Premier Support Engineer II

Join Datadog as a Premier Technical Support Engineer, where you'll be an essential part of our dedicated Technical Solutions team. As product experts, we drive Datadog's growth by educating potential clients and ensuring our current customers achieve success with our platform. In this role, you will primarily assist our Premier Customers with any technical inquiries, leveraging standard support channels, cadence calls, demos, and presentations. You'll thrive in a fast-paced environment, directly engaging with our high-value clients, where your contributions will have immediate impact.At Datadog, we prioritize a collaborative office culture that fosters creativity and strong relationships. Our hybrid workplace model allows Datadogs to create a work-life balance that suits their individual needs.

Join Rockstar, a groundbreaking AI-native fintech startup reshaping the financial landscape. Our client is developing a state-of-the-art banking platform designed to merge human intent with AI execution seamlessly. The team embraces an innovative async-first workflow that combines profound human expertise with advanced AI agents, allowing for the rapid deployment of real banking software.The RoleAs a Technical Product Engineer, you will utilize your background in fintech or banking product development to enhance your product-thinking skills and deliver at the speed of AI. This position transcends traditional product management; it is a Product Builder role where you will define product features, articulate them with exceptional clarity, and collaborate with AI agents to translate specifications into production-ready code. Your primary deliverables will be precise documentation and effective use of cutting-edge AI tools, achieving product development at five times the speed of conventional startups.What You’ll Do• Lead the product roadmap for banking and financial integrations.• Design and prototype banking features such as payments, compliance, and user flows utilizing AI tools.• Create high-fidelity specifications that can be executed by both humans and AI agents.• Make real-time architectural decisions and review AI-generated code for accuracy.• Collaborate with legal, compliance, and operations teams to meet regulatory standards.• Favor written communication, utilizing memos and documentation over meetings.Why Writing Is Essential:In our workflow, language is a powerful tool. Clear specifications and AI prompts drive exponential speed and enhance product quality. Ambiguity can derail progress.You’ll Flourish Here If You:• Excel at refining language to capture every nuance.• Take pleasure in detailing user experiences, edge cases, and systems meticulously.• Advocate for documentation as the ultimate source of truth.What We’re Seeking:Required Qualifications:• 5+ years of engineering experience within banking or fintech (a must).• 3+ years in product, business, operations, or hybrid roles.• Strong knowledge of distributed systems and APIs.• Proficiency in prototyping and evaluating AI-generated code.Preferred Qualifications:• Experience as a founder or involvement in side projects.• Proven track record of delivering developer-facing products or APIs.• Extensive long-form writing experience (10,000+ words, specifications, essays).• A passion for precision in language.• Active experimentation with AI tools to develop software.• Experience in a fast-growing Fintech or LegalTech startup.How We Build (AI-Native Workflow):1. Draft a detailed specification.2. AI agents generate code, designs, and documentation.3. Review a short demo video.4. Approve → Automated pull requests and deployments are created.You’ll Thrive Here If You:• Prefer asynchronous communication and value writing over verbal discussions.• Are a low-ego builder who prioritizes early shipping and rapid iteration.

We are seeking an accomplished and dynamic Chief of Staff to join our team at rockstar-3. In this pivotal role, you will work closely with the executive leadership to drive key initiatives, improve operational efficiencies, and enhance strategic planning.Your leadership will be essential in fostering a collaborative work environment and ensuring seamless communication across departments. You will be responsible for managing high-priority projects, assisting with decision-making, and optimizing organizational performance.

Join our dynamic team at plain as a Support Engineer, where you'll play a crucial role in ensuring our customers receive exceptional assistance and support. In this position, you will troubleshoot technical issues, provide solutions, and enhance user satisfaction. If you're passionate about technology and helping others, we want to hear from you!

About the Role Sigma Computing is adding to its Technical Support Engineering team in San Francisco. This group recently earned the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer, the work centers on helping customers solve technical, business, and data challenges while using the Sigma platform. The position involves close collaboration with Product, Engineering, and Go-to-Market teams to diagnose issues, deliver solutions, and support ongoing improvements to both the product and support operations. What You Will Do Troubleshoot and resolve complex technical issues in real time through live chat, working directly with customers. Take part in on-call rotations to handle high-severity incidents, responding quickly and taking full responsibility for resolution. Partner with development teams to create tools and best practices that improve issue diagnosis and enhance service performance. Contribute to quarterly projects aimed at improving automation, tooling, and processes for greater operational efficiency. Work alongside backend, frontend, devops, design, product, and go-to-market teams to help deliver a strong user experience. Support activities beyond traditional customer support, such as product demonstrations, bug bashes, knowledge sharing, and developing automation or internal tools to streamline operations.

Join Rockstar, a rapidly expanding technology-driven company reshaping how global talent operates in the U.S. We are dedicated to supporting the world’s brightest minds in the startup and tech sectors, emphasizing innovation, operational excellence, and customer impact. Our team is passionate about startups, founders, and technology, especially in dynamic fields like artificial intelligence, robotics, biotech, manufacturing, and aerospace.The Product Operations Analyst role is crucial for optimizing product development and delivery processes, enabling our company to swiftly meet the needs of top talent in the startup and technology landscapes. This role acts as the linchpin that empowers legal and sales teams to act quickly while ensuring the precision necessary to make a substantial impact on our customers’ lives.You may be an ideal candidate if:- You have operational experience, particularly in a startup environment, showcasing your ability to learn new skills and collaborate cross-functionally.- Attention to detail is one of your core strengths, particularly in designing and identifying processes.- You are eager to learn about building and utilizing new AI-driven technology products and automating processes, with a specific interest in business immigration and visa preparation.- You demonstrate high agency, particularly in managing independent projects.- Successful candidates are likely to be those who are passionate about startups, founders, and technology—especially in rapidly evolving fields—and who possess a strong customer service orientation.While prior immigration experience or a legal background is not essential, we welcome candidates who can display the necessary skills, with previous startup experience being a plus.Culture- Our company is technology-led, continually questioning, “How can this be made faster, simpler, easier?”- The work environment minimizes meetings, operating in weekly sprints with team-wide meetings scheduled only on Mondays and Fridays. Team members are trusted to manage their own time effectively.- We value low-ego, high-throughput individuals who contribute positively to the team dynamic.- There is a strong focus on detail and delivering “finished work”—whether it’s a project, document, or code, it is made to perfection.- Our team asks “why” daily, constantly seeking to improve processes and encouraging feedback.- We have a genuine interest in startups, technology, and enabling global talent to thrive in the U.S.Responsibilities:Primarily, this role will support customers' visa application journeys, including:

Join the Team at Wispr FlowAt Wispr Flow, we're revolutionizing the way you interact with technology, making it as effortless as conversing with a close friend.Our voice dictation platform has become the go-to choice for users, surpassing traditional keyboard interactions due to its unparalleled accuracy and context awareness. Whether on a desktop or mobile device, we ensure seamless communication.Looking forward to 2026, we aim to expand our capabilities beyond dictation, focusing on creating a sophisticated framework for native actions that reliably understands user intent.Our diverse team, comprised of AI researchers, designers, growth specialists, and engineers, is dedicated to redefining human-computer interaction. We seek high-agency individuals who value open communication, prioritize user experience, and pay meticulous attention to detail. Our culture thrives on constructive debate, truth-seeking, and making a tangible impact.Having achieved a remarkable growth of over 150% in revenue for the last four consecutive quarters and securing $81M in funding from top-tier venture capitalists, we are poised for continued success. As we gain momentum, the demand from our customers increases, prompting the expansion of our customer support team.

Join the Reducto Team as a Support EngineerAt Reducto, we empower AI teams to seamlessly integrate real-world enterprise data with unparalleled accuracy. Our innovative technology unlocks vast amounts of unstructured data, from financial documents to health records, enabling vision models to interpret these resources just like a human would. This capability allows businesses to develop products, train models, and automate processes efficiently.We are experiencing exponential growth, having increased our revenue by 7x year-over-year, and proudly collaborate with a diverse range of clients, from leading AI organizations like Harvey and Vanta to major enterprises including FAANG companies and top trading firms.Backed by over $100 million from prestigious investors such as A16z, Benchmark, and First Round Capital, we are expanding our team and looking for a dedicated Support Engineer.

About Our TeamAt OpenAI, our User Operations team is at the forefront of guiding customers in their journey with AI, ensuring an outstanding product experience. We are pioneering the first-ever post-AGI support team dedicated to resolving intricate challenges, delivering technical insights, and empowering customers to derive maximum value from our solutions. Collaborating closely with Sales, Technical Success, Product, Engineering, and other teams, we strive to provide unparalleled service to a diverse clientele ranging from innovative startups to established global corporations.About the RoleWe are seeking dedicated, experienced, and passionate professionals to join our post-AGI support team and tackle some of the most complex challenges faced by our customers. In this position, you will engage directly with clients through support tickets and Slack communications, troubleshooting intricate problems and addressing unique technical issues while setting a benchmark for team excellence. You will collaborate with cross-functional teams to spearhead initiatives that minimize bugs, enhance features, and develop systems that elevate the customer experience. Your contributions will be key in achieving industry-leading response times and service quality, while also fortifying our internal customer feedback operations in an increasingly complex environment. You will play a vital role in scaling our support organization by refining operational processes and utilizing our technology to shape the future of support in the evolving AI landscape. If you excel in fast-paced environments that prioritize impact, teamwork, and innovative problem-solving, you could be the ideal addition to our team!We operate under a hybrid work model, requiring three days in the office each week, and we provide relocation assistance for new hires.

About Our TeamThe Technical Support team plays a pivotal role in empowering developers and enterprises to create mission-critical solutions utilizing OpenAI models. Our mission is to offer technical guidance, resolve intricate issues, and assist our customers in maximizing the value and adoption of our powerful models. We collaborate closely with Technical Success, Product, Engineering, and other departments to ensure our customers receive an unparalleled experience at scale. Adopting an automation-first approach, we leverage cutting-edge AI technologies to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and contribute to revolutionizing Technical Support in the AI era.About the PositionWe are in search of a Senior Support Engineer to work alongside our strategic enterprise accounts and product teams, tackling some of the most challenging problems our customers face. As a key member of the elite technical troubleshooting team at OpenAI, you will be the go-to expert for both our customers and Engineering teams when addressing complex technical issues in our environment.In this role, you will design and manage operational processes to monitor our top strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure that our customers enjoy the best possible experience at scale. Engaging directly with our most strategic customers, you will be instrumental in the success of the most innovative, disruptive, and large-scale AI solutions developed using the OpenAI API platform.This position is characterized by low volume but high complexity.This role is based in San Francisco, CA, with a hybrid work model requiring three days in the office each week. We also offer relocation assistance to new employees.Key ResponsibilitiesServe as one of the leading technical and troubleshooting experts for our API platform at OpenAI, acting as the final line of defense before escalation to the core Engineering team.Proactively seek and implement strategies to enhance support operations through automation and advancements in AI technologies, playing a role in shaping the future of technical support in an AI-driven landscape.Set up and utilize advanced monitoring and alerting workflows to detect customer-impacting issues in real time.Collaborate with engineering teams to contribute to reliability reviews and preparation for new features, launches, or strategic customer requirements.

Welcome to Adyen Adyen is at the forefront of financial technology, delivering a unified platform for payments, data, and financial products to esteemed clients like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses with the tools they need to thrive in a competitive landscape. We cultivate a dynamic environment that fosters personal and professional growth, providing our team members with the support and culture necessary to take charge of their careers. Our motivated team tackles complex technical challenges and collaborates to create innovative, ethical solutions that drive business success. Role Overview: Product Support Engineer As a Product Support Engineer, you will play a pivotal role in assisting Adyen's merchants by providing expert technical troubleshooting. Joining our global support organization, you will ensure our customers can operate seamlessly 24/7. Your contributions will directly influence merchants' payment capabilities and their business growth. You will collaborate with both technical and commercial teams and deepen your understanding of payments, ultimately adding value for our external customers and internal teams.

About Fable SecurityIn today's landscape, AI-driven threats and human errors pose the greatest risks to enterprise security.Cybercriminals primarily target individuals rather than systems, with human errors accounting for 70% of security breaches. At Fable, we are committed to transforming individuals from potential targets into a robust layer of defense.Fable is the pioneering human risk platform that actively influences employee behavior. Our user-friendly, enterprise-grade platform consolidates diverse employee data, identifies risky actions, and delivers tailored interventions in real time, directly within their work environment.Supported by notable investors such as Redpoint Ventures and Greylock Partners, and founded by former team members of Abnormal Security, Fable is addressing one of cybersecurity's most pressing challenges in a multi-billion-dollar market. Our dynamic team comprises alumni from prestigious organizations like Meta, Twitter, Flexport, and esteemed universities including Waterloo, Columbia, Berkeley, Purdue, CMU, Stanford, UCLA, and USC. Join us at this pivotal moment in our growth journey to help shape the future of security.

About the TeamThe User Operations team at OpenAI is dedicated to guiding our clients through the adoption of AI technologies, ensuring an unparalleled product experience. As we embark on building the first-ever post-AGI support team, our focus is on resolving intricate issues, delivering technical insights, and empowering customers to maximize their use of our products. We collaborate extensively with Sales, Technical Success, Product, Engineering, and other teams to provide a seamless experience for our diverse clientele, which ranges from emerging startups to well-established global organizations.About the RoleWe are on the lookout for committed and experienced individuals who are passionate about addressing the complex challenges our customers face as we build our post-AGI support team. In this role, you will engage directly with clients through support tickets and Slack communications, tackling sophisticated issues and resolving undefined technical challenges while setting a positive standard for the team. Close collaboration with cross-functional teams will be essential to drive initiatives aimed at reducing bugs, enhancing features, and developing systems that elevate our clients' experiences. Your contributions will be pivotal in achieving industry-leading response times and service levels while reinforcing our internal customer feedback operations in an increasingly complex landscape. You will play a key role in scaling our support organization by refining operational processes and utilizing our own technology to establish the next iteration of the support team in this new AI landscape. Your efforts will be instrumental in the success of some of the most innovative, disruptive, and scalable AI solutions being developed at OpenAI.If you excel in an environment that prioritizes impact, teamwork, and rapid problem-solving, you could be the ideal addition to our team.We embrace a hybrid work model, requiring three days in the office each week, and we offer relocation assistance to new hires.Note: To comply with a U.S. government contract, applicants for this position must be U.S. citizens, U.S. nationals, or U.S. persons (i.e., U.S. lawful permanent residents, refugees, and asylees).

Role Overview Sigma Computing is looking for a Technical Support Manager to guide and grow a team of Support Engineers in San Francisco. This leader will focus on team development, operational improvements, and customer satisfaction. The position calls for someone who values both innovation and collaboration, and who is comfortable working across departments to deliver a strong customer experience. Main Responsibilities Develop deep expertise in the Sigma Computing platform; strong product knowledge is expected. Lead and mentor a group of Support Engineers dedicated to high-quality customer support. Recruit, train, and continuously develop team members to maintain a high-performing support group. Work closely with Engineering, Design, Product, Customer Success, Sales, and Marketing to ensure customers have a seamless experience. Set and manage strategies tied to performance metrics, including CSAT, Initial Response, SLA, and Time to Resolution. Refine support processes to improve efficiency and service quality. Review support data and identify areas for ongoing improvement. Uphold a reputation for excellence and integrity in relationships across the organization. Location This role is based in San Francisco, CA.

About CodeRabbitCodeRabbit is a trailblazing research and development firm dedicated to enhancing human-machine collaboration. Our mission is to forge the future of AI-driven code review systems, creating a synergistic relationship between skilled engineers and advanced algorithms. By integrating cutting-edge language models with human creativity, we aim to elevate the efficiency and quality of software development.Role OverviewWe are on the lookout for a dynamic and skilled Technical Support Engineer to enhance our expanding customer support team in the Americas. In this role, you will tackle intricate technical challenges, ensuring our clients derive maximum value from our AI-enhanced code review platform. As the vital connection between our innovative technology and our clients—forward-thinking software engineers—you will champion customer success and satisfaction.

Join HoneyBook, the premier AI-driven business management platform tailored for service-oriented entrepreneurs. Our innovative AI tools empower independent professionals by streamlining the process of attracting clients, managing projects, and handling payments. Founded in 2013, we've facilitated over 25 million client interactions and processed upwards of $12 billion in transactions, enabling businesses to thrive and grow intelligently.At HoneyBook, we foster a culture based on five core values: collaboration, feedback, ownership, and a commitment to continuous growth. We recognize that talent comes in various forms—some evident on a resume, others not. If you excel in a dynamic, intellectually stimulating environment and possess relevant experience, we encourage you to apply, even if your qualifications don't perfectly align with every requirement.

Position OverviewJoin Doss as a Technical Recruiter, where you'll play a pivotal role in sourcing, attracting, and hiring exceptional engineering and technical talent to propel our innovative product development. Collaborating closely with our CTO, Head of Engineering, and Product leadership, you'll be instrumental in assembling high-performing teams across Engineering, Product, Data, and Design.This position is perfect for an individual who excels in dynamic environments, enjoys building processes from the ground up, and possesses a proven history of successfully recruiting for early-stage technical teams.

Join Campfire as a Customer Support Manager, where you will serve as a dedicated advocate for our customers, delivering prompt, thoughtful, and high-quality assistance for both technical and accounting inquiries. You will manage intricate support cases, develop extensive product knowledge, and play a pivotal role in refining our support processes as we expand.Collaborating closely with Product, Engineering, and Customer Success teams, you will convert customer feedback into enhanced product experiences, continuously elevating our user support.This position is perfect for individuals who enjoy solving problems, excel in dynamic environments, and aspire to grow into leadership roles over time.

About Retell AIRetell AI is pioneering the future of customer service by leveraging first principles to transform the call center experience through advanced voice AI technology.In just 18 months since our inception, our innovative AI voice agents have been utilized by thousands of companies to efficiently manage sales, support, and logistics calls, significantly reducing the need for large teams of human agents. With the backing of esteemed investors such as Y Combinator and Alt Capital, we have achieved an impressive $36 million ARR, growing from $5 million at the beginning of 2025 with a dedicated team of 20 professionals.Our ambitious vision for 2026 is to develop a state-of-the-art CX platform powered entirely by AI. We aim to create intelligent AI 'workers' that will function as frontline agents, QA analysts, and managers, capable of autonomously executing, monitoring, and enhancing customer interactions.We are rapidly expanding and seeking passionate innovators eager to solve challenging technical problems, work swiftly, and make a tangible impact at one of the fastest-growing voice AI startups. Join us in shaping the future.Recognized as a top 50 AI app in a16z's list: https://tinyurl.com/5853dt2xRanked #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025Listed among the top-ranking startups at: https://leanaileaderboard.com/About the RoleAs the Support Engineering Lead at Retell, you will be responsible for overseeing the technical support operations of our sophisticated voice AI platform. This hands-on leadership position involves directly troubleshooting complex customer challenges, developing AI agents and automations, and leading an expanding team of support engineers.You will work at the intersection of engineering, customer relations, and product development, ensuring unparalleled reliability, swift issue resolution, and scalable support systems as Retell continues its growth trajectory.This position is perfect for individuals who thrive on resolving intricate technical issues under pressure, engaging with clients directly, and constructing systems and teams from the ground up.