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Polish-Speaking Customer Service Representative in Sofia, Bulgaria with Relocation Package

Mercier ConsultancySofia, Sofia City Province, Bulgaria
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in Polish and English, both written and spoken. Excellent communication and interpersonal skills. Prior experience in customer service or a similar field is preferred. Able to manage multiple inquiries in a fast-paced environment. Detail-oriented with strong problem-solving abilities. Dedicated to providing high-quality customer service. Familiarity with customer support tools is a plus.

About the job

Join Mercier Consultancy as a Polish-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are thrilled to provide a generous relocation package to help you transition to this culturally rich environment. In this role, you will deliver exceptional support to our Polish-speaking clients, ensuring their inquiries and concerns are addressed with utmost professionalism and efficiency.

As a Customer Service Representative, you will interact with customers through various communication channels, effectively managing their questions and swiftly resolving any issues. Your fluency in Polish will be vital in fostering strong relationships with our customers and enhancing their experience with our services.

Key Responsibilities

  • Provide assistance to Polish-speaking customers via phone, email, and chat.
  • Address inquiries about our products and services with expertise.
  • Keep detailed records of customer interactions in our CRM system.
  • Collaborate with team members to effectively resolve customer issues.
  • Offer comprehensive information on product features and benefits.
  • Collect customer feedback to drive service improvements.
  • Engage in regular training sessions to stay updated on product offerings.

About Mercier Consultancy

Mercier Consultancy is a leading provider in customer service solutions, dedicated to delivering excellence. We value our team members and strive to create a supportive and engaging work environment.

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