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Partner Success Specialist

FoodicsDubai, Dubai, United Arab Emirates
On-site Full-time

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Experience Level

Experience

Qualifications

A Bachelor's degree in Business Administration or a related field (equivalent experience is acceptable). 1-2 years of experience in Partnerships, Account Management, or similar client-facing roles. Experience within SaaS, Marketplace, or Technology industries is a distinct advantage.

About the job

Who Are We
Welcome to Foodics! As a premier restaurant management ecosystem and payment technology provider, we are redefining the dining experience. Established in 2014, our headquarters is in Riyadh, with a presence in five countries including the UAE, Egypt, Jordan, and Kuwait. We proudly serve clients and partners across over 35 countries globally. With our innovative solutions, we have successfully processed over 6 billion orders, solidifying our position as one of the fastest-growing SaaS companies in the MENA region. Our journey has been supported by three rounds of funding, with the latest raising $170 million, marking the largest SaaS funding round in MENA, enhancing our capability to innovate and serve business owners.

The Job in a Nutshell

As a Partner Success Specialist, you will be the crucial link between our organization and our reseller partners. This role goes beyond account management; you will act as a catalyst for growth, uncovering new opportunities, sealing impactful agreements, and ensuring our partners realize their full potential. The ideal candidate will seamlessly blend relationship management skills with a data-driven approach to performance.

What Will You Do

Partnership Development:

  • Identify and engage potential partners that align with our strategic vision.
  • Conduct thorough market analysis to unveil new collaboration opportunities.
  • Craft compelling partnership proposals, pitch presentations, and detailed reports.

Relationship Management:

  • Foster enduring relationships with existing partners.
  • Serve as the main point of contact between Foodics and our partners.
  • Professionally resolve conflicts and manage partner expectations.

Commercial & Contractual:

  • Negotiate pricing, revenue-sharing structures, and contract terms effectively.
  • Collaborate with Legal and Finance teams to streamline agreements and invoicing.
  • Ensure partner adherence to contractual obligations.

Performance & Reporting:

  • Monitor partner performance against quarterly, semi-annual, and annual objectives.
  • Compile and present monthly and quarterly performance reports for partnerships.

Cross-Functional Collaboration:

  • Collaborate with Sales, Marketing, Product, and Operations teams to synchronize partnership efforts.
  • Support the onboarding process and training initiatives for partners.
  • Contribute to campaigns, product launches, and co-marketing strategies.

What Are We Looking For

  • A Bachelor's degree in Business Administration or a related field. (Equivalent experience is also acceptable.)
  • 1-2 years of experience in Partnerships, Account Management, or a similar client-facing role.
  • Prior experience in SaaS, Marketplace, or Technology sectors is a significant advantage.

About Foodics

Foodics is a pioneering restaurant management ecosystem and payment technology provider, founded in 2014 in Riyadh. With operations in five countries including the UAE, Egypt, Jordan, and Kuwait, we serve a diverse clientele across over 35 countries. Our innovative products have processed over 6 billion orders, positioning us as a leader in the MENA region's SaaS industry. With substantial funding backing our mission, including a recent $170 million round, we continue to enhance our capabilities to support business owners effectively.

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