About the job
ServiceNow is hiring a Principal Customer Success Executive in Toronto. This role leads strategic customer engagements, focusing on building strong relationships with key stakeholders and helping organizations get the most from ServiceNow’s platform.
Role overview
The Principal Customer Success Executive guides clients through the adoption and optimization of ServiceNow solutions. The position centers on understanding customer needs, ensuring satisfaction, and supporting organizations as they improve operations and user experiences.
What you will do
- Lead strategic engagements with enterprise customers
- Cultivate and maintain relationships with key decision makers
- Advise organizations on how to maximize value from ServiceNow’s platform
- Collaborate with cross-functional teams to deliver solutions tailored to client goals
Requirements
- Experience in customer success, with a focus on enterprise software
- Ability to advocate for customers and communicate complex concepts clearly
- Strong leadership and relationship-building skills

