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Polish Speaking Customer Support Specialist in Bulgaria | Fully Paid Relocation

Mercier Consultancy GroupRemote — Budapest, Budapest, Hungary
Remote Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in Polish (both written and spoken); proficiency in English is an asset. Prior experience in customer service or a similar support role is desirable. Excellent interpersonal skills and a passion for helping others. Ability to resolve client issues efficiently and professionally. Strong organizational skills to handle multiple inquiries effectively. Familiarity with CRM software and basic office applications is advantageous. Open-minded and adaptable to new environments and cultures. Willingness to relocate to Sofia, Bulgaria, with all relocation costs covered.

About the job

Join Mercier Consultancy Group as a Polish Speaking Customer Support Specialist in the vibrant city of Sofia, Bulgaria! This exciting role offers a unique opportunity to immerse yourself in a new culture while utilizing your language expertise to assist our diverse clientele. We provide a fully paid relocation package to ensure your transition is as smooth as possible. Become a part of our dynamic team and contribute to enhancing client satisfaction.


Key Responsibilities

  • Communicate effectively with Polish-speaking clients via various channels, delivering outstanding support and assistance.
  • Address client inquiries and resolve issues related to our services promptly.
  • Facilitate the onboarding process for new clients, ensuring they understand our services and processes.
  • Collaborate with colleagues to enhance client engagement strategies and improve service delivery.
  • Maintain accurate records of client interactions and feedback to help refine our service offerings.
  • Stay informed on industry trends and best practices to provide knowledgeable support to clients.

About Mercier Consultancy Group

At Mercier Consultancy Group, we pride ourselves on delivering exceptional service to our clients while fostering a supportive and inclusive work environment. Our team is dedicated to helping clients navigate their challenges, and we believe in investing in our employees' growth and well-being.

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