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Payments Risk Specialist

WhopBrooklyn, NY
On-site Full-time $70K/yr - $100K/yr

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Experience Level

Experience

Qualifications

Key Requirements: 2–5 years of experience in payments risk, fraud operations, or transaction monitoring. A strong analytical mindset with the ability to interpret behavioral and financial signals. Ability to make principled risk decisions under uncertainty. Proactive 'can-do' attitude with a focus on user experience.

About the job

About The Role

At Whop, we thrive in the dynamic landscape of digital markets. As a pioneer in our Payments Risk division, you will not just be part of a system; you will be instrumental in building it from the ground up. We are seeking a Payments Risk Specialist who will vigilantly monitor, analyze, and enhance transaction and merchant risk frameworks to facilitate our growth.

What You’ll Do

  • Oversee transaction activities and merchant conduct across various payment channels, including card and alternative methods.
  • Investigate fraud patterns, chargeback trends, and misuse tactics, utilizing innovative investigative techniques to reveal the hidden activities of fraudsters.
  • Collaborate with Compliance teams on Know Your Customer (KYC), Know Your Business (KYB), and onboarding risk management protocols.
  • Refine rules and thresholds to optimize approval rates while mitigating losses, understanding that a simple 'no' is not the goal; precision is key.
  • Create dashboards and alerts to highlight emerging risk trends, developing data narratives from scratch.
  • Engage cross-departmentally to avert systemic risks while maintaining growth momentum.

What We’re Looking For

  • 2–5 years of experience in payments risk, fraud operations, or transaction monitoring, with a keen analytical mindset and the ability to interpret behavioral and financial signals.
  • You excel in uncharted environments, capable of making principled risk decisions even amidst uncertainty and incomplete information.
  • A strong analytical mindset with proficiency in interpreting behavioral and financial indicators.
  • You possess a proactive 'can-do' spirit. Instead of waiting for perfect solutions, you devise workarounds, challenge limits, and find effective ways forward.
  • Attention to user experience is paramount; you recognize that effective risk management is not just about minimizing losses but maximizing legitimate revenue.

Bonus Qualifications

  • Experience with digital goods, marketplaces, or content creator platforms.
  • Familiarity with sponsor bank environments or card network monitoring programs.

Your first 90 days will look like this:

  • In your first month, you will thoroughly understand Whop’s payment risk processes.
  • By the second month, you will take charge of daily operations, employing your analytical skills to identify fraud and make informed risk decisions.
  • By the end of your third month, you will...

About Whop

Whop is a forward-thinking company operating in the fast-paced digital landscape. We integrate risk management into our growth strategy, aiming to innovate and excel in all aspects of our operations.

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