About the job
Operations Management:
- Supervise daily pool operations to ensure all areas are pristine, safe, and meticulously maintained.
- Oversee poolside amenities such as towels, lounge chairs, and cabanas.
Event Coordination:
- Design and implement poolside parties and events in collaboration with the events team and other departments.
- Manage logistics including setup, staffing, catering, and entertainment to guarantee seamless operations.
- Ensure that events are executed flawlessly, providing guests with unforgettable experiences.
Customer Service:
- Deliver outstanding service to guests, promptly addressing any complaints or concerns with professionalism.
- Provide detailed information about poolside services and amenities, fostering a positive guest experience.
- Handle special requests and VIP services with discretion and meticulous attention to detail.
Safety and Compliance:
- Enforce pool safety regulations to maintain a secure environment for guests and staff.
- Conduct regular safety drills and training sessions for pool personnel.
- Maintain comprehensive records of pool operations, including maintenance logs and incident reports.

