About the job
Multiverse is a leading upskilling platform based in London, focused on helping individuals and organizations adopt AI and technology. Over 1,500 companies partner with Multiverse to create new learning opportunities, and our apprenticeships support people at every career stage. Learners have delivered over $2 billion in ROI for their employers by applying new skills in AI, data, and technology.
In June 2022, Multiverse closed a $220 million Series D round, co-led by StepStone Group, Lightspeed Venture Partners, and General Catalyst. This funding valued the company at $1.7 billion, making Multiverse the UK’s first EdTech unicorn. With over 800 employees and ambitious growth plans, Multiverse is committed to building a future where tech skills drive productivity and opportunity.
Role overview
The People Operations Architect is a senior leader in HR technology and operations. This role blends strategic leadership with deep hands-on expertise in HRIS, especially HiBob. The Architect will own the architecture, configuration, and continuous improvement of Multiverse’s HR technology landscape, ensuring operational excellence throughout the employee lifecycle.
This position requires a strong technical approach. The Architect will configure complex HiBob workflows, deliver process improvements using data, and advise senior stakeholders. The role involves both designing new systems from the ground up and aligning them with Multiverse’s broader goals for employee experience and growth.
As the most technically skilled member of the team, the People Operations Architect will serve as the main escalation point for HR technology issues. As Multiverse scales, this leader will help shape the future of the People Operations function and contribute to team development.
Key responsibilities
Workflow design and process optimization
- Design comprehensive people workflows: Create, document, and refine processes for onboarding, role transitions, performance evaluations, and offboarding. Treat each process as a scalable, automatable system rather than a manual task.

