People Experience Operations Lead

As a Program Manager for the AI Help Experience team at Canva, you will play a vital role in enhancing our user support through innovative AI solutions. You will lead projects that integrate cutting-edge technology to create seamless support experiences for our users, ensuring they receive the assistance they need when they need it.

The Manager, Customer and Employee Experience at Qantas Group focuses on strengthening how customers and employees interact with the company. This position leads projects designed to improve engagement, satisfaction, and loyalty across both groups. Role overview This manager guides efforts to enhance the overall experience for customers and employees. Collaboration with teams from different parts of the business is central to the work, ensuring that new ideas and solutions are put into practice effectively. Key responsibilities Lead initiatives that support higher engagement and satisfaction for customers and employees Work closely with cross-functional teams to implement new solutions Develop strategies that support Qantas Group’s commitment to excellent service and a positive workplace Impact Success in this role directly supports Qantas Group’s mission to deliver outstanding service and foster a thriving workplace culture.

OpenTable connects diners and restaurants through technology, supporting over 60,000 partners worldwide. As part of Booking Holdings, OpenTable brings decades of experience to the hospitality industry, helping restaurants focus on their teams, guests, and business growth. Every team member at OpenTable contributes to a collaborative, hospitality-driven culture. The Melbourne office is part of a global network committed to excellence in workplace experience. Role Overview The Office Manager, Workplace Experience, creates a welcoming and productive in-office environment. This role covers a range of responsibilities: daily office operations, facilities management, event planning, and fostering a sense of connection among employees. Hospitality and attention to detail are central to the position. Contract type: 9-month fixed-term maternity leave cover, with potential to extend to 12 months. Schedule: Part-time, 60% (3 days per week) in the Melbourne office. Required days: Monday, Thursday, and half days on Tuesday and Wednesday. What You Will Do Work closely with the global Workplace network to share knowledge and support best practices. Support regional virtual communities and assist co-located offices as needed. Manage daily office functions, ensuring a clean, organized, and efficient workspace for employees and visitors. Handle vendor relationships, including managing contracts and sourcing new suppliers as needed. Coordinate onsite catering, including snacks and lunches for staff. Oversee office supplies, shipping, and mail distribution. Plan and execute office events, from setup and decoration to breakdown, working with IT for audiovisual needs. Maintain the office calendar and update Wiki pages with relevant information. Identify opportunities to improve the office environment, operational standards, and processes. Work with the Office Lead and Social Committee to manage the office budget for events, supplies, and catering. Collaborate with the Office Lead to prepare and present monthly house meetings.

Join AKQA, a part of WPP, as a Lead Experience Designer, where our Experience Design discipline defines the cutting edge of innovation, creativity, and craftsmanship. In this pivotal role, you will envision the future and help create impactful digital experiences for leading brands that are intuitive, engaging, and emotionally resonant.As a Lead Experience Designer, you will be at the forefront of designing digital experiences that seamlessly blend imagination with technology and cultural insights, resulting in meaningful products and services. Collaborating with a diverse team of strategists, visual designers, UX architects, and researchers, you will influence online platforms, design systems, mobile applications, and new digital experiences. By setting a positive example, you will mentor fellow designers, motivate clients, and deliver groundbreaking work.At AKQA, you will thrive within an innovative and inclusive culture, working alongside some of the most talented professionals in their fields. We offer opportunities for personal and professional growth within a creative and technologically advanced team, emphasizing continuous development. Our hybrid work model promotes flexibility and work-life balance, ensuring you can pursue your career aspirations while maintaining a healthy personal life.

Join MYOB Group Limited as a Senior AI Product Manager and lead the charge in shaping our AI-driven product strategy. You will play a pivotal role in defining the product roadmap, enhancing user experience, and driving innovation within our AI portfolio. Your expertise in product management and passion for artificial intelligence will be crucial as you collaborate with cross-functional teams to deliver cutting-edge solutions that meet customer needs.

Join our innovative team at carsales as a Senior Product Manager specializing in Artificial Intelligence. In this pivotal role, you will lead the development and execution of cutting-edge AI-driven product strategies that enhance user experience and drive business growth. Collaborate with cross-functional teams to identify market opportunities, define product roadmaps, and ensure successful product launches.

Join the 2027 Scyne Graduate Program, a unique opportunity for aspiring professionals to launch their careers in Risk, Programs, and Cybersecurity. As part of our dynamic team, you will gain invaluable experience, work on impactful projects, and receive mentorship from industry experts.This program is designed for recent graduates who are passionate about technology and eager to tackle real-world challenges. You will develop your skills in risk assessment, program management, and cybersecurity strategies while collaborating with cross-functional teams.Don't miss your chance to be part of a forward-thinking organization that values innovation, diversity, and professional growth.

About the 2027 Scyne Graduate Program Scyne Advisory offers a graduate program in Melbourne with a focus on Risk, Programs, and Cyber. This program welcomes recent graduates ready to begin their careers in these fields. What to Expect Work on projects relevant to risk management, program delivery, and cybersecurity Collaborate with experienced professionals across the business Build practical skills and gain industry experience The program aims to provide a strong foundation for graduates interested in shaping their future in risk, programs, or cyber roles.

Pepperstone is seeking a Change Manager to guide the company’s transition toward becoming an AI-Native organization. This role focuses on driving people-centered change and supporting the adoption of AI-enabled workflows throughout all levels of the business. Role overview Working alongside the Transformation Lead, Technology Leaders, People & Culture teams, and other stakeholders, the Change Manager will help turn AI-driven strategies into practical changes in behavior, skills, and mindset. The goal is to embed AI into daily operations, decision-making, and the way outcomes are delivered. What you will do Promote and support the ongoing integration of AI technology across teams and leaders Ensure employees have the knowledge, confidence, and readiness to use AI tools effectively Translate strategic AI initiatives into practical steps and adoption across the business Bridge the gap between planning, execution, and real-world adoption of AI workflows Requirements Extensive experience in change management Strong facilitation skills Solid understanding of project management within complex, global organizations

We are seeking a talented Digital Experience Consultant with a strong background in service design and user experience (UX) to join our esteemed Digital Consultancy team in Australia and New Zealand (ANZ). This pivotal role is dedicated to empowering enterprise clients to realize their business and digital goals through strategic collaboration, actionable roadmap creation, and fostering the adoption of the Squiz Digital Experience Platform (DXP).In this role, you will engage directly with clients, often including heads of digital, IT leaders, or web managers from large organizations. Your primary focus will be to identify their needs, lead workshops that harmonize stakeholder interests, and translate their aspirations into executable strategies. This position requires a unique blend of creative, strategic, and analytical capabilities, coupled with a practical approach to implementing UX and service design methodologies within real-world parameters.This is a remarkable opportunity to influence how clients interact with and leverage the Squiz platform while also playing a key role in the advancement of our consulting services.

About the Role tal is hiring a Customer Experience Specialist in Melbourne. This position serves as the first point of contact for customers, handling inquiries, sharing product information, and resolving issues with care and efficiency. What You'll Do Respond to customer questions and requests Offer clear, accurate information about products Work to resolve customer concerns quickly Support a team focused on customer satisfaction Who This Role Suits This role fits individuals looking to build a career in customer service. Expect hands-on experience and the chance to strengthen communication skills while working with a team that values excellent service.

Accor Hotels in Melbourne seeks a Guest Experience Agent to join the front office team. This role is the first point of contact for guests, setting the tone for a welcoming and memorable stay from the moment they arrive. Key responsibilities Welcome guests upon arrival, assisting with check-in and check-out processes Answer questions and provide details about hotel amenities and local attractions Address guest concerns or issues promptly and with professionalism Collaborate with colleagues to ensure smooth and consistent service What we’re looking for Clear communication and strong interpersonal skills A focus on delivering excellent customer service Problem-solving ability and composure in busy situations Experience in hospitality or customer-facing roles is helpful

Role Overview & ImpactJoin our dynamic team as a Customer Experience Specialist - Accounting, where you'll serve as a vital brand ambassador. Your mission is to deliver exceptional support and expert guidance to small business owners, bookkeepers, and accountants, helping them fully leverage the benefits of Xero. As a trusted business advisor, you will consistently provide high levels of customer satisfaction across all contact channels, skillfully solving problems and demonstrating how Xero adds value to their operations.You will engage in proactive outreach and reactive support, assisting both new and experienced users in maximizing their experience with Xero. This involves clear communication of outcomes, participation in proactive outreach campaigns, and utilizing your resources to offer empathetic and comprehensive solutions. Your resilience, adaptability, and passion for problem-solving will be key in this fast-paced environment.The Team & CollaborationOur Customer Experience team is dedicated to delivering top-notch support, aiming to become trusted advisors to our customers. Collaborating effectively across all departments at Xero, the team focuses on swiftly resolving customer inquiries through various channels.Current Focus AreasGuiding customers through accounting fundamentals while addressing support queries.Adapting to the evolving landscape of our Customer Experience strategy and the products we support.Leveraging tools and technologies, including Generative AI and case management applications like Salesforce, to enhance customer experiences.Striving for and achieving key performance metrics related to productivity, quality, and customer outcomes such as retention and utilization.Work ArrangementsThis position operates on a hybrid work model, requiring three days in the office, with Wednesday as a mandatory in-office day. You will have the flexibility to work from home for the remaining two days. Please note that the initial training period will require full attendance in the office for five days a week.

Join our innovative team at Culture Amp as an AI Engineer - Applied AI. In this role, you will leverage your expertise in artificial intelligence to develop cutting-edge solutions that enhance our products and services. You will collaborate with cross-functional teams to implement AI methodologies and drive our mission of building a better world of work.

About the Graduate Program Ability Action Australia welcomes new graduates to join as Occupational Therapists in the 2027 Graduate Program. This full-time role is based in Melbourne and designed for those starting their career in occupational therapy. What You Will Do Work alongside a multidisciplinary team to deliver care and support for clients Develop clinical skills through hands-on experience and guidance from experienced colleagues Contribute to improving the quality of life for individuals and families in the community What to Expect Structured support and mentoring as you transition from study to practice Opportunities to learn and grow within a collaborative team A focus on delivering practical, client-centered care

Join our dynamic Voice Team as a Customer Experience Specialist at Amber Electric! In this role, you will be the first point of contact for our customers, providing exceptional support and guidance through various communication channels. You will be responsible for ensuring our customers have a seamless experience, addressing their inquiries, and resolving any issues promptly. Your passion for customer service and ability to empathize with customers will play a crucial role in enhancing their journey with Amber Electric.

Join the 2027 Scyne Graduate Program, a unique opportunity designed for passionate individuals eager to drive transformation in businesses across Australia. This program offers an immersive experience where you will collaborate with industry experts, engage in real-world projects, and develop critical skills to lead change. Ideal for recent graduates looking to launch their careers in a dynamic environment.

About the Graduate Speech Pathologist Program MedHealth3 invites recent graduates to join the 2027 Speech Pathologist program in Melbourne. This role focuses on delivering speech therapy to clients with a variety of communication needs. The program is designed to help early-career clinicians build practical skills while making a positive impact on clients’ speech and language development. What You Will Do Provide speech therapy services to clients across different age groups and backgrounds Apply evidence-based approaches to support speech and language progress Work as part of a team dedicated to improving communication outcomes Who Should Apply Graduates in Speech Pathology who are ready to begin their professional journey in 2027 Individuals interested in working with a diverse client base Those who value evidence-based practice and ongoing learning

Join Our 2027 Graduate Accounting Program at BlueRock!We are thrilled to announce that applications for BlueRock’s 2027 Graduate Accounting Program are now open!Aiming to launch your accounting career in an environment that values individual contributions? Look no further! As a wise person once said, "Engage in what you love with those who inspire you, and success will follow." At BlueRock, we are a dynamic team passionate about our work. In response to increasing demand, our Melbourne office is seeking final-year or recently graduated Accounting students to join us as Graduate Accountants starting in 2027!BlueRock is an entrepreneurial, multi-disciplinary firm looking to transform the perception of professional services. Founded by Peter Lalor, we pride ourselves on being a disruptor in the industry, attracting both clients and talented individuals alike.Why Choose BlueRock?Our Accounting team, the original backbone of our company, collaborates closely with business owners, entrepreneurs, and startups to provide innovative tax solutions and advisory services.We emphasize innovation and automation, allowing you to focus on solving real-world problems for our clients instead of merely crunching numbers!If you're ready to embark on a fulfilling career journey with us, we encourage you to apply and help shape the future!Joining BlueRock means unlocking numerous career growth opportunities, gaining client referrals through our seamless services, and engaging in impactful work. We are committed to making a positive impact:B Corp CertifiedCertified Great Place to Work for 2024 & 2025#24 in the Australian Financial Review Top 100 Accounting Firms 2024Our BlueRockers reported in 2025:88% feel they have substantial responsibility87% feel they can be themselves83% find it easy to communicate with managementIf you seek a workplace dedicated to excellence for its employees, clients, and community, you’ll find your home here. Your contributions will be recognized and celebrated. Ready to advance your career in a reputable firm filled with clever, inspiring, and fun-loving BlueRockers? Let’s connect! We’re eager to meet you!