Premier Centre Manager

ncs3 seeks an AI Engineer in Singapore to focus on contact centre solutions. The role involves designing and building AI technologies that enhance customer interactions and streamline business operations. Key Responsibilities Develop and implement AI-driven solutions tailored for contact centre environments Collaborate with cross-functional teams to create algorithms and machine learning models Integrate new AI capabilities into existing systems to ensure seamless operations Apply automation and data analysis techniques to improve customer engagement Role Impact This position plays a direct role in transforming customer service at ncs3. By using automation and data insights, the work will influence how customers interact with the company and help shape future engagement strategies.

Role overview ncs3 is looking for a Senior AI Engineer based in Singapore to advance contact centre operations. The position centers on developing and deploying artificial intelligence solutions that enhance customer interactions and streamline workflows. What you will do Design, build, and implement AI-driven tools tailored for contact centre settings Collaborate with colleagues to deliver technology that supports improved customer service Apply technical expertise to projects that expand the use of AI within the industry The team Work alongside a group that values collaboration and ongoing improvement. The ncs3 team focuses on using technology to deliver reliable service and encourage innovation in contact centre solutions.

We are seeking a motivated and enthusiastic Junior Cloud Engineer to join our dynamic team at ncs3. In this exciting role, you will support the development and implementation of cloud-based solutions specifically tailored for our Contact Centre operations. You will work closely with experienced engineers and gain hands-on experience in cloud technologies, contributing to innovative projects that drive efficiency and enhance customer experience.

Role overview ncs3 seeks an AI Engineer for the #EG Platform based in Singapore. The position centers on building AI solutions that enhance the platform's capabilities and overall performance. What you will do Develop algorithms and models aimed at improving platform efficiency Use AI methods to address business challenges specific to the #EG Platform Collaborate with team members to design and implement new AI-driven features

Role overview ncs3 is seeking an EG Solution Architect in Singapore. The position centers on designing and implementing enterprise solutions that align with business objectives. Collaboration with teams across the company is key to turning business requirements into practical technical strategies. What you will do Design and deliver enterprise-grade solutions for both internal and client-facing projects Collaborate with cross-functional groups to gather and clarify business requirements Translate business needs into well-defined technical specifications Contribute to process improvements and encourage innovation through technical insight Location This role is based in Singapore.

Join ncs3 as an EG Solutions Architect specializing in ServiceNow and contribute to cutting-edge solutions that drive business transformation. In this role, you will leverage your technical expertise to design, implement, and enhance ServiceNow applications, ensuring alignment with client needs and industry best practices.

About the RoleJane Street is seeking a skilled Data Centre Engineer to join our team in Singapore. In this pivotal role, you will ensure the security and accessibility of our data around the clock. Your responsibilities will encompass hands-on work in our data and colocation centres, as well as strategic process thinking and project management.Your primary focus will be on designing, building, scaling, and maintaining our regional data and colocation centres. You will collaborate with a diverse group of talented professionals across various disciplines at Jane Street to enhance our data environments and proactively mitigate potential issues.As part of an interdisciplinary team that includes our Network, Server, Facilities Engineering, Market Data, and Trading teams, as well as external data centre operators and service providers, you will:Develop deployment plans for new equipment, adhering to data centre best practices.Manage logistical activities across locations, including procurement, shipping, equipment inventory, cabling, and parts management.Install and configure server operating systems in a PXE environment (fundamental Linux knowledge is essential for deploying our network equipment).Install, cable, configure, and troubleshoot various types of network and server equipment.Ensure all data centres maintain the highest standards of security, organization, documentation, safety, cleanliness, and supply management.This role is critical to our daily operations in Singapore and directly influences our remote locations throughout Asia.

Role overview NCS3 is seeking an #EG AI Engineer in Singapore to focus on autonomous networks. This role centers on using artificial intelligence and machine learning to advance network automation and boost performance. What you will do Collaborate with teams across disciplines to design and build AI-driven solutions for autonomous networking. Develop and implement technologies that improve network efficiency and automation. Contribute to projects aimed at shaping the future of autonomous network operations. Location Singapore

As a Local Command Centre Engineer at Xcellink, you will serve as the initial point of contact for our clients and vendors. You will be responsible for monitoring alerts, responding to calls, chat requests, and tickets, as well as managing the mailbox and addressing incidents or service requests. Key Responsibilities:Receive, log, validate, and diagnose client requests across a comprehensive range of products and services, adhering to established service level agreements and utilizing standard tools, platforms, and processes.Employ your knowledge of Managed Services products and processes to effectively address tickets.Strive for first call resolution for clients when feasible, following standard operating procedures or work instructions.Identify and flag the need for relevant documentation when articles are not available.Provide timely updates to clients upon request regarding their pending requests or tickets.Collaborate closely with resolver groups and other teams to ensure clients receive timely communications.Recognize gaps and weaknesses in existing processes, procedures, and services, and make recommendations for enhancements.Exercise sound judgment when escalating issues to higher levels of support.Maintain a high standard of service quality to ensure client satisfaction.

Role overview The #EG AI Consultant Lead at NCS3 takes charge of a team of AI professionals in Singapore. This role shapes AI strategies and steers project delivery for clients from various sectors. What you will do Mentor and guide a group of AI specialists Create and execute AI strategies that fit each client's needs Analyze data and supervise the deployment of AI models Collaborate with clients to understand their requirements and deliver solutions that make a measurable difference Requirements Proven experience leading teams in AI or related areas Strong skills in data analysis and deploying AI models Clear communication abilities when working with both clients and colleagues

Robotics AI EngineerLocation: SingaporeJoin Field AI in revolutionizing the interaction between robots and the real world. We are pioneering the development of risk-aware, dependable, and field-ready AI systems that tackle the most intricate challenges in robotics, fully realizing the potential of embodied intelligence. Our innovative approach transcends conventional data-driven methods and pure transformer architectures, and we are paving a new path with globally deployed solutions that yield tangible results and continuously enhance models through real-world applications.About Field AIAt the cutting edge of robotic embodied AI, Field AI is transforming sectors such as construction, security, mining, and manufacturing. Our autonomous robots operate across the globe, frequently in challenging environments, providing essential insights to our clients. Whether it’s tracking construction progress, ensuring adherence to safety regulations, or performing predictive maintenance, Field AI is pioneering technologies that create significant impacts.About the RoleAs a Robotics AI Engineer, your role will involve conceptualizing and deploying AI algorithms that empower robots to perceive, reason, and make decisions in unstructured environments. You will work collaboratively with interdisciplinary teams, including robotics, machine learning, and systems engineering, to transition groundbreaking autonomy solutions from research to practical applications.

As a Manager of Data Centre & Cloud Operations, you will take charge of the design, execution, and upkeep of the infrastructure supporting our data center operations. This role requires an in-depth knowledge of data center systems encompassing hardware, networking, cooling, power, and security. You will also possess strong leadership capabilities to manage teams, streamline processes, and uphold the facility's operational excellence.Key Responsibilities:Infrastructure Management:Oversee the management and maintenance of both physical and virtual infrastructures, including servers, storage, network devices, and power and cooling systems.Ensure the data center infrastructure remains secure, reliable, scalable, and aligned with the organization’s business and operational requirements.Plan, implement, and upgrade infrastructure to satisfy performance and capacity expectations.Team Leadership and Collaboration:Lead, supervise, and collaborate with other departments, such as IT, network operations, security, and facilities, to ensure seamless data center operations.Establish and uphold operational standards and best practices for data center personnel.Capacity Planning and Optimization:Monitor data center performance and capacity to forecast future infrastructure requirements and proactively tackle potential challenges.Formulate and execute strategies to optimize resource utilization within the data center, including space, power, cooling, and network bandwidth.Project Management:Direct the planning and execution of various infrastructure projects, including data center builds, expansions, and migrations.Oversee timelines, budgets, and resources to guarantee successful project outcomes.Track and report progress on significant milestones, ensuring projects remain on schedule and within budget.Security and Compliance:Ensure the data center adheres to industry standards and complies with applicable security, regulatory, and environmental regulations.Implement physical security measures and collaborate with security teams to safeguard data integrity and access controls.Develop disaster recovery and business continuity plans for data center operations.Troubleshooting and Incident Management:Lead troubleshooting initiatives and guarantee swift resolution of any infrastructure issues or outages.Develop and maintain incident response procedures to minimize downtime and meet recovery objectives.Conduct root cause analyses and continuous improvement processes for infrastructure incidents.Cost Management:Oversee the budget for data center infrastructure, identifying opportunities for cost-saving measures.

Role: Data Centre Critical Infrastructure EngineerLocation: SingaporeJoin a prestigious organization as a Data Centre Critical Infrastructure Engineer, where you will play a pivotal role in the operation and maintenance of essential facility systems within data centres and office environments. Your expertise will ensure the reliability, safety, and performance of critical infrastructure systems while supporting operational readiness and meeting business requirements.Key Responsibilities:Conduct daily operations and maintenance of critical infrastructure systems, including generators, UPS, DC rectifier systems, STS, fire protection systems, HT/LT electrical systems, ACMV, and building management systems.Execute preventive and corrective maintenance tasks according to scheduled plans and service standards.Oversee and maintain data centre facilities to guarantee high availability, reliability, and operational efficiency.Manage physical and electronic security systems, including card access, CCTV surveillance, and visitor tracking.Assist with customer-related work orders, ensuring timely delivery within committed service timelines.Plan, coordinate, and evaluate tenders, supporting project execution for infrastructure upgrades and expansions.Keep accurate records, maintenance logs, and update M&E, building, and schematic drawings.Perform regular inspections to identify safety hazards or unsafe conditions, implementing corrective actions in compliance with regulations.Support lease management activities, coordinating with landlords, tenants, and internal stakeholders as needed.Collaborate with internal teams, external vendors, contractors, and relevant authorities on facility-related issues.Conduct risk assessments and support risk mitigation strategies across facility operations.Participate in 24/7 standby duties and respond to incidents, faults, and operational challenges as needed.Assist with additional infrastructure and facility-related tasks as assigned by management.

Join Our Team as the Director of Electrical Engineering!We are excited to announce a unique opportunity for a Director of Electrical Engineering specializing in Mission-Critical & Data Centres. Our company, a globally recognized engineering consultancy, is establishing its Singapore office as a strategic hub for Southeast Asia. This is an exceptional chance for a registered Professional Engineer (PE) to lead intricate technical designs and build a new regional practice from the ground up.Key Responsibilities:Engineering Design Delivery: Oversee the comprehensive design of electrical building services, encompassing low and high voltage power distribution, UPS systems, standby generators, and lightning protection.Conduct and review advanced electrical engineering calculations, including short circuit and coordination studies, along with technical specifications.Act as the Qualified Person (QP) for electrical submissions, responsible for signing and stamping drawings as a PEB-registered Professional Engineer.Manage all required statutory submissions to EMA, BCA, SCDF, and SP Group.Lead technical coordination and ensure quality assurance across multi-disciplinary project teams to maintain global standards.Practice & Team Leadership:Mentor junior engineers and contribute significantly to recruiting and developing the future electrical engineering team in Singapore. Help shape internal engineering standards, design guidelines, and QA frameworks for our regional office.Project & Client Engagement:Serve as the lead technical advisor for clients, architects, and regulatory authorities on complex electrical engineering challenges.

ncs3 is seeking an #EG AI Solution Architect to focus on Autonomous Networks in Singapore. This role centers on shaping AI-driven network solutions and improving automation and efficiency across network operations. Key responsibilities Design and develop AI-powered approaches for autonomous network operations Use advanced technologies to enhance network automation and overall performance Work with team members to introduce new ideas and improvements in network architecture Location This position is based in Singapore.

About the RoleAs a Forward Deployed Engineer at Field AI, you will play a pivotal role in deploying and integrating our cutting-edge autonomous systems in real-world scenarios. This position combines engineering expertise with critical problem-solving skills. You will collaborate directly with clients and internal teams to optimize operational success, swiftly integrate field feedback to enhance system reliability and performance, and promote adoption to ensure our solutions become essential from the start. If you excel in dynamic, high-impact settings and are passionate about contributing to the future of autonomy, this opportunity is your chance to make a significant impact.

As a Call Centre Manager at ncs3, you will lead and inspire a team of customer service representatives to deliver exceptional service experiences. Your role will involve overseeing daily operations, implementing strategies to improve efficiency, and ensuring customer satisfaction is at the forefront of our objectives.

Join our dynamic team at NCS as a Desktop Support Engineer (EUSS) where you will be integral in providing exceptional technical support and ensuring seamless operations for our clients. You will be responsible for troubleshooting hardware and software issues, maintaining computer systems, and assisting users with their tech-related inquiries. This role offers a fantastic opportunity for those eager to kickstart their IT career in a vibrant and collaborative environment.

Xcellink is seeking a skilled and motivated Data Centre Support Specialist to enhance our dedicated team. In this pivotal role, you will utilize your technical proficiency to protect information systems and facilitate secure operational processes.Key Responsibilities:Develop and manage shift schedules for the Operations Team.Oversee team resource allocation, including leave and attendance management, as well as roster planning.Conduct interviews and select prospective candidates for the Operations team.Facilitate training programs for new operators to ensure operational excellence.Act as the primary escalation point for the DC Level 1 Service Operations team.Monitor the adequacy and functionality of daily operational tasks.Create and disseminate daily, weekly, and monthly operational reports.Compile and present monthly performance reports for the Operations team.Initiate service improvement plans to enhance team performance.Perform other duties as assigned by your Supervisor/Manager.