Portuguese-Speaking FinTech Customer Support Representative - Athens, Greece

Role overview Mercier Consultancy seeks a Portuguese-speaking Customer Support Representative for its Athens office. The role involves assisting customers with technical questions, guiding them through product support, and resolving issues as they arise. Success in this position relies on clear communication skills, an interest in technology, and a collaborative approach. The team values a commitment to delivering excellent service. Key responsibilities Respond to customer inquiries in Portuguese in a timely and professional manner. Assist customers with technical questions and provide guidance on product usage. Troubleshoot and resolve customer issues, escalating complex cases when necessary. Accurately document all interactions in the CRM system. Collaborate with technical teams to address challenging cases. Offer solutions aimed at improving customer satisfaction. Stay informed about product updates and company policies. Take part in ongoing training and skill development sessions. Location This position is based in Athens, Attica, Greece. The workplace provides a multicultural environment within the technology sector.

Join Mercier Consultancy and seize an exciting opportunity as a Portuguese-Speaking Technical Support Specialist for a premier electronics company located in Athens, Greece! In this vital position, you will provide exceptional technical support to Portuguese-speaking customers, helping them troubleshoot and resolve issues with their electronic devices.If you are passionate about technology and committed to delivering outstanding customer service, this role is perfect for you. Become an integral part of our dynamic team and contribute to fostering customer satisfaction and loyalty!Responsibilities Provide technical support in Portuguese via phone, email, and chat for customers utilizing various electronic products. Diagnose and troubleshoot issues efficiently to enhance customer satisfaction. Accurately document all customer interactions and resolutions in our support tracking system. Collaborate closely with technical teams to escalate and resolve complex problems. Guide customers in understanding product features and optimal usage. Stay updated on product developments and industry innovations. Engage in continuous training to enhance technical knowledge and customer service skills.

Join Mercier Consultancy Group in an exhilarating opportunity as a German-Speaking Customer Support Representative for a leading FinTech company located in the picturesque city of Athens, Greece. This role is ideal for candidates passionate about financial technology and committed to delivering outstanding customer service. You will guide customers through our cutting-edge financial products and services, ensuring they have a seamless experience in German.Key Responsibilities Handle customer inquiries about FinTech solutions, account management, and service features via phone, email, and live chat in German. Provide education on financial services, application processes, and compliance requirements. Offer technical support and resolve issues related to our platforms. Accurately document customer interactions in our CRM system and follow up on unresolved queries. Work closely with technical and financial teams to ensure timely resolution of customer issues. Stay informed about FinTech trends and product developments to provide informed support to clients.

Join Mercier Consultancy MD, a prominent player in the logistics and courier industry, as a Portuguese Speaking Customer Support Specialist. This role is based in the stunning city of Athens, Greece, and is ideal for individuals passionate about logistics and providing exceptional customer care. In this position, you will communicate with clients in Portuguese, addressing their inquiries about shipping, deliveries, and logistical solutions.Key Responsibilities Respond to customer inquiries regarding logistics and courier services, including tracking shipments, delivery timelines, and account management, through phone, email, and chat in Portuguese. Deliver clear, accurate information about shipping options, pricing, and available logistics solutions. Assist customers in resolving issues related to their shipments, ensuring prompt and effective solutions. Document all customer interactions in the CRM system for precise tracking and follow-up. Collaborate with internal teams and external partners to enhance service delivery and boost customer satisfaction. Stay updated on logistics trends and regulatory changes to offer relevant advice to customers.

Mercier Consultancy seeks a Portuguese Customer Support Representative to assist clients of a payment solutions provider in Athens, Greece. This position focuses on supporting Portuguese-speaking customers with their payment service needs, including questions about accounts and transactions. Strong communication skills in Portuguese and a commitment to customer care are essential. The role works closely with internal teams to resolve issues and contribute to a positive client experience. Main responsibilities Deliver customer support in Portuguese for payment solutions and related services. Help clients with account questions, payment processing, and troubleshooting transaction issues. Handle complaints professionally, escalating complex cases as needed. Maintain accurate records of customer interactions using the CRM system. Work with technical and finance teams to resolve client issues efficiently. Gather and share customer feedback to support service and product improvements. Keep up to date with payment industry trends and company updates. Requirements Fluency in Portuguese and clear communication skills. Strong focus on customer care and problem-solving. Ability to collaborate with internal teams.

Join Mercier Consultancy as a Portuguese-Speaking Customer Support Representative in our Ride-Sharing App Department located in Greece! In this dynamic role, you will deliver exceptional support to our Portuguese-speaking users, ensuring they enjoy a seamless experience while utilizing our ride-sharing platform. Your excellent communication skills and commitment to customer satisfaction will significantly contribute to enhancing our service.This position is an excellent fit for tech-savvy individuals passionate about mobility services and thriving in a fast-paced environment. If you are dedicated to helping others and making a positive impact, we would love to hear from you!ResponsibilitiesDeliver customer support in Portuguese through phone, email, and chat channels.Assist users with inquiries regarding ride-booking, account management, and app functionalities.Accurately document customer interactions and resolutions within our support system.Collaborate with internal teams to gather user feedback and resolve issues effectively.Educate customers on best practices for using the ride-sharing app.Gather insights and suggestions to enhance user experience.Participate in training sessions to stay updated on our services and policies.

Role overview Mercier Consultancy seeks a Portuguese IT Support Customer Service Representative in Athens, Greece. This role assists Portuguese-speaking customers with their technical questions and IT concerns. Relocation assistance is available for those moving to Athens. Key responsibilities Provide customer service and technical support in Portuguese through phone, email, and chat channels. Troubleshoot IT-related issues, aiming for efficient and accurate solutions. Record customer interactions and document the steps taken to resolve each issue in the support system. Escalate complex or unresolved technical matters to senior team members when necessary. Stay informed about IT products and internal support procedures. Maintain professional and prompt communication with customers at all times. Location and relocation The position is based in Athens, Attica, Greece. Mercier Consultancy provides comprehensive relocation support to help new team members settle in.

Join the innovative team at Mercier Consultancy as a Portuguese-Speaking Customer Support Representative in our Mobile Banking Services Department! In this pivotal role, you will provide assistance to our Portuguese-speaking clientele, addressing their mobile banking inquiries and ensuring a seamless experience with our services. Your primary goal will be to deliver precise information and effective solutions to elevate customer satisfaction.This role is ideal for individuals who are enthusiastic about mobile banking technology and committed to offering exceptional customer service. You will collaborate with a skilled team to meet client needs and contribute to an outstanding banking experience. If you possess outstanding communication skills and a customer-centric approach, we invite you to apply!

Join Mercier Consultancy as a dedicated Portuguese Speaking Customer Service Representative for our esteemed Client, a leading Public Utilities Company. In this crucial position, you will deliver exceptional support to our Portuguese-speaking customers, addressing inquiries related to utility services, billing, and account management.Your fluency in Portuguese is vital for effectively engaging with customers, helping them to comprehend their utility services, resolve issues, and ensure their overall satisfaction with our Client's offerings. You will play a key role in maintaining high customer service standards and fostering positive relationships within the community.Key Responsibilities Provide outstanding customer service in Portuguese through various channels including phone, email, and chat for public utilities inquiries. Assist customers with account inquiries, billing issues, and service requests. Efficiently resolve complaints and troubleshoot issues professionally. Accurately document all customer interactions in our CRM system. Work collaboratively with internal teams to ensure timely resolution of customer concerns. Collect customer feedback to improve service and offerings. Stay updated on the latest changes and information regarding utility services.

Mercier Consultancy seeks a Polish-speaking Customer Support Specialist to assist clients in the FinTech industry. Based in Athens, this role focuses on supporting customers as they use a variety of financial products and services. Key responsibilities Provide customer support in Polish, responding to inquiries and resolving issues as they arise Help clients understand and use financial solutions and services Communicate effectively with customers from varied backgrounds Location This position is located in Athens, Attica, Greece.

Cross Border Talents is currently seeking enthusiastic Portuguese speakers to join our team in vibrant Athens, Greece. Are you ready to embark on an exciting journey abroad?Your Role as a Customer Technical Advisor: Handle and document customer inquiries received through toll-free phone lines; Maintain precise records of customer inquiries, questions, and feedback within our customer service database; Address client complaints in accordance with the company’s complaint escalation process; Ensure timely resolution of support calls and emails, in line with agreed service level agreements (SLAs); Utilize open-ended questions, support documentation, and system training to troubleshoot issues; Provide solutions to common problems and frequently asked questions.

Join Mercier Consultancy as a Portuguese-Speaking Customer Support Representative in our Logistics Department, based in the vibrant city of Athens, Greece! This pivotal role calls for individuals who excel in delivering top-notch support to our Portuguese-speaking clientele, assisting them with logistics inquiries and services. Your exceptional communication skills will play a crucial role in facilitating seamless operations and ensuring customer satisfaction.This opportunity is ideal for those who thrive in a dynamic environment and possess a strong interest in logistics and supply chain management. If you are committed to providing outstanding customer service, we eagerly await your application!Key Responsibilities Address customer inquiries in Portuguese through phone, email, and chat Assist clients in tracking shipments, resolving issues, and comprehending logistics processes Accurately document customer interactions within our CRM system Collaborate with internal teams to tackle logistical challenges and guarantee timely deliveries Offer guidance on best practices for shipping and receiving Collect and communicate customer feedback to enhance service delivery Engage in ongoing training to remain informed about industry trends and company offerings

Join Mercier Consultancy as a Czech-Speaking Customer Support Representative in our dynamic Mobile Banking Services Department in Athens! In this essential role, you will be the first point of contact for our Czech-speaking clients, delivering vital support and guidance on our mobile banking services. Your proficiency in Czech is crucial in ensuring that our clients receive outstanding service and satisfaction.This position is ideal for individuals who have a strong passion for customer service and a keen interest in the banking sector. If you excel in a fast-paced environment and enjoy assisting others, we invite you to apply!Key Responsibilities Deliver customer support in Czech through phone, email, and chat Assist clients with inquiries about mobile banking features, transactions, and account management Accurately document all customer interactions and resolutions in our customer care system Collaborate with internal teams to resolve complex customer issues Educate clients on secure and efficient mobile banking practices Collect and analyze customer feedback to enhance service quality Engage in training sessions to keep current with banking regulations and services

Join the innovative team at Mercier Consultancy as a Portuguese Speaking Client Support Specialist! In this pivotal position, you will deliver outstanding support to our Portuguese-speaking clientele, addressing their inquiries with professionalism and efficiency. Your proficiency in Portuguese will play a crucial role in fostering robust relationships and enhancing overall client satisfaction.As a Client Support Specialist, your key responsibilities will involve diagnosing client issues, providing comprehensive product information, and facilitating seamless communication across various platforms. We are looking for enthusiastic and proactive individuals who excel in customer service and thrive in a collaborative environment.Key Responsibilities Assist Portuguese-speaking clients through multiple channels, including phone, email, and live chat. Effectively resolve client inquiries and concerns regarding our products and services. Accurately document client interactions within our CRM system. Collaborate with internal teams to address complex client challenges. Educate clients on product usage to maximize their benefits. Gather and communicate client feedback to drive service enhancements. Uphold a positive and professional image of Mercier Consultancy in all client interactions.

Are you fluent in Portuguese?Join the world’s leading multinational technology firm specializing in consumer electronics, software, and online services! Become a vital part of a vibrant and multicultural team in beautiful Athens!This is your chance to represent one of the largest American tech enterprises and launch your career in the tech industry!Don't miss out, apply today!

Join Mercier Consultancy Group for an exciting opportunity as a German-Speaking Customer Service Representative for a distinguished manufacturing company located in the picturesque setting of Greece. This role is perfect for individuals who are dedicated to delivering exceptional customer support and have a keen interest in the manufacturing industry. As a representative, you will engage with clients in German, addressing their inquiries and ensuring a seamless customer experience.Key Responsibilities Handle customer inquiries regarding manufacturing products, order status, and pricing through phone, email, and chat in German. Deliver comprehensive information on product specifications, lead times, and after-sales support. Assist customers with order and delivery-related issues, ensuring prompt resolution. Efficiently resolve customer complaints while upholding a high standard of satisfaction. Maintain accurate records of all customer interactions in the CRM system for effective tracking and follow-up. Collaborate with production and logistics teams to enhance service delivery and product availability. Stay updated on manufacturing processes and product advancements to provide precise assistance.

Join Mercier Consultancy as a Czech-Speaking Customer Support Representative in our Logistics Department, based in vibrant Athens, Greece! This pivotal role will allow you to provide top-notch assistance to our Czech-speaking clients, addressing their inquiries related to logistics and supply chain services. Your customer support expertise will be instrumental in facilitating effective communication and resolving issues, ensuring an optimal logistics experience.We are seeking enthusiastic individuals who are passionate about logistics and possess excellent communication skills. If you thrive on helping customers and tackling complex logistical challenges, we want to connect with you!Key Responsibilities Deliver customer support in Czech through various channels including phone, email, and chat Assist clients with questions regarding shipments, tracking, and logistics solutions Accurately document customer interactions and resolutions in our support system Work collaboratively with internal teams to resolve client issues Educate customers on logistics processes and services Collect client feedback to enhance overall service quality Engage in training sessions to keep updated on logistics operations and technologies

Join Mercier Consultancy as a Portuguese-Speaking Customer Service Specialist and be part of our mission in promoting sustainable living through green energy solutions. In this crucial role, you will offer exceptional support to our Portuguese-speaking clientele, addressing their inquiries about eco-friendly products and sustainable practices.Your fluency in Portuguese will be invaluable as you assist customers with questions related to sustainable products, services, and initiatives. You will contribute significantly to our commitment to sustainability by delivering outstanding customer support.Key Responsibilities Provide exemplary customer service in Portuguese via phone, email, and chat concerning sustainability and green energy inquiries. Address customer questions regarding product features, sustainability practices, and program specifics. Professionally resolve customer complaints and queries. Accurately document all customer interactions in our CRM system. Work collaboratively with internal teams to ensure prompt solutions and customer satisfaction. Collect customer feedback to enhance our product offerings and service quality. Keep abreast of the latest trends in sustainability and green energy.

Mercier Consultancy is seeking a Bilingual Customer Service Representative fluent in Portuguese to join its team in Athens, Greece. This role supports a major airline booking company by assisting Portuguese-speaking travelers with their reservations and travel-related questions. The focus is on delivering attentive and knowledgeable service to each customer. Key responsibilities Assist customers in Portuguese with airline bookings and travel inquiries Manage flight reservations, handle changes, process cancellations, and accommodate special requests Resolve customer issues quickly and professionally Document all customer interactions accurately in the CRM system Coordinate with airline partners to address customer needs Gather and share customer feedback to support service improvements Stay informed about airline policies, pricing, and industry updates Location This position is based in Athens, Attica, Greece.