Principal Operations Manager

HockeyStack is revolutionizing the agent infrastructure for enterprise revenue. After five years of dedicated development, we have created the only data architecture that maintains causality throughout the entire revenue stack—capturing every interaction and signal in a sequential manner. Built on this robust foundation is Nex-lm, an innovative AI engine that transforms natural language into deterministic agent workflows. This platform effectively extracts a company's revenue blueprint from its data, encodes it into repeatable automations, and executes across sales, marketing, and customer success reliably and at scale.We’re not just creating another dashboard tool with an AI feature; we’re developing the operating layer that eliminates human bottlenecks in enterprise revenue organizations. This is a new category we are defining, and we aim to lead it.Having raised over $50M from esteemed investors like Bessemer Venture Partners, General Catalyst, and Y Combinator, we are fully committed to our mission.Operating fully in-person in San Francisco, we thrive in a fast-paced environment and seek individuals who are driven to succeed.Since our launch in late 2023, we have achieved 8-figures in ARR and process over 60 TB of revenue data monthly. Our clientele includes some of the largest B2B companies globally, such as Microsoft, Harvey, New Relic, and Collibra. Your MissionYou are the go-to individual for high-stakes situations.In collaboration with the CEO’s office, you will tackle the company’s most significant and intricate challenges—whether it’s deciding on new developments, transforming complex engineering issues into functional systems, or unlocking new growth opportunities. We are assembling a SWAT team to address these critical challenges. What You’ll DoPrioritize effectively - identify and address high-impact issues through to resolution.Transform concepts into actionable plans - convert strategic ideas into clear, executable projects.Eliminate obstacles - identify bottlenecks slowing down team progress and implement solutions.Foster collaboration - unite teams to drive projects forward.Enhance operational efficiency - instill clarity, speed, and structure to improve our processes. What We’re Looking ForProven leadership experience in strategy and operations management.Strong problem-solving skills and ability to work in complex environments.Excellent communication skills for effective collaboration.Ability to thrive in a fast-paced, high-stakes environment.

Join Us in Transforming Connections Across the Globe!At Kong, we believe in the power of connection. If you feel you might not meet every single requirement but are enthusiastic about this role, we encourage you to apply. We value strong candidates who excel in certain areas while having a genuine interest in others.Position Overview:We are looking for a dynamic Sales Strategy and Operations Manager to become a key player in our Revenue Operations team. You'll act as a strategic partner and advocate for the AMS GTM Leadership team. Your mission will involve defining, tracking, and executing AMS business objectives, initiatives, strategies, and processes that facilitate scaling. This role is essential for our rapidly growing sales team and requires a hands-on approach. Ideal candidates will have a strong background in full-funnel GTM Strategy & Operations, be self-motivated, thrive in a fast-paced, data-oriented environment, and exhibit a proactive, results-driven mindset. You will report directly to the Director of Global Field Operations.Preferred Locations: San Francisco, New York, Chicago, TorontoKey Responsibilities:Lead the annual AMS GTM planning process, encompassing fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning.Collaborate with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across multiple roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional Services.Provide insights and performance tracking on business health, including lead funnel monitoring, sales efficiency, and productivity metrics using business intelligence tools.Oversee the execution of operational cadences within the organization, supporting management inspections throughout the customer lifecycle.Assist sales leadership in preparing content for key management reporting, including Quarterly Business Reviews.Enhance CRM accuracy, pipeline analytics, forecasting, and regional reporting requirements.Ensure efficient deal velocity by monitoring deal management processes and recommending improvements for deal structures, approvals, and booking processes.

Superhuman uses a hybrid work model in San Francisco, blending focused solo work with in-person collaboration. This approach helps build trust, spark new ideas, and strengthen team culture. About Superhuman Superhuman is an AI productivity platform designed to help people work smarter. The platform integrates tools like Grammarly's writing assistance, Coda's collaborative workspaces, and Go, a proactive AI assistant. Today, Superhuman supports over 40 million users in 50,000 organizations and 3,000 educational institutions worldwide. Its applications connect with more than 1 million platforms and websites, aiming to eliminate busywork and let users focus on what matters most. Learn more about Superhuman’s mission and values at superhuman.com or explore their core values here. Role Overview The Principal, Strategy & Operations - M&A will drive Superhuman’s acquisition strategy from due diligence through integration. This role is central to the company’s growth plans and offers direct impact and visibility across the organization. What You Will Do Facilitate deal execution, including cross-functional due diligence and integration planning. Lead integration governance for future acquisitions, managing key cross-functional workstreams. Build and support a network of functional integration leaders, refining playbooks for successful integration. Act as a fractional COO for newly acquired businesses, guiding major initiatives and helping them adapt to Superhuman’s culture. Develop Corporate Development Operations, including information systems and pipeline processes. Support strategic projects such as future capital raises, IPO preparation, and Board of Directors updates. Location San Francisco (hybrid hub model)

At Anaplan, we are a dynamic team of innovators dedicated to revolutionizing business decision-making through our cutting-edge AI-driven scenario planning and analysis platform. Our mission is to empower our clients to outperform their competition and thrive in the marketplace.What connects Anaplanners across various teams and locations is our unwavering commitment to customer success and our vibrant Winning Culture.Our esteemed clientele includes some of the most recognized names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global organizations that trust our top-tier platform.Our Winning Culture fuels our innovative spirit. We celebrate diversity of thought and ideas, act as leaders regardless of our titles, strive for ambitious goals, and take pride in celebrating our achievements—big and small.Backed by our principles of being strategy-led, values-based, and disciplined in execution, you will find inspiration, connection, development, and reward in your journey with us. We welcome everything that makes you unique; join us and let’s shape the future together!We encourage you to think big and act boldly as your authentic self! Anaplan is seeking a driven Principal, Business Value & Strategy to join our Business Value & Strategy Team. As a pivotal team member, you will help develop transformative planning visions and roadmaps for our most strategic clients globally. This team emphasizes impactful customer interactions, sales strategies based on business outcomes, and the necessary resources to guide clients through their connected planning journey. Collaborating across multiple functions within Anaplan, we are thought leaders in planning transformations across finance, supply chain, sales, and workforce planning for various industries. Additionally, we offer clients insights and best practices to maximize the value derived from these transformations.This role encompasses the following responsibilities:Collaborating with account teams and select customers to lead the creation of vision and roadmap documents that senior executives utilize to drive business outcomes.Developing insights and supporting materials to enhance Anaplan’s value proposition and its business impact.

Join Ironclad as a Sales Strategy & Operations Manager, where you'll play a pivotal role in shaping our sales strategy and optimizing operational efficiency. Your analytical skills will help drive data-informed decisions, while your leadership will inspire the sales team to achieve ambitious targets.In this role, you will collaborate closely with cross-functional teams to streamline processes and enhance sales performance. Your insights will be integral in developing and executing strategic initiatives that drive revenue growth.

Role Overview zip is hiring a GTM Strategy & Operations Manager focused on Data & Territory Operations in San Francisco. This role shapes go-to-market strategies and supports operational improvements across the business. What You Will Do Work with teams across departments to analyze market data and identify trends Refine and optimize territory assignments to support growth targets Develop and share operational best practices that improve efficiency Contribute insights that guide strategic planning and day-to-day execution Location This position is based in San Francisco.

Join Gusto as a Principal Product Operations Manager in Benefits, where you'll play a pivotal role in shaping our benefits offerings and enhancing customer experience. You will lead a dynamic team, leveraging your expertise to streamline processes, optimize product performance, and drive strategic initiatives. We are looking for an innovative thinker who thrives in a fast-paced environment and is passionate about improving the lives of our customers.

Join our dynamic and innovative team at DoorDash, where our sales and success teams serve as the cornerstone of our operations, forging partnerships with leading merchants—including restaurants, grocers, convenience stores, and retailers—to enhance their revenue and streamline their operations. As we expand our reach and offerings, the vitality and structure of our sales engine must evolve accordingly.About the RoleWe are seeking an Associate Manager in Sales Strategy and Operations to spearhead strategic initiatives aimed at retaining and scaling partnerships while leveraging data-driven tools like SQL to boost sales productivity. You will collaborate with our sales, partner management, operations, product, and analytics teams to establish a robust merchant foundation.Your ResponsibilitiesContribute to post-sales strategies that align with key company objectives. This role sits at the intersection of significant initiatives and innovative ventures at DoorDash, focused on propelling the growth of our restaurant partners.Drive operational excellence through meticulous reporting, pipeline management, and sales productivity—leading the process from ideation to execution via data-driven insights.Collaborate with cross-functional teams to enhance and expand our offerings, ensuring retention and growth of our Small and Medium Business (SMB) partners.

Join Airwallex as a Senior Manager, Strategy & OperationsAirwallex is revolutionizing the way global businesses manage payments and finances through our state-of-the-art unified platform. Our innovative technology supports over 200,000 companies globally, including notable names such as Brex, Rippling, Navan, Qantas, and SHEIN. With integrated solutions for business accounts, payments, spend management, treasury, and embedded finance, we are reshaping the financial landscape.Founded in Melbourne, our diverse team of over 2,000 talented professionals spans 26 offices worldwide. Valued at $8 billion and supported by top-tier investors like T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of the future of global payments. If you're ready to tackle ambitious challenges and make a meaningful impact, we invite you to join us.What We ValueWe seek innovative builders with a founder’s mindset who thrive on making a real difference, experiencing rapid learning, and taking full ownership of their work. You should possess strong expertise, exceptional analytical skills, and a passion for our mission and operating principles. You are quick in your decision-making, curious in your investigations, and adept at balancing speed with thoroughness.As a humble team player, you convert innovative ideas into tangible products and ensure tasks are completed from start to finish. Utilizing AI to enhance productivity and expedite problem-solving, you will confront complex, high-stakes challenges alongside exceptional colleagues while advancing your career in the evolving realm of global banking. If this resonates with you, let's collaborate to create what's next.About Our TeamThe Strategy & Operations team is crucial to driving growth and enhancing efficiency at Airwallex. Our collaborative group of analysts, strategists, and operations experts is dedicated to turning visionary strategies into actionable plans. By leveraging data insights and strong problem-solving capabilities, we optimize processes, identify growth opportunities, and ensure that Airwallex operates effectively and efficiently at scale.Your RoleIn this role, you will be a hands-on senior leader responsible for steering partnerships and go-to-market operations, guiding the business from initial customer engagement to scalable and repeatable growth. You will design and implement our partnership strategies...

About Our TeamThe New Verticals Strategy & Operations team at DoorDash is transforming the perceptions of grocery, convenience, alcohol, and retail delivery by innovating our first-party and third-party operations. DashMarts are our pioneering first-party initiative, designed for on-demand deliveries that enhance convenience. Within DashMarts, we offer a diverse array of products, including household essentials, groceries, and popular brands, all aimed at enriching the consumer experience. Our nationwide footprint is expanding rapidly, as we enhance our services and scale our operations.To facilitate sustainable growth as we broaden our physical presence, it is imperative to navigate complex regulatory landscapes. Our Regulatory Strategy & Operations team plays a crucial role in ensuring that DashMart can expand effectively while adhering to local zoning, permitting, and community standards.About the RoleAs a key member of our DashMart Strategy & Operations organization, you will spearhead the Regulatory Strategy & Operations for our physical locations. This team is essential for launching new sites, expanding business and product lines, and managing ongoing operations through effective navigation of entitlements, permitting, zoning, and community engagement.You will oversee the comprehensive regulatory strategy and execution that fosters growth while mitigating risks, costs, and timelines. Leading a team of three Regulatory Operations Senior Associates, you will collaborate cross-functionally with Real Estate, Legal, Construction, Public Policy, Category Management, and Operations teams to facilitate the successful launch of new DashMart locations.Your responsibilities will include developing scalable processes, identifying regulatory risks and opportunities across markets, and driving continuous improvements in our site approval and compliance approaches. This position reports to a Senior Manager within the DashMart Strategy & Operations and will involve managing a small team. We embrace a hybrid work model that includes home office, site visits, and cross-functional collaboration.Why You Should Be Excited About This OpportunityInnovate. You will design, implement, and continuously refine regulatory processes and strategies that enable our growth.

Role Overview DoorDash is hiring an Associate Manager for the Strategy & Operations team, focusing on the Consumer Packaged Goods (CPG) sector. This position is available in Seattle, New York, San Francisco, Austin, Los Angeles, Chicago, or Miami. What You Will Do Shape and execute operational strategies to strengthen DoorDash’s presence in the CPG space. Work closely with teams across the company to analyze data and identify areas for growth. Optimize existing processes and help roll out solutions that support business goals. Contribute ideas and collaborate with colleagues to improve performance and efficiency. Locations Seattle, WA New York, NY San Francisco, CA Austin, TX Los Angeles, CA Chicago, IL Miami, FL

Join Gong.io as a RevOps Manager, focusing on NAMER Territory Strategy and Operations. In this pivotal role, you will leverage data-driven insights to enhance operational efficiency and drive strategic initiatives across the North American region.

Serval develops AI-driven automation for enterprise operations, using intelligent agents to replace manual processes and legacy systems. The company’s platform translates natural language into workflows that can reason, act across systems, and improve over time. Since its founding in early 2024, Serval has supported organizations such as Fox, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada, automating complex, high-volume operational tasks across teams like IT, HR, Finance, Security, Legal, and Engineering. Role overview The GTM Strategy and Operations Manager shapes how Serval approaches the market from its San Francisco office. This position focuses on building trust and developing a relationship-driven go-to-market model, rather than relying solely on traditional outbound or inbound tactics. The role works closely with the COO and GTM leadership to define and execute how Serval identifies, activates, and converts key relationships into pipeline and revenue. Success in this position will directly impact Serval’s growth trajectory. What you will do Collaborate with company leadership to design and implement a scalable go-to-market engine centered on high-value relationships Develop, test, and refine new playbooks for engaging and converting strategic partners Help drive measurable business outcomes by focusing efforts where they have the greatest impact on closing deals Requirements Proven experience building and maintaining relationships that lead to measurable business results Initiative to create, test, and improve processes from the ground up Strong commercial judgment and the ability to prioritize for maximum impact High ownership, ambition, and a record of learning quickly in fast-moving environments Serval is backed by investors such as Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, and Elad Gil. The company was founded by product and engineering leaders from Verkada.

About Our TeamAt DoorDash, our Merchant Strategy & Operations team is dedicated to providing an exceptional restaurant selection for our consumers while empowering our merchants to thrive on our platform. We tackle a wide range of challenges, from onboarding new merchants and enhancing their experience to driving growth through innovative products and services.About the RoleAs the Manager of Merchant Strategy & Operations, you will oversee the support experience for our merchants, championing both the strategic and executional aspects of their journey on DoorDash. Your focus will be on revolutionizing merchant support into a technology-driven, scalable experience that fosters satisfaction, retention, and loyalty.Your Excitement for this Opportunity Will Stem From…Strategizing – Crafting strategies that enable our merchants to succeed post-launch by delivering swift, seamless solutions to their challenges, thereby reducing operational hurdles.Experimenting, Analyzing, and Implementing – Leveraging data-driven insights and sound business acumen to execute new initiatives that enhance the merchant experience on DoorDash.Influencing – Collaborating cross-functionally with product, operations, marketing, sales, finance, and analytics teams to successfully implement key initiatives.We’re Excited About You Because…You hold a Bachelor’s degree with 6+ years of experience in consulting, strategy, operations, banking, technology, or a related field; experience in high-growth or early-stage startups and team leadership is a plus.You possess strong analytical skills, delving deep into problems using both quantitative and qualitative data; proficiency in SQL is highly advantageous.You exhibit an ownership mentality and are passionate about addressing challenges with first principles thinking, inspiring actions that shape the future.

At Scale AI, we are driven by our mission to accelerate the development of artificial intelligence applications. Our belief is that the creation and utilization of AI represents an incredibly ambitious and profoundly impactful opportunity. We are seeking a dedicated Business Operations & Strategy Manager to join our dynamic team. This individual should be a high-energy generalist, passionate about making a significant impact, and possessing strong analytical skills. If you are an experienced operator who excels in problem-solving while fostering strong teams and relationships, we would love to connect with you!The TeamThe Business Operations & Strategy team is a close-knit group that leads essential initiatives across Scale, offering strategic, operational, and analytical support to various departments including product, engineering, sales, and marketing. As we experience rapid growth, we face complex challenges with ambiguous causes and undefined solutions. The BizOps team dives into Scale’s most pressing issues on a project basis, providing clarity and driving outcomes by systematically analyzing problems. Each team member must be agile, willing to engage in strategic projects while also managing day-to-day operations; no task is too small.Your Responsibilities:Analyze and resolve Scale’s challenging yet ambiguous issues, structuring them effectively to achieve successful outcomes.Gain deep insights into our operations and data, becoming an expert on Scale’s workings and the AI industry.Establish high-trust relationships across the organization to partner and influence outcomes beyond your immediate scope.Own your work and its results—while we support each other as a team, you will have significant autonomy to manage your responsibilities.Collaborate with and support the Scale executive team as we navigate the most challenging decisions for the business.Assist in incubating, establishing, and scaling new teams.Design, manage, and refine the operational and analytical systems that drive Scale's success.Eventually transition to assuming full ownership of a specific role, team, or opportunity within Scale.Ideal Qualifications:Proven ability to operate independently at a high level in a fast-paced, evolving industry during a period of rapid growth.Strong analytical skills complemented by a collaborative mindset and a commitment to achieving results.Experience in building relationships across various organizational levels and functions, contributing to strategic initiatives and operational excellence.

Join Our Visionary TeamBecome an integral part of Hinge Health's strategic team, where your analytical skills will directly influence the evolution of musculoskeletal care. In this pivotal role, you will not only analyze data but also spearhead essential cross-functional initiatives that bridge high-level strategy with operational execution, creating scalable solutions that benefit over 20 million members. If you excel at navigating complex challenges and are eager to shape the future of healthcare, we want to hear from you.Key Project Areas Include:Innovating new revenue and product strategies (e.g., business case modeling, market and competitor analysis)Launching new products in the market (e.g., transforming ideas from concept to full-scale rollout)Managing business outcomes effectivelyEnhancing and scaling operational processesYour Roadmap for SuccessFirst 3 Months: Immerse yourself in our business performance metrics and ongoing strategic initiatives. Build relationships with stakeholders across Product, Commercial, and Clinical teams, taking charge of a key workstream in a strategic project (e.g., new market pilot or operational audit).First 6 Months: Propel execution on vital cross-functional initiatives, such as piloting a new product or scaling a revenue strategy. Develop comprehensive dashboards to track business performance KPIs while identifying opportunities for operational enhancements.First 12 Months: Take ownership of the strategic and operational roadmap for a key business area. Serve as a trusted advisor to leadership, providing data-driven insights that shape our annual planning and long-term strategy.Who You AreA Systems Thinker: You don't just solve problems; you create frameworks to prevent them. You can dissect complex challenges into manageable, actionable components.A Continuous Learner: You approach challenges with a strong analytical mindset, whether conducting market research or modeling business cases, always seeking the truth in data.A Resilient Operator: You thrive in dynamic environments, managing multiple time-sensitive projects with ease.

As a Manager of Strategy & Operations for our Commerce Platform's New Verticals, you will lead initiatives that drive growth and operational excellence. This role requires a strategic thinker with a passion for innovation and a proven ability to execute. You will collaborate closely with cross-functional teams to identify opportunities, streamline processes, and enhance our service offerings.

About HiveHive is a pioneering leader in artificial intelligence solutions, dedicated to comprehending, searching, and generating content. Our innovative technology is relied upon by hundreds of the world's foremost organizations to manage billions of content pieces each month. With a robust portfolio of top-tier, pre-trained AI models, Hive tackles pressing challenges in areas such as content moderation, deepfake detection, digital child safety, intellectual property protection, and sponsorship management, among others.Having successfully raised over $120M in funding from esteemed investors like General Catalyst, 8VC, Glynn Capital, Bain & Company, and Visa Ventures, we operate on a global scale with over 250 professionals across our offices in San Francisco, Seattle, and Delhi.About the RoleThe Growth Strategy & Operations Associate will spearhead strategic initiatives aimed at propelling Hive’s growth organization-wide. This is a comprehensive role where you will develop impactful initiatives and oversee their successful implementation. You will collaborate with leaders from diverse teams, including Sales, Marketing, Recruiting, Finance, and Operations. Your responsibilities will include enhancing processes to foster effective growth structures, establishing robust reporting and productivity benchmarks, and addressing high-stakes ad hoc projects.We seek a dynamic business generalist who is fervently committed to making a significant impact and contributing to the legacy of a transformative AI company. The ideal candidate will possess a strong leadership track record in fast-paced environments, embody a positive outlook, and demonstrate enthusiasm for analyzing metrics. You should be versatile, ready to engage in multiple roles, and maintain a high professional standard of excellence.Key Focus AreasSales Strategy & Operations- Lead strategic planning, forecasting, and performance analysis within the sales domain.- Identify sales funnel bottlenecks and recommend data-driven strategies to enhance conversion rates and productivity.- Oversee the sales technology arsenal and assess new tools to boost team efficiency; refine CRM procedures to improve data integrity, pipeline visibility, and forecasting precision.Customer Success- Examine customer usage data and synthesize feedback to uncover additional growth opportunities for existing accounts.- Establish and optimize customer support workflows, ensuring timely ticket routing and resolution for enterprise clients.- Develop onboarding materials and resources to enhance customer experience.

TRANSFORMING MANUFACTURINGAt Bright Machines®, we are at the forefront of revolutionizing the manufacturing industry. Our team of dedicated innovators and experts collaborates to establish a new standard for manufacturing that leverages software and data to effectively address our clients’ unique challenges. With intelligent automation, we empower factories with enhanced flexibility, scalability, and resilience, ensuring they can meet today’s demands while preparing for the future.Joining our team means having the opportunity to drive meaningful change for both our organization and our clients. If you are eager to utilize your exceptional abilities to help create the factories of tomorrow, we would love to connect with you.ROLE OVERVIEWAs the Director of Strategy & Operations at Bright Machines, you will work closely with the CEO and the executive leadership team to spearhead high-impact initiatives throughout the organization. In this pivotal role, you will serve as a strategic and operational partner, driving cross-functional initiatives, advancing strategic priorities, and enhancing organizational effectiveness. Your contributions will be essential in shaping the company’s direction, facilitating decision-making processes, and ensuring efficient and cohesive execution across the business as it scales.