About the job
Role: Platform Manager
Location: Toronto, ON
Employment Type: Full-Time
We are seeking an experienced Platform Manager to oversee and manage our document management platform. The ideal candidate will possess a strong background in ITIL Service Management, Major Incident Management, and Product Management. Familiarity with Kofax, FileNet, and CMOD will be advantageous.
Key Responsibilities:
- Platform Patch Management: Coordinate environment patching schedules and manage execution with L3 and L2 teams.
- License Management: Maintain a comprehensive license inventory and ensure timely renewals.
- Currency Governance: Oversee certificates repository and manage renewals effectively.
- Access Management: Ensure proper control and validation of environment access.
- Environment Lifecycle Management: Administer cloud provisioning and support testing environments.
- Platform Availability: Develop rapid restoration plans and manage high-severity incidents.
- Peak Season Readiness: Create and execute strategies for peak operational readiness.

