About the job
Mercier Consultancy MD is excited to present fantastic career opportunities for Polish speakers looking to work in Bulgaria! Join our dedicated team in Sofia, where you can immerse yourself in a rich cultural experience while developing your career. We provide a fully paid relocation package to ensure your transition is seamless. In this engaging role, you will communicate with clients and customers, delivering exceptional support and assistance in Polish.
Key Responsibilities
- Provide outstanding customer service and support in Polish across various communication channels, including phone, email, and chat.
- Assist clients with their inquiries, ensuring prompt and accurate responses to their needs.
- Manage client accounts, accurately documenting all interactions in our CRM system.
- Effectively resolve customer complaints and challenges, enhancing overall customer satisfaction.
- Collaborate with cross-functional teams to boost service delivery and operational efficiency.
- Stay informed about company products and services to offer knowledgeable assistance to clients.

