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People and Experience Leader

MulberryLondon, UK
On-site Full-time

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Experience Level

Manager

Qualifications

- Proven experience in a retail management role, preferably within the luxury sector.- Exceptional interpersonal and communication skills.- Strong leadership capabilities with a focus on team development and customer service.- A passion for sustainability and a commitment to corporate social responsibility.

About the job

Founded in 1971, Mulberry is rooted in Somerset, England. Over the past fifty years, we have evolved into a globally recognized British lifestyle brand, celebrated for our exceptional quality and design that embodies the Mulberry Spirit.

Sustainability has been integral to Mulberry's philosophy since our inception. In recognition of our commitment to a purpose-driven approach, we proudly achieved B Corp Certification in 2024.

While we have grown into a global brand, our core values remain unchanged; we are committed to enhancing our positive impact on both people and the planet. Our team embodies honesty, dynamism, and a spirit of community.

If these values resonate with you, we would love for you to join our team.

At Mulberry, we refer to our Assistant Managers as 'People and Experience Leaders' because we seek individuals who are passionate about fostering relationships, dedicated to delivering an extraordinary customer experience, and eager to grow personally and professionally. We encourage you to become an expert in your field and actively contribute to our 'Back to the Mulberry Spirit' strategy.

Key Responsibilities:

Team Development:
- Collaborate with your Store Leader to develop a high-performing team that values diversity and ensures every individual feels respected, included, and valued. Advocate for equity, empathy, and understanding in all interactions.
- Foster dynamic discussions and welcome diverse perspectives to inspire creativity and collaboration.
- Cultivate a culture that embraces constructive feedback; acknowledge achievements, coach effectively, and motivate your team.

Customer Focus:
- Create a warm and enjoyable atmosphere for both customers and team members.
- Commit to providing an engaging and unforgettable customer experience, inspiring your team to do the same.
- Stay culturally attuned; understand how Mulberry integrates into the wider context of life and art around us.

About Mulberry

Mulberry is a distinguished British lifestyle brand, rooted in tradition and renowned for its commitment to quality and design. With a strong emphasis on sustainability and community, we strive to create a positive impact through our practices and products.

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