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People and Experience Leader

MulberryLondon, UK
On-site Full-time

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Experience Level

Manager

Qualifications

We are looking for individuals who possess:Strong leadership skills to develop and motivate a diverse team. A passion for delivering exceptional customer service. A commitment to personal and professional growth. The ability to foster a collaborative and inclusive team culture.

About the job

Founded in 1971 in Somerset, England, Mulberry has established itself as an iconic British lifestyle brand, celebrated globally for its unparalleled quality and design that embodies the Mulberry Spirit.

With sustainability ingrained in our ethos since day one, we are proud to have achieved B Corp Certification in 2024, reflecting our commitment to a purpose-driven approach.

While we have transformed into a global brand, our core values remain intact; we prioritize enhancing our impact on both people and the planet. Our team is characterized by honesty, dynamism, and a strong sense of community.

If you resonate with these values, we invite you to become part of our team.

At Mulberry, our Assistant Managers are known as 'People and Experience Leaders.' This role demands a passion for people, a commitment to delivering exceptional customer experiences, and a willingness to grow both personally and professionally. We encourage you to become an expert in your field and actively contribute to our 'Back to the Mulberry Spirit' strategy.

Key Responsibilities:

Collaborate with the Store Leader to cultivate an exceptional team:
  • Foster a high-performing team where diversity is celebrated and every member feels valued, respected, and included, championing equity, empathy, and understanding in every interaction.
  • Encourage dynamic discussions, welcoming ideas and diverse perspectives to drive creativity and collaboration.
  • Create a culture that embraces honest feedback, recognizing successes, coaching, and providing challenges for growth.

Maintain an unwavering focus on customer satisfaction:
  • Nurture a welcoming and enjoyable atmosphere for customers and team members alike.
  • Commit to delivering engaging and memorable customer experiences in your store, inspiring your team to do the same.
  • Stay culturally attuned to how Mulberry integrates into the broader context of life and art, utilizing this understanding to enhance customer interactions.

About Mulberry

Mulberry is a distinguished British lifestyle brand with over 50 years of heritage, known for its superior craftsmanship and design excellence. Committed to sustainability and community values, we strive to make a positive impact on the world.

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