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Power Platform Solutions Specialist

APMLouisville
On-site Full-time

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Experience Level

Experience

Qualifications

Technical ExpertiseDemonstrated expertise with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents/Copilot Studio). Practical experience in configuring and maintaining Microsoft Dynamics CRM or Salesforce environments. Strong knowledge of Dataverse, custom connectors, managed solutions, and environment management (Dev/UAT/Prod). Familiarity with SharePoint Online, Azure Functions, and API integrations. Capability to configure and extend Dynamics 365 modules (Customer Service, Case Management, HR workflows). Experience in creating dashboards and analytics with Power BI. Automation & AIUnderstanding of AI Builder, Copilot Studio, and automation best practices. Experience in supporting AI initiatives that are aligned with enterprise digital transformation strategies. Governance & ComplianceKnowledge of DLP policies and governance practices related to Power Platform and CRM systems.

About the job

APM is on the lookout for a talented Power Platform & Microsoft 365 Solutions Specialist to architect, develop, and sustain automation and business applications utilizing Microsoft technologies such as Power Platform, Dynamics 365, SharePoint Online, and Azure. This role is pivotal in crafting enterprise workflows, data models, and AI-enhanced solutions tailored for business units across Canada and the U. S. Key responsibilities include supporting Microsoft Dynamics CRM and Salesforce, automating processes with Power Apps and Power Automate, and aiding in the consolidation of CRM platforms. This is a technical role focused on delivering solutions rather than on leadership.

  1. Power Platform Development
    • Create, develop, and maintain Power Automate Cloud Flows, Power Apps, and Power Virtual Agents (Copilot Studio) solutions.
    • Manage and build Dataverse tables, custom connectors, and managed solutions across various environments (Dev / UAT / Prod).
    • Seamlessly integrate Power Platform components with Dynamics 365, SharePoint Online, Azure Functions, and external APIs.
    • Oversee Power Platform environments, DLP policies, and connection references in line with organizational governance.
  2. CRM Configuration & Optimization
    • Customize and manage Microsoft Dynamics CRM and Salesforce environments.
    • Enhance and configure Dynamics 365 modules (e.g., Customer Service, Case Management, HR workflows).
    • Work closely with stakeholders to establish and implement a roadmap for CRM consolidation.
  3. Automation & AI Initiatives
    • Assist in the execution of automation and AI initiatives that align with APM’s global digital transformation strategy.
    • Maintain data integrity, security, and compliance across platforms.
  4. Collaboration & Stakeholder Engagement
    • Collaborate with business and technical teams to translate functional requirements into scalable and secure solutions.
    • Effectively communicate technical concepts to non-technical audiences.
  5. SharePoint & Document Management
    • Develop and sustain SharePoint structures, metadata, and automation to support document and policy management.
  6. Analytics & Reporting
    • Design dashboards and analytics with Power BI to monitor automation performance and ROI.
  7. Maintenance & Knowledge Sharing
    • Troubleshoot, optimize, and document solutions to ensure maintainability and knowledge transfer.

About APM

At APM, we embody our core values of iCARE – Integrity, Customer focus, Accountability, Respect, and Excellence – in all our endeavors. We are a purpose-driven organization where our procurement decisions have a direct impact on the communities and individuals we serve. In the US, our services encompass rehabilitation, employment, allied health, and community support. Our procurements—from clinical supplies and assistive technologies to professional services and digital platforms—enable our teams to deliver transformative outcomes daily. Joining APM means becoming part of a global team that values impact and inclusion. You will thrive in an environment where your expertise contributes to a procurement function that is both commercially robust and socially meaningful.

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