About the job
About Glia
Glia stands at the forefront of AI-driven customer service solutions, specifically tailored for banks and credit unions. Our innovative platform seamlessly integrates AI with human agents across all digital and voice interactions, utilizing our unique ChannelLess® Architecture. With our commitment to AI for All™, we empower organizations to enhance efficiency and customer experience by automating conversations and optimizing service operations.
Valued at over $1 billion and recognized as a Deloitte Technology Fast 500™ company for five consecutive years, Glia serves more than 700 financial institutions while boasting an impressive industry-leading NPS of 72. Additionally, we are proud to be certified as a Great Place to Work, with 98% employee satisfaction.
The Role
We invite you to join our People Operations team as a People Systems Analyst. In this pivotal role, you will take the lead in providing essential support for system troubleshooting and the daily administration of our core HRIS, HiBob, focusing on our North American team. Collaborating closely with our People Systems Specialist, you will assist in system audits, configurations, and the continuous enhancement of our HR technology stack. Your contributions will extend beyond routine maintenance, as you will actively participate in cross-functional projects to ensure high data integrity that supports informed business decisions across the organization.
What You'll Do
System Support & Maintenance: Deliver daily technical support by managing the HRIS ticket queue and assisting North American users with routine system inquiries and troubleshooting.
Design Support: Collaborate with the People Systems Specialist to audit current system configurations and document requirements for future scalability and improvements.
Workflow Maintenance: Assist in configuring and monitoring Business Processes within HiBob to ensure HR workflows remain both efficient and accurate.
Total Rewards & Project Support: Provide administrative assistance for key People cycles, including annual Compensation Reviews and Performance Management, through data preparation and system audits.
Reporting & Data Requests: Create and update standard reports and dashboards to furnish leadership with precise and timely People data.
System Testing & Quality: Execute end-to-end testing for system updates and biannual HiBob releases to ensure data integrity and compliance prior to go-live.
Documentation: Keep end-user guides and training materials up to date to assist employees in navigating the systems effectively.

