About the job
Join Mercier Consultancy as a Polish-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are thrilled to provide a generous relocation package to help you transition to this culturally rich environment. In this role, you will deliver exceptional support to our Polish-speaking clients, ensuring their inquiries and concerns are addressed with utmost professionalism and efficiency.
As a Customer Service Representative, you will interact with customers through various communication channels, effectively managing their questions and swiftly resolving any issues. Your fluency in Polish will be vital in fostering strong relationships with our customers and enhancing their experience with our services.
Key Responsibilities
- Provide assistance to Polish-speaking customers via phone, email, and chat.
- Address inquiries about our products and services with expertise.
- Keep detailed records of customer interactions in our CRM system.
- Collaborate with team members to effectively resolve customer issues.
- Offer comprehensive information on product features and benefits.
- Collect customer feedback to drive service improvements.
- Engage in regular training sessions to stay updated on product offerings.

