companyAircall logo

Principal Business Systems Engineer at Aircall | New York

AircallNew York Office
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

Proven experience in business systems engineering or related fields. Strong understanding of CRM systems and analytics tools. Expertise in business process automation and system integrations. Excellent analytical and problem-solving skills. Ability to work collaboratively across teams and influence stakeholders. Strong communication and leadership abilities.

About the job

Join Aircall, a cutting-edge unicorn and AI-powered customer communications platform, serving over 22,000 businesses globally. Our mission is to transform customer communications by seamlessly integrating voice, SMS, WhatsApp, and AI into one cohesive workspace.

At Aircall, we believe in empowering teams to work smarter, not harder. Our innovative solutions, including the AI Voice Agent for automating routine calls and AI Assist for optimizing post-call tasks, are designed to boost revenue, accelerate problem resolution, and enable teams to scale efficiently.

Headquartered in Paris, with a significant presence across North America, including Seattle and New York City, we are rapidly expanding with teams in Madrid, London, Berlin, San Francisco, Sydney, and Mexico City. Our product is loved by customers, and we are backed by prestigious investors, continually driving AI innovation across our offerings.

At Aircall, you will become part of a dynamic, ambitious, and execution-focused team. We prioritize quick decision-making, visible impact, and genuine growth.

Our Work Culture: We are dedicated to understanding our customers, driven by data, and focused on delivering significant outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative and fast-paced environment where trust and impact are paramount, you will find your place here.

We are searching for a highly skilled Principal Business Systems Engineer to spearhead strategic initiatives within our Go-to-Market (GTM) Engineering team, driving transformative business solutions. This pivotal role involves collaborating cross-functionally with key stakeholders in Sales, Marketing, Customer Success, and Revenue Operations to design and implement scalable systems that enhance operational efficiency and foster revenue growth.

As a Principal Business Systems Engineer, you will provide strategic insights, influence business strategies, and leverage your expertise in business process automation, system integrations, and data analytics to address complex challenges. This is a unique opportunity to shape the future of our GTM technology landscape utilizing your extensive knowledge of CRM and analytics tools.

About Aircall

Aircall is a premier unicorn and AI-driven customer communications platform that empowers over 22,000 companies globally to enhance revenue, expedite issue resolution, and scale customer-facing teams effectively. We are committed to revolutionizing customer communications through an integrated approach combining voice, SMS, WhatsApp, and AI technology.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.