Practice Support Specialist

Join a prestigious Tier 1 Investment Bank as a vital member of the OTC Exotics Sales Support team. This role is integral to the Sales and Trading operations, ensuring precise trade capture, enrichment, lifecycle management, and settlement readiness for sophisticated OTC products. The ideal candidate will adeptly address unresolved, time-sensitive issues, swiftly identify root causes, and take charge of coordinating resolutions across various teams, internal functions, and external counterparties.Key ResponsibilitiesAct as the primary Sales Support contact for OTC options trades, collaborating closely with Sales, Trading, and key internal stakeholders.Proactively manage trade and lifecycle issues that are stalled in downstream teams, driving root-cause analysis and resolution.Serve as the escalation point for settlement issues involving key clients.Demonstrate expertise in trade enrichment and settlement lifecycle to support the front office effectively.Engage confidently with senior stakeholders for escalations when necessary.Provide comprehensive support for OTC Vanilla and Exotic Options.Capture and integrate trade allocations from diverse sources into the firm's risk and trade processing systems.Ensure complete enrichment of trades to facilitate downstream processing, confirmations, and settlements.Coordinate with Onboarding, COO, BURM, Sales, and Operations teams to ensure new clients and accounts are established and approved for execution.Act as a central accountability point to ensure resolution timelines are met and issues are addressed promptly.Manage workflows, coordinating approvals and consents across necessary control groups prior to execution.Support a variety of OTC lifecycle events, ensuring accuracy and control throughout the processes.Oversee Markit Wire matching, confirmations, and trade flow issues related to supported products.Communicate with counterparties and internal teams to guarantee timely resolution and reduced risk exposure.Utilize strong relationships with clients and internal teams to resolve settlement discrepancies efficiently and professionally.Collaborate with Operations and Middle Office teams to minimize recurring issues and enhance processes.

Join Jane Street, a leading global trading firm, as an Exotic Options Trader. In this dynamic role, you will be responsible for trading complex options strategies, analyzing market movements, and working closely with our quantitative research teams to develop innovative trading solutions.We are looking for highly analytical individuals who thrive in a fast-paced environment and possess a passion for finance and trading. Your expertise will contribute to our mission of making markets more efficient and providing liquidity across various asset classes.

Join our dynamic team as a Sales Support Specialist in the wholesale division. In this role, you will provide exceptional support to our sales team, assisting with customer inquiries, processing orders, and ensuring smooth communication between clients and internal departments. Your attention to detail and commitment to customer satisfaction will be key to our success.

Join Substack as a UK Support Specialist and play a key role in enhancing our customer experience. You will be responsible for providing top-notch support to our users in the UK, ensuring their queries are resolved efficiently and effectively.Your role will involve interacting with customers via various channels, understanding their needs, and providing tailored solutions. As an integral part of our team, you will also contribute to the development of support resources and tools to improve user satisfaction.

As a Product Support Specialist at Claylabs, you will play a pivotal role in ensuring that our customers receive exceptional support and guidance regarding our innovative products. Your responsibilities will include troubleshooting product issues, providing timely solutions, and collaborating with our development team to enhance product performance.You will serve as a vital link between our users and our technical team, ensuring that customer feedback is effectively communicated and acted upon. Your passion for technology and problem-solving skills will be essential in delivering a seamless user experience.

Greetings! We're thrilled to have you here Are you on the lookout for an exciting new opportunity, or simply exploring the job market? You may have just found your next adventure! Join Lightspeed’s dynamic Support team as the first line of assistance for our valued customers. You will engage with a diverse range of inquiries, from basic education to in-depth hardware and software troubleshooting. Collaborating with our global teams, you will diagnose, troubleshoot, and resolve issues faced by our hospitality clients during their service operations.

Join our dynamic team at via as a Product Support & Operations Specialist. In this vital role, you will be responsible for ensuring the seamless operation of our products and delivering outstanding support to our customers. Your expertise will help enhance user experience and drive operational efficiency.

As a Product Support Specialist for Institutions at Opus2, you will serve as the foremost product expert and relationship manager for our esteemed Institutions client base. In this escalation role, you will deliver advanced product insights, ensure service level agreements (SLAs) are fulfilled across all support interactions, and establish yourself as a trusted advisor to client-side support teams.This position uniquely connects client empowerment with internal accountability. You will lead tailored product training, manage ongoing client engagement through site visits and consultations, and provide strategic feedback to our Product Management team. With a profound understanding of the Institutions solution, you will guarantee exceptional, proactive support for our clients while influencing the future of the product based on real-world applications.Your ResponsibilitiesDeliver first and second-line technical support and product advice through phone, email, and internal support portals to users of our innovative legal technology solutions.Investigate and resolve complex software issues, collaborating with QA, DevOps, and Engineering teams to ensure prompt and effective resolutions.Assist in developing automation tools and scripts (e.g., Python, Bash) to enhance support operations and improve data accuracy.Engage directly with clients to understand their workflows and deliver customized technical solutions that drive product adoption and operational efficiency.Document and escalate bugs, feature requests, and client feedback with clear, actionable reports to relevant internal teams.Support the testing and validation of new product features, patches, and releases prior to deployment.Mentor and guide junior team members by sharing expertise, best practices, and technical knowledge.Promote best practices and foster client engagement through proactive outreach, training, and solution optimization.Maintain detailed records of support interactions in the helpdesk system, ensuring thorough follow-ups and resolutions.Create and update user-friendly support materials such as how-to guides, FAQs, and internal documentation.Identify recurring issues and collaborate with Product and Development teams to implement long-term enhancements.Assist in conducting product training sessions and client demonstrations as required.Uphold a high standard of professionalism and client satisfaction in all support interactions.

Join the dynamic Support team at Lightspeed Commerce, where you will serve as the primary point of contact for our valued customers seeking assistance. Your role will involve addressing a diverse range of inquiries, from general guidance to in-depth hardware and software troubleshooting. You will collaborate with various global teams to investigate, troubleshoot, and resolve issues that our hospitality clients encounter during their service operations.

Airtable is the leading no-code application platform that empowers users to expedite their most crucial business operations. With over 500,000 organizations, including 80% of the Fortune 100, relying on Airtable, we are transforming the way work is accomplished.The Enterprise Technical Support Team at Airtable is instrumental in assisting our customers in realizing the full potential of our platform. We collaborate with a diverse range of clients to address intricate business challenges and support them in achieving their objectives while effectively utilizing Airtable's features and functionalities.As an Enterprise Technical Support Specialist, you will serve as a trusted technical authority for our enterprise clients. You will address inquiries, troubleshoot complex problems, and work alongside cross-functional teams to provide outstanding support. Your contributions will be vital in helping our customers attain their business goals while navigating Airtable's functionalities seamlessly.

Join opus2 as a Product Support Specialist, where you will be a vital point of contact for technical and product-related inquiries from clients, providing exemplary second-line support via phone, email, and internal portals. Your role will involve diagnosing complex software challenges, closely collaborating with engineering, QA, and DevOps teams, and directly contributing to the testing and validation of new product releases to ensure optimal quality and performance.In this dynamic client-facing position, you will consult on workflow enhancements, aid in automation scripting to boost support efficiency, and provide mentorship to junior team members. By meticulously documenting recurring issues and gathering in-depth feedback, you will influence product development and advocate for best practices, ensuring users of our legal technology solutions receive an outstanding support experience.Your ResponsibilitiesDeliver first and second-line technical support and product guidance to users of our legal technology solutions through various communication channels.Investigate and resolve escalated software issues while collaborating with QA, DevOps, and Engineering teams for timely resolutions.Assist in the creation of automation tools and scripts (e.g., Python, Bash) to enhance support productivity and data integrity.Engage directly with clients to comprehend their workflows and offer customized technical solutions to improve product adoption and operational efficiency.Document and escalate bugs, feature requests, and client feedback with clear, actionable reports to relevant internal teams.Support the testing and validation of new product features, patches, and releases before deployment.Mentor junior team members by sharing knowledge, best practices, and technical expertise.Encourage best practices and enhance client engagement through proactive outreach, training, and solution optimization.Maintain detailed records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.Create and update user-friendly support materials, including how-to guides and FAQs.Identify recurring issues and collaborate with Product and Development teams to drive continuous improvements.Assist in conducting product training sessions and client demonstrations as required.Ensure high standards of professionalism and customer satisfaction in all support interactions.

Join DeepLDeepL is a pioneering global AI product and research company dedicated to developing secure and intelligent solutions for intricate business challenges. Trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, DeepL's Language AI platform excels in human-like translation, enhanced writing, and real-time voice translation.Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL has grown to over 1,000 enthusiastic employees, backed by renowned investors such as Benchmark, IVP, and Index Ventures.Our ambition is to lead the global market in reliable, intelligent AI technologies, crafting products that enhance communication, nurture connections, and generate meaningful impacts. We are on the lookout for talented individuals like you to embark on this journey with us. If you are eager to influence the future of AI and advance your career in a dynamic, purpose-driven environment, DeepL is the place for you.What Makes Us UniqueOur unique approach combines cutting-edge AI technology, impactful work, and a culture that nurtures personal growth. We are a collective of innovators, researchers, and creators united by a common goal: to unlock human potential by simplifying, enhancing, and connecting work processes.When we share insights about life at DeepL, the feedback is overwhelmingly positive. Whether it’s because of our technology that facilitates better communication and productivity for millions, or the trust, curiosity, and care that define our culture, our team thrives together.Joining DeepL means being part of a team committed to continuous innovation, growth, and well-being. Learn more about our culture on LinkedIn, Instagram, and our Blog.About the RoleAs a Senior Premium Support Specialist, you will be instrumental in providing high-level support to our Premium and Enterprise clients globally. You will adeptly troubleshoot complex issues, confidently manage escalations, and collaborate closely with internal teams to ensure effective resolutions and outstanding customer satisfaction. This position is perfect for someone who enjoys merging technical problem-solving with direct customer engagement and aims to significantly enhance the customer experience.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a harmonious blend of human agents and AI technology. Our platform is the only one of its kind that integrates both elements seamlessly at scale. Renowned companies like Canva, Etsy, and Robinhood trust Assembled to manage their entire support operations—combining in-house agents, Business Process Outsourcing (BPO), and AI—within a single, powerful operating system. Our AI Agents are capable of resolving cases from start to finish, while our AI Copilot assists agents in delivering superior service. With AI-driven workforce management, we empower teams to provide faster, higher-quality service while making informed staffing and automation decisions. Supported by an impressive $70M investment from NEA, Emergence Capital, and Stripe, we are dedicated to creating a collaborative platform that optimizes both AI capabilities and human expertise.The RoleWe take immense pride in the support we offer our customers, and as our Support team continues to grow, we are seeking talented technical generalists who are passionate about delivering outstanding customer experiences. As a Technical Support Specialist, you will embody our belief that "Assembled is my team and my title," actively contributing to customer success beyond traditional support boundaries. You'll be a trusted partner throughout our customers' journey with Assembled, engaging with them through various communication channels including email, Slack, chat, Zoom calls, and live events. By meeting customers where they are, you will maximize the value they derive from our product suite, which includes Workforce Management, Assembled AI, and all other features.Your responsibilities will range from addressing billing and account inquiries to providing in-depth product consultations, conducting technical troubleshooting, and managing escalations. The Assembled Support team collaborates closely with our Solutions (Implementation) and Customer Success teams, particularly the Growth Customer Success Managers (CSMs) focused on the SMB segment. Together, we devise scalable solutions that enhance the experience for our entire customer base. You will regularly collaborate with CSMs during customer calls and ticket resolutions, enriching your business acumen while ensuring exceptional experiences for our customers and reducing resolution times. This teamwork ensures that we operate as a unified entity, dedicated to achieving optimal customer outcomes.

Join INEOS Automotive – Built For MoreOur JourneyAt INEOS Automotive, we have embarked on an ambitious mission to redefine the 4X4 experience. From our inception, we have transformed our vision into reality, establishing ourselves as a formidable player in the 4X4 development and manufacturing landscape. Our collaborations with leading automotive brands, the development of world-class production facilities, and the successful delivery of our Grenadier vehicles to customers globally are just the beginning. We're also excited to announce the upcoming launch of our double cab pick-up, the Quartermaster.Our Team and CultureAt INEOS, we believe that true progress comes from confronting challenges with determination and creativity. Our team, comprising around 1500 professionals from 44 different nationalities across 10 locations, thrives on collaboration and pushing boundaries in manufacturing, engineering, and elite sports. With a culture rooted in resilience, rigor, and a sense of humor, we are dedicated to making a positive impact. If this resonates with you, we would love to connect.The Sales Support Coordinator is essential in facilitating the seamless execution of our Sales Operations processes. This role involves a variety of tasks, including the weekly creation and distribution of retailer forecasting sheets, tracking sales opportunities, and managing revenue recognition risk. The Sales Support Coordinator will work closely with regional teams to address sales blockers and provide analytical insights to optimize stock targeting.Key Responsibilities:Assist in the preparation of sales reports to ensure that both regional teams and management have a clear understanding of order intake, stock positions, and sales forecasts.Support operational processes, including invoicing for retail partners and end customers, along with required documentation.Facilitate effective communication between sales, production, and logistics to ensure smooth order fulfillment.Assist in the reconciliation and payment of sales margins, commissions, and bonuses to our retailer network.Help create and distribute weekly forecasting files for retailers.Provide insights to regional colleagues using lead and test drive data collected from retailer partners.Manage the revenue recognition risk process, offering regular updates to regional colleagues and ensuring documentation is maintained for vehicles identified as at risk.Monitor retailer stock data to identify trends, risks, and aging inventory, proactively coordinating action plans with regional colleagues and retail partners to enhance sell-through rates and optimize stock levels.

Join inetum2 as a ServiceNow Sales Specialist, a dynamic role integral to our growth strategy. We are looking for a results-driven individual who thrives in a fast-paced environment and has a passion for technology solutions that drive business efficiency. You will engage with clients to understand their needs, deliver innovative ServiceNow solutions, and exceed sales targets.

Join our dynamic team at Hiya as a Customer Success Support Specialist. In this role, you will be pivotal in enhancing customer satisfaction by providing exceptional support and guidance. You will work closely with our clients to resolve their inquiries and ensure they derive maximum value from our products and services.

Role Overview Oliver is hiring a Business Partnering Support Specialist in London. This role focuses on supporting strategic projects and helping teams work more efficiently. Collaboration with multiple departments is central to the position, as is building effective business relationships. What You Will Do Work closely with teams across the business to support ongoing initiatives Contribute insights that help identify areas for growth and operational improvement Help strengthen partnerships within the company

Join Homey as a dynamic and motivated Sales Specialist Intern within our vibrant sales team. In this pivotal role, you will initiate outbound calls to prospective clients, showcasing Homey’s innovative services while transforming leads into loyal customers. As the first interaction point for potential clients, you will significantly contribute to promoting our core mission and values, thereby enhancing the Homey brand identity.Key Responsibilities:Sales Conversion: Effectively convert qualified leads into customers by steering them through the sales process.Product Knowledge: Acquire and maintain in-depth knowledge of Homey’s offerings and industry trends to address client inquiries proficiently.Customer Relationship Management: Regularly update and manage client records and interactions within our CRM system.Technical Skills:Proficient in CRM software and Microsoft Office Suite.Familiarity with call tracking software is a plus.Soft Skills:Exceptional communication and persuasive abilities.Outstanding listening skills with the capacity to build strong rapport with clients.Highly motivated, goal-oriented, and capable of working autonomously.Competence in managing objections and thriving under pressure.Preferred Qualifications:Experience in sales, particularly over the phone.Previous sales experience in the property market.Knowledge of conveyancing processes.Able to collaborate effectively with various departments to support their role.Benefits:Attractive commission structure.Opportunities for professional growth and career advancement.A supportive and collaborative work environment.

Join Emco Corporation as an ERP Support Specialist – Tier I and embark on a rewarding career in our dynamic National Support Centre. In this entry-level position, you will play a crucial role in providing top-notch support for our ERP systems, assisting clients in resolving their queries, and ensuring optimal system performance.