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Partnership Manager

Serve RoboticsChicago, ILNew
On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess a strong background in partnership management, with excellent analytical and communication skills. A proven track record in driving revenue growth and operational efficiency in a fast-paced environment is essential.

About the job

Serve Robotics develops sidewalk delivery robots that help ease city congestion and make deliveries more accessible. These robots support local businesses and are already operating in cities such as Los Angeles, Miami, Dallas, Atlanta, and Chicago.

The team combines backgrounds in software, hardware, and design, applying robotics, machine learning, and computer vision to address challenges in urban mobility. Collaboration and respect shape the way work gets done, with a focus on delivering a strong user experience.

Role overview

The Partnership Manager oversees a portfolio of merchant and platform partners. This person is responsible for partner performance, retention, and revenue. The role acts as the main contact for partner relationships, drives operational improvements, and looks for new growth opportunities.

Main responsibilities

  • Manage a portfolio of partners and merchants, focusing on performance, growth, retention, and satisfaction.
  • Act as the primary relationship owner, building and maintaining partnerships at multiple organizational levels.
  • Analyze performance data to drive improvements in order volume, reliability, and satisfaction metrics.
  • Lead issue resolution and manage escalations, including root cause analysis and long-term solutions through cross-functional teamwork.
  • Identify and carry out initiatives to grow revenue and improve operations within assigned accounts.
  • Coordinate projects with Operations, Product, and Support teams to improve processes, tools, and partner experiences.
  • Support partnership strategy and market expansion by testing new approaches and sharing insights from the field.

Location

This position is based in Chicago, IL.

About Serve Robotics

Serve Robotics is at the forefront of transforming how goods are delivered in urban environments through innovative robotics solutions. Our mission is to enhance delivery accessibility while benefiting local businesses and reducing street congestion.

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