About the job
About Upstart
At Upstart, we are driven by a meaningful mission: to dramatically reduce the cost and complexity of borrowing for all Americans. We leverage creativity, experimentation, and advanced AI technology to transform access to credit, empowering millions to progress financially with transparency and assurance.
As a premier AI lending marketplace, we collaborate with banks and credit unions to broaden access to affordable credit through technology that is both exceptionally intelligent and fundamentally human. Our platform executes over one million predictions per borrower using more than 1,800 signals, enabling smarter, fairer decisions for millions of customers. These numbers merely hint at the profound impact we make. Every idea, voice, and contribution brings us closer to a world where credit is never an obstacle to financial advancement.
We proudly operate in a digital-first environment, allowing most Upstarters the flexibility to excel from wherever they feel most productive, while connecting with teammates across more than 80 cities in the US and Canada. Digital-first does not imply distant. We prioritize in-person connections through team gatherings, planning sessions, and moments that ignite creativity and trust. Whether you choose to primarily work from home or collaborate in person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you will receive the support to work in the manner that suits you best.
If you are invigorated by addressing significant challenges, eager to innovate with intention, and motivated by impactful work, we would love to hear from you.
The Team:
Upstart’s Site Reliability Engineering (SRE) team is responsible for the reliability, resilience, and observability of Upstart’s production systems. We develop automation, tooling, and frameworks to maintain our infrastructure's health, scalability, and support a seamless experience for both engineers and customers. Our responsibilities include defining Upstart’s technology operations risk strategy, executing disaster recovery plans, and establishing company-wide reliability standards.
As a Principal Software Engineer on the SRE team at Upstart, you will act as a thought leader and SRE advocate—promoting the adoption of best practices, mentoring engineers across the organization, and influencing both technical and business decisions. Your influence will extend beyond the SRE domain into cross-functional collaboration with Product Engineering, DevEx, Development Productivity (Quality), DevOps, Data Engineering, and Machine Learning teams to enhance operational excellence throughout the company.

