About the job
At Compass, we are dedicated to helping individuals discover their ideal place in the world. Established in 2012, we are transforming the real estate landscape with our comprehensive platform that enables residential real estate agents to provide outstanding service to both sellers and buyers.
The CIH Inventory & Leads Program is the essential engine that captures and converts high-intent consumer traffic into successful real estate transactions. By collaborating strategically with partners such as Redfin.com and Rocket Mortgage, this program provides agents with a diversified lead pipeline, featuring high-volume web inquiries and pre-qualified buyers who prioritize financing.
As a Performance Advisor, your role will focus on enhancing agent conversion performance by utilizing data, coaching, and accountability to convert demand into closed transactions. You will engage directly with participating agents and collaborate closely with field leadership to enhance how agents engage, nurture, and convert inbound leads. This is a performance-focused position at the crossroads of agent success, product adoption, and revenue growth, ensuring that agents consistently adhere to best practices and program expectations.
Primary Objective
Drive increased conversion rates and revenue outcomes by refining agent behaviors, tool utilization, and execution throughout the consumer lifecycle.
Core Responsibilities
1. Agent Performance Coaching & Accountability
- Work alongside agents to elevate performance throughout the entire conversion funnel:
- Deliver direct, actionable coaching based on performance metrics.
- Promote consistent application of performance frameworks.
- Ensure agents meet program standards and expectations through lead allocation and disengagement strategies.
2. Performance Management & Optimization
- Track agent performance against key metrics.
- Identify performance gaps and devise targeted improvement strategies.
- Monitor progress and adapt coaching based on results.
- Collaborate with Sales Managers to resolve ongoing underperformance issues.
3. Product & Workflow Adoption
- Encourage the adoption of Compass and partner tools that significantly influence conversion.
- Ensure agents are utilizing tools effectively to provide a premium client experience.
- Link product usage to performance results.
4. Market-Level Insights & Diagnostics
- Provide actionable insights and diagnostics at the market level to drive performance enhancements.

