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Platform Operations Engineer

EliseAINew York City
On-site Full-time $120K/yr - $200K/yr

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Experience Level

Mid to Senior

Qualifications

Qualifications- Proven experience in a technical role, ideally within operations or engineering environments.- Strong understanding of systems architecture and experience with SaaS platforms.- Demonstrated ability to manage projects across multiple functional areas.- Excellent problem-solving skills and a proactive approach to finding solutions.- Strong communication skills to effectively collaborate with cross-functional teams.

About the job

About EliseAI

At EliseAI, we are on a mission to revolutionize critical sectors like housing and healthcare. Recognizing that everyone deserves reliable access to housing and quality healthcare, we work tirelessly to streamline these processes.

By seamlessly incorporating AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for all stakeholders.

  • Housing: We transform the way renters engage with their living spaces by simplifying apartment tours, lease signing, maintenance requests, and communication with property management—all consolidated into one user-friendly platform.

  • Healthcare: Our solutions enable effortless appointment scheduling, completion of intake forms, and effective communication with healthcare providers, allowing patients to focus on their health rather than paperwork.

With EliseAI, organizations can minimize manual tasks, enhance accessibility, and offer a cohesive experience across essential services. We have recently secured a $250 million Series E funding round led by Andreessen Horowitz to further accelerate our vision.

About The Role

We seek a talented Platform Operations Engineer to spearhead impactful, technical projects that will enhance our operational scalability amid rapid growth. This role will serve as a vital link between business strategy and technology, collaborating across multiple departments including Customer Success, Sales, Marketing, Product, Engineering, and Data. You will play a key role in managing high-visibility systems for customer interaction and business operations, optimizing our existing technology stack, evaluating and acquiring new platforms, and crafting tailored solutions when off-the-shelf offerings fall short.

The ideal candidate will bring a unique combination of business/operations experience, technical expertise in systems architecture and development, a solid understanding of SaaS processes, and a genuine enthusiasm for building systems that foster proactive, scalable, and data-driven business and customer management.

Key Responsibilities

  • Lead cross-functional technical projects, optimize and enhance our current tech stack, collaborating with third-party software vendors, and developing proprietary business solutions as necessary.

About EliseAI

EliseAI is dedicated to transforming critical industries such as housing and healthcare, ensuring that everyone has access to essential services with improved efficiency and reduced costs. Our innovative use of AI technology positions us at the forefront of these sectors, creating a seamless experience for users.

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