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Principal Customer Success Executive

ServiceNowToronto New
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in a customer success or account management role, preferably in the software industry. Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels. Strong analytical skills to assess customer needs and craft strategic plans. Experience with customer relationship management (CRM) tools. Ability to work in a fast-paced environment and manage multiple priorities.

About the job

ServiceNow is hiring a Principal Customer Success Executive in Toronto. This role leads strategic customer engagements, focusing on building strong relationships with key stakeholders and helping organizations get the most from ServiceNow’s platform.

Role overview

The Principal Customer Success Executive guides clients through the adoption and optimization of ServiceNow solutions. The position centers on understanding customer needs, ensuring satisfaction, and supporting organizations as they improve operations and user experiences.

What you will do

  • Lead strategic engagements with enterprise customers
  • Cultivate and maintain relationships with key decision makers
  • Advise organizations on how to maximize value from ServiceNow’s platform
  • Collaborate with cross-functional teams to deliver solutions tailored to client goals

Requirements

  • Experience in customer success, with a focus on enterprise software
  • Ability to advocate for customers and communicate complex concepts clearly
  • Strong leadership and relationship-building skills

About ServiceNow

ServiceNow is a leading digital workflow company that empowers organizations to make work, work better for people. With a focus on innovation and customer satisfaction, ServiceNow delivers a robust platform that transforms how businesses operate, making them more efficient and effective. Join us in our commitment to creating a better experience for our customers and their employees.

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