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Platform Engineer - Forward Deployed Engineering (FDE) in NYC

OpenAINew York City
Hybrid Full-time

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Experience Level

Experience

Qualifications

Qualifications:Strong background in software engineering with experience in machine learning. Demonstrated ability to architect and implement robust software solutions. Exceptional collaboration skills and enthusiasm for working in cross-functional teams. Experience with refactoring and improving existing codebases. Strong analytical and problem-solving skills.

About the job

About Our Team

At OpenAI, our Forward Deployed Engineering (FDE) organization is at the forefront of bridging product development, engineering, research, and market strategies. We collaborate with design partners to transform innovative platform capabilities into real-world applications, shaping software and creating sustainable products based on genuine customer feedback.

The FDE Platform team plays a crucial role in amplifying the impact of our organization on OpenAI’s platforms and products. We work closely with customer-focused FDE pods, providing essential support in architecture, product development, refactoring, and implementation. This position is ideal for collaborative software engineers eager to innovate and build state-of-the-art products alongside like-minded professionals.

About the Role

As a Platform Engineer within the Forward Deployed Engineering team, you will be instrumental in developing new platform capabilities, rooted in actual customer deployments. You will collaborate with customer-focused FDE engineers who are dedicated to delivering impactful customer outcomes, embedding yourself where your contributions can maximize effectiveness. This involves engaging deeply in architecture, product shaping, refactoring, and the creation of reusable frameworks while ensuring the FDE pods maintain their ownership of customer insights and daily execution. You will also work closely with our B2B Platform Team and other long-term stakeholders to establish early alignment on which elements should be generalized, which should remain specific to customers, and what successful handoff looks like.

No travel is required for this role. The position is available in San Francisco or New York City, utilizing a hybrid work model that includes three days in the office each week. We provide relocation assistance, and while travel is generally less than 10%, it may increase for key projects or launches.

In this Role, You Will

  • Provide Direct Support to Customer Pods: Collaborate with customer-focused FDE teams to aid in generalization by actively participating in architecture, product shaping, refactoring, and execution.

  • Transform Customer Insights into Strategic Platform Initiatives: Convert recurring customer signals into clear hypotheses with defined success metrics, project scope, and validation strategies tailored to real-world constraints.

  • Elevate Engineering Standards: Establish organization-wide quality benchmarks through detailed code reviews and mentorship, while developing lightweight developer tools that prioritize good architecture, readability, and correctness.

About OpenAI

OpenAI is a leading organization focused on artificial intelligence and machine learning, driving innovations that impact various industries. Our mission is to ensure that artificial general intelligence (AGI) benefits all of humanity. We emphasize collaboration and creativity, working at the intersection of technology and ethics to develop tools that empower people and organizations globally.

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