Polish-Speaking Digital Trust & Safety Specialist - Sofia

Role Overview Mercier Consultancy is hiring a Polish Content Moderation Specialist based in Sofia, Bulgaria. The company provides full relocation support for those moving to Sofia. This position focuses on upholding digital integrity by reviewing and moderating user-generated content in Polish. What You Will Do Review Polish-language content to ensure it meets community guidelines and legal requirements Identify and address potential content violations Respond to user inquiries related to moderation decisions Work closely with the moderation team to improve content policies and moderation practices What Matters for Success Fluency in Polish and a strong understanding of Polish culture Attention to detail when assessing content Ability to collaborate with team members and communicate clearly Commitment to maintaining a safe and welcoming online space Relocation Support Mercier Consultancy offers fully paid relocation to Sofia, Bulgaria for this role.

Join Mercier Consultancy MD as a passionate Polish Speaking Content Moderator in the stunning city of Sofia, Bulgaria! We provide a comprehensive paid relocation package, allowing you to immerse yourself in a culturally rich environment while safeguarding the online experiences of our Polish-speaking community. In this vital role, you will review and moderate user-generated content, ensuring compliance with our community standards and fostering a positive atmosphere on our platform.Key Responsibilities Moderate and assess user-generated content in Polish to guarantee adherence to community guidelines. Classify content accurately and make informed moderation decisions based on established policies. Identify and escalate inappropriate content or policy violations to the appropriate teams. Analyze content trends and user interactions to enhance moderation strategies. Collaborate with team members to optimize content moderation processes and implement best practices. Stay informed about company policies concerning content moderation and community engagement.

Mercier Consultancy Group is hiring a Danish Content Moderator based in Sofia, Bulgaria. This remote role includes a fully paid relocation package for those moving to Sofia. Content Moderators help maintain a safe online space by reviewing and managing Danish-language user content. What You Will Do Review and assess user-generated content in Danish to confirm it aligns with community guidelines. Classify material accurately and make moderation decisions following company policies. Spot and report inappropriate content or policy violations to the appropriate teams. Share feedback on content patterns and user behavior to help improve moderation approaches. Work closely with colleagues to refine moderation workflows and support a positive online community. Keep up to date with company policies and industry standards in content moderation. Location and Relocation This position is remote but based in Sofia, Bulgaria. Mercier Consultancy Group provides a fully paid relocation package for successful candidates moving to Sofia.

Mercier Consultancy Group is hiring a French Content Moderator to join the team in Sofia, Bulgaria. This position offers a fully paid relocation package from Marseille or elsewhere in France, making it easier to settle into a lively, culturally rich city. The role centers on helping to keep online spaces safe for French-speaking users by reviewing and managing user-generated content. What You Will Do Review and moderate content in French, checking that it meets community standards. Classify posts and submissions based on established moderation guidelines. Spot and escalate content that violates policies to the appropriate teams. Share observations on content trends and user behavior to help improve moderation strategies. Work with colleagues to refine moderation processes and workflows. Stay up to date on company policies related to content moderation and community engagement. Relocation Support This position includes a fully paid relocation package to Sofia, Bulgaria.

Join the Mercier Consultancy Group as a dedicated and detail-oriented Polish Digital Trust & Safety Specialist based in Sofia, Bulgaria. This exciting opportunity includes a fully paid relocation package, perfect for those eager to enhance their career in the digital safety field while immersing themselves in the vibrant culture of Sofia.Key Responsibilities Monitor and evaluate digital content to guarantee compliance with community guidelines and safety standards. Promptly investigate and address reports of inappropriate or harmful content. Work collaboratively with internal teams to enhance policies and procedures regarding digital trust and safety. Analyze user behavior trends to proactively identify potential risks and safety concerns. Communicate effectively with users and stakeholders about safety policies and measures taken. Stay informed about the latest trends in digital safety and online community management.

Polish Language Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring Polish speakers for roles based in Sofia, Bulgaria. These positions include full relocation support to help make the move as smooth as possible. What We Look For Fluent Polish language skills Strong communication abilities Interest in relocating to Sofia Relocation Support Comprehensive assistance is provided throughout the relocation process, from planning the move to settling in Sofia. If working in a new city and joining an international team sounds appealing, Mercier Consultancy Group encourages Polish speakers to apply.

Join Mercier Consultancy MD as a Polish-speaking Customer Care Specialist and embark on an exciting career journey in Sofia, Bulgaria! Enjoy the benefits of a fully paid relocation package while you immerse yourself in a vibrant city full of culture and opportunity. This role is perfect for individuals eager to make a difference by providing exceptional customer service to our Polish-speaking clients. Your professionalism and dedication will ensure that our customers' needs are met with care and efficiency.Key Responsibilities Deliver outstanding customer support in Polish through various channels including phone, email, and chat. Address customer inquiries regarding products, services, and account issues with confidence and efficiency. Maintain detailed and accurate records of customer interactions and document resolutions in the CRM system. Effectively resolve customer complaints to uphold high levels of satisfaction. Collaborate with team members to enhance service delivery and share valuable insights. Stay updated on product developments, company policies, and industry trends to provide the best service possible.

Join Mercier Consultancy MD for an exciting career opportunity in Sofia, Bulgaria! We are actively seeking talented Polish-speaking professionals eager to elevate their careers while immersing themselves in the rich cultural tapestry of Bulgaria. This role offers a unique chance to connect with clients and deliver exceptional service across various functions that suit your expertise.Key Responsibilities Engage effectively with Polish-speaking clients, ensuring their needs are met with top-notch customer support. Manage administrative and operational duties to facilitate seamless business operations. Collaborate with cross-departmental teams to ensure a consistent and high-quality client experience. Leverage CRM systems and other tools to maintain precise client records and track interactions. Stay informed about company products, services, and market trends to enhance client support.

Join Mercier Consultancy Group as a Polish Back Office Gaming Support Specialist and enjoy an exciting opportunity to relocate to Sofia, Bulgaria, with all relocation expenses fully covered. As an integral member of our back office team, you will play a vital role in supporting our gaming operations by effectively managing customer inquiries and ensuring seamless operational workflows.Key ResponsibilitiesProvide exceptional back office support to Polish-speaking customers through email and various communication channels.Address customer queries related to gaming accounts, payments, and technical issues promptly and efficiently.Collaborate closely with operational and technical teams to ensure swift resolution of customer issues.Maintain thorough and accurate documentation of customer interactions and internal procedures.Contribute to identifying process improvements aimed at enhancing customer experience and operational efficiency.Stay informed on the latest gaming industry developments and internal policies to deliver knowledgeable support.

Join Mercier Consultancy MD as a French Customer Support Specialist and immerse yourself in a vibrant work culture in Sofia. This role comes with a fully funded relocation package, providing an excellent opportunity for dynamic French-speaking professionals eager to thrive in a fast-paced environment. You will play a pivotal role in delivering outstanding customer support to our French-speaking clientele, effectively addressing their inquiries and concerns.Key Responsibilities Deliver exceptional customer support to French-speaking clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical challenges, ensuring quick and efficient resolutions. Accurately document and monitor customer interactions and feedback. Collaborate with internal teams to escalate and effectively resolve complex issues. Stay informed about product knowledge, company policies, and industry trends. Engage in continuous training to enhance skills and improve service delivery.

Mercier Consultancy MD is excited to present fantastic career opportunities for Polish speakers looking to work in Bulgaria! Join our dedicated team in Sofia, where you can immerse yourself in a rich cultural experience while developing your career. We provide a fully paid relocation package to ensure your transition is seamless. In this engaging role, you will communicate with clients and customers, delivering exceptional support and assistance in Polish.Key Responsibilities Provide outstanding customer service and support in Polish across various communication channels, including phone, email, and chat. Assist clients with their inquiries, ensuring prompt and accurate responses to their needs. Manage client accounts, accurately documenting all interactions in our CRM system. Effectively resolve customer complaints and challenges, enhancing overall customer satisfaction. Collaborate with cross-functional teams to boost service delivery and operational efficiency. Stay informed about company products and services to offer knowledgeable assistance to clients.

Join our dynamic team at Mercier Consultancy as a Polish-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully funded relocation package for the right candidate. In this exciting role, you will play a vital part in supporting Polish-speaking players, ensuring seamless gaming operations and exceptional service delivery.Your responsibilities will include analyzing player data, collaborating with front office teams, and resolving complex cases while adhering to gaming policies, all aimed at providing a trustworthy gaming environment.Key ResponsibilitiesDeliver back office support and technical assistance to Polish-speaking players on our gaming platform.Evaluate player accounts, pinpointing any issues or inconsistencies, and escalate as needed.Collaborate closely with front office teams and development professionals to resolve challenging player inquiries.Ensure compliance with gaming regulations and document your findings accurately.Process player account updates and transactions accurately and promptly.Maintain comprehensive documentation of cases and internal processes in line with company policies.Proactively contribute to enhancing gaming support processes to boost player satisfaction.

Join Mercier Consultancy Group as a Polish Speaking Customer Support Specialist in the vibrant city of Sofia, Bulgaria! This exciting role offers a unique opportunity to immerse yourself in a new culture while utilizing your language expertise to assist our diverse clientele. We provide a fully paid relocation package to ensure your transition is as smooth as possible. Become a part of our dynamic team and contribute to enhancing client satisfaction.Key Responsibilities Communicate effectively with Polish-speaking clients via various channels, delivering outstanding support and assistance. Address client inquiries and resolve issues related to our services promptly. Facilitate the onboarding process for new clients, ensuring they understand our services and processes. Collaborate with colleagues to enhance client engagement strategies and improve service delivery. Maintain accurate records of client interactions and feedback to help refine our service offerings. Stay informed on industry trends and best practices to provide knowledgeable support to clients.

Join Mercier Consultancy as a Polish-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are thrilled to provide a generous relocation package to help you transition to this culturally rich environment. In this role, you will deliver exceptional support to our Polish-speaking clients, ensuring their inquiries and concerns are addressed with utmost professionalism and efficiency.As a Customer Service Representative, you will interact with customers through various communication channels, effectively managing their questions and swiftly resolving any issues. Your fluency in Polish will be vital in fostering strong relationships with our customers and enhancing their experience with our services.Key Responsibilities Provide assistance to Polish-speaking customers via phone, email, and chat. Address inquiries about our products and services with expertise. Keep detailed records of customer interactions in our CRM system. Collaborate with team members to effectively resolve customer issues. Offer comprehensive information on product features and benefits. Collect customer feedback to drive service improvements. Engage in regular training sessions to stay updated on product offerings.

Join Mercier Consultancy as a Slovak-Speaking Support Specialist and be part of our vibrant team in Sofia! This role presents an outstanding opportunity for a driven individual to thrive in a fast-paced environment while enjoying a fully supported relocation package to Sofia.In your role as a Slovak-Speaking Support Specialist, you will serve as the primary contact for our Slovak-speaking clients, delivering expert assistance to guarantee exceptional service. You will collaborate with various departments to address customer inquiries, enhance satisfaction, and foster positive client relationships.Key ResponsibilitiesDeliver top-notch support to Slovak-speaking clients via phone, email, and chat.Efficiently troubleshoot and resolve client inquiries.Accurately document client interactions in our CRM system.Work closely with internal teams to escalate and resolve complex issues.Guide clients in product usage and deliver relevant training as needed.Contribute to the creation of support resources and documentation.Collect and communicate client feedback to enhance service quality and processes.Engage actively in team meetings and continuous improvement initiatives.BenefitsComprehensive relocation support to Sofia, Bulgaria.Opportunity to work within an international and supportive team.Competitive salary and attractive benefits package.Access to professional development and training opportunities.

Join Mercier Consultancy as a Czech Speaking Content Moderator for a leading social media platform based in Greece! This critical position will empower you to ensure that our clients' social media channels remain safe and engaging while adhering to community standards. Your proficiency in Czech will enable you to effectively oversee user-generated content and cultivate positive user interactions.As a Content Moderator, your key duties will include reviewing content submissions, moderating user interactions, and ensuring adherence to established community guidelines. With your meticulous attention to detail and analytical mindset, you will identify inappropriate content and contribute to fostering a constructive online environment. Become a vital part of our team and help elevate our clients' social media presence!

Join Mercier Consultancy MD as a Dutch/Flemish Speaking Technical Online Support Specialist in the vibrant city of Sofia, Bulgaria. This role is perfect for those looking to relocate and experience a dynamic culture while providing excellent support to our valued clients. Your main responsibility will be assisting Dutch and Flemish-speaking customers by delivering technical solutions and ensuring their overall satisfaction with our services.Key ResponsibilitiesDeliver exceptional technical support to Dutch and Flemish-speaking customers through online platforms.Promptly diagnose and troubleshoot a range of technical issues.Effectively communicate with clients to guide them through technical challenges and provide suitable solutions.Maintain detailed records of customer interactions and ensure accurate support documentation.Collaborate closely with product and development teams to escalate unresolved issues.Continuously enhance your knowledge of our products, services, and industry standards to improve customer satisfaction.

Mercier Consultancy is thrilled to announce an exciting opportunity for a Czech-Speaking Content Moderator at a renowned online gaming company located in Sofia, Bulgaria! In this captivating position, you will play a crucial role in ensuring that our online gaming community thrives, remains secure, and adheres to community standards. Your proficiency in Czech will be essential for managing player-generated content and enabling effective communication within the community.As a Content Moderator, your responsibilities will include reviewing game content, overseeing player interactions, and enforcing community guidelines to enhance the gaming experience for all users. Your strong attention to detail and analytical abilities will be instrumental in identifying inappropriate content while fostering positive player engagement. Join us and be a significant contributor to elevating the gaming experience for our players!

Join Atlean World, a pioneering HR SaaS consultancy, committed to fostering multicultural workplaces that reflect our global society. We excel in multilingual recruitment, ensuring that candidates experience a seamless and enjoyable journey.Your Next Job Awaits, Unbounded! We invite you to experience an exciting opportunity as a Risk & Compliance Content Analyst in Sofia, where you will be part of a vibrant team. Why this Role Will Propel Your Career:Live in Sofia while embracing diverse cultural experiences.Represent a renowned global brand in the Short-Form Video Platform and Viral Content Hub.Fast-track your career with unparalleled growth opportunities. Your Daily Responsibilities Will Include:Participating in training for a dynamic and innovative social media platform that allows users to create and share engaging short videos on trending topics.Become a:Problem-Solving ChampionProduct/Service Detective Key Qualifications for Success:Language Proficiency: Fluent in Polish and B2 level in English.Tech Enthusiast: A keen interest in the latest technologies.Analytical Thinker: Strong critical thinking skills.Decisive: Ability to make swift, objective decisions.Work Eligibility: Must be eligible to work in Bulgaria. Exclusive Benefits:Relocation Package Includes:Airport meet-and-greet.Airfare reimbursement.Accommodation for up to 21 days in a hotel or apartment.300 BGN gross accommodation allowance per month in addition to your salary.Make this Your Next Job Without Boundaries!