AWS division. This position is focused on architecting scalable AWS contact center solutions, developing customer demonstrations, crafting reusable technical assets, and equipping delivery teams with best practices and accelerators.
Key Responsibilities
Solution Development & Pre-Sales Support
Design and develop technical solutions and architecture diagrams for client proposals and RFP responses.
Create comprehensive effort estimates and Scopes of Work (SOWs).
Transform business needs into actionable technical delivery plans.
Assist in RFP/RFI responses with solution narratives and technical estimations.
Work closely with Solutions Architects to refine and authenticate designs.
Demonstration & Proof-of-Concept Development
Construct customer-facing demonstrations and POCs that showcase AWS contact center capabilities.
Establish reusable demo environments and technical accelerators.
Develop reference architectures and implementation patterns for prevalent use cases.
Enablement & Documentation
Generate technical documentation, solution guides, and best-practice resources.
Create marketing collateral including solution briefs and white papers.
Maintain an updated internal knowledge base on AWS contact center integrations and patterns.
