Partner Success Manager

Role Overview Anaplan is seeking a Partner Success Director for the EMEA region, based in London. This leadership role focuses on building and maintaining strong relationships with partners, helping them succeed as they work with Anaplan’s planning platform. What You Will Do Guide partners through integrating and using Anaplan’s platform Support partners in improving their operational capabilities Work closely with collaborators to achieve shared goals Serve as a strategic advisor to ensure partner success What We Look For Experience leading partner relationships in a technology or SaaS environment Strategic thinking and a collaborative approach Strong communication and relationship-building skills Ability to deliver results through teamwork This position is based in London and covers the EMEA region.

Cadmus Technologies Ltd. is searching for a Director of Partner Success to help shape how universities advance assessment practices. This London-based role focuses on building and scaling the Customer Success function, working at the intersection of education and technology. Role overview This is a foundational position designed for someone who can lay the groundwork for a high-impact Customer Success team. Cadmus has an established product and strong demand in the market. The Director of Partner Success will be responsible for developing operational strength, expanding the team, and engaging senior leaders at partner institutions to drive meaningful outcomes. What you will do Collaborate with the Chief Revenue Officer to oversee key institutional relationships for Cadmus. Lead strategic discussions with universities and other partners, often at a senior level. Combine leadership with hands-on account work to understand the needs and dynamics of each partner. Key performance indicators (first year) UK net revenue retention: Achieve strong retention by delivering measurable improvements for students and staff, focusing on renewals and expansions that reflect real impact. Build a high-performing Customer Success team: Recruit and develop a team with both institutional insight and commercial skill, capable of independently managing renewals and expansions. Develop senior stakeholder relationships: Establish direct, trusted connections with key university decision-makers to ensure Cadmus is involved in important institutional decisions. Establish operational infrastructure: Set up respected processes for account health, success planning, and quarterly business reviews, forming the backbone of a valued Customer Success function.

At NICE, we embrace challenges and strive to exceed limits. We are driven by ambition, innovation, and a commitment to success. If you're passionate about making an impact and ready for a rewarding career, we invite you to join us.Role OverviewThe Director of Partner Success - Reseller will lead a dynamic team of Partner Success Managers and Implementation Engineers. This pivotal role focuses on ensuring strategic alignment, delivering exceptional partner experiences, and driving value for our resale partners throughout the region. You will serve as a key link between internal teams and regional leadership, fostering operational excellence within our partner ecosystem.Key ResponsibilitiesLead, mentor, and develop a high-performing team of Partner Success Managers and Engineers.Set team goals and performance metrics that align with organizational objectives.Promote a culture of accountability, collaboration, and continuous improvement.Strategic Partner ManagementOversee and guide major partner relationships within the resale channel.Align partner success plans with business goals to ensure long-term growth and retention.Facilitate support and resources for partners by addressing challenges and removing obstacles.Executive Relationship BuildingStrengthen and maintain senior-level relationships with key resell partners.Provide strategic updates and actionable insights to executives, ensuring clarity and alignment.

Join Harvey as the Head of Customer Success for the EMEA region, where you will lead our efforts in delivering exceptional customer experiences. You will be responsible for developing and implementing customer success strategies that foster long-term relationships with our clients, ensuring they achieve maximum value from our solutions.This role will involve collaboration with cross-functional teams to drive customer engagement and retention, while also identifying opportunities for growth within existing accounts.

About Polygon LabsPolygon Labs is a pioneering global leader in blockchain payments technology, dedicated to crafting and managing infrastructure that facilitates instantaneous, reliable transactions at internet scale. Our mission is to transition all forms of currency to the blockchain ecosystem. We are developing the Polygon Open Money Stack, a comprehensive and integrated suite of services designed to enable seamless monetary transactions worldwide. Our robust infrastructure has already enabled trillions of dollars in on-chain value transfers, supporting millions of daily transactions for some of the world's most prominent banks, fintech companies, enterprises, and consumer applications.Your RoleAs the Head of Partner Success, reporting directly to the Global Head of Business, you will spearhead the Partner Success team at Polygon Labs, nurturing relationships with our most strategic clients within the ecosystem. This vital role is focused on delivering an exceptional client experience from the onboarding phase through to sustained growth, while also establishing the necessary systems, processes, and team structure to enhance enterprise adoption of Polygon Labs' innovative products. If you are passionate about transforming the way leading institutions engage with blockchain infrastructure and driving tangible customer outcomes, this position presents a unique opportunity to shape and lead a high-impact function.Your ResponsibilitiesFoster and maintain robust relationships with senior executives and C-level decision-makers across key strategic accounts.Lead and mentor a dynamic team of account managers, creating scalable processes for onboarding, implementation, and ongoing account management.Design and refine comprehensive post-sales workflows to guarantee a seamless client experience from contract execution to live deployment and beyond.Collaborate cross-functionally with Engineering, Product, Sales, Finance, and Marketing to amplify the customer voice and guide product development.Oversee customer retention, contract renewals, and growth initiatives by identifying upsell and cross-sell opportunities across the Polygon Labs product portfolio.Establish data-driven reporting frameworks to monitor client satisfaction, product adoption, and overall account health.Serve as the primary escalation point for client-related issues, including billing, inquiries, and audit requests.Conduct regular client engagement activities, including monthly check-ins and quarterly business reviews.Contribute to revenue tracking, forecasting, and reporting for internal leadership and external stakeholders.Act as a strategic liaison between clients and the Polygon Labs team to ensure alignment and satisfaction.

DEPT® is a forward-thinking Growth Invention company dedicated to accelerating the success of the world’s most ambitious brands. With over 4,000 specialized professionals, we operate at the nexus of technology and marketing to provide innovative growth services across various sectors, including Brand & Media, Experience, Commerce, CRM, and Technology & Data. Our client roster features industry giants such as Google, Lufthansa, Meta, eBay, and OpenAI. We proudly hold B Corp and Climate Neutral certifications since 2021.JOB PURPOSEThis pivotal role is situated within our Holding team located in London and Manchester. Our diverse team encompasses expertise in Finance, Hospitality, Recruitment, People & Culture, IT Support, and Marketing. We serve as the backbone of the organization, ensuring smooth operations and fostering collaboration across departments. We are the go-to team for inquiries, brainstorming sessions, support, and planning engaging initiatives that everyone appreciates. We are the dependable force that keeps the wheels turning.As the Head of Partner Marketing for EMEA, you will spearhead the strategic development and hands-on execution of co-marketing efforts, demand generation, and partner-focused events across the EMEA region. You will be the catalyst for our collaborative go-to-market strategies with technology and media partners like Adobe, Shopify, and Google, enhancing our joint value propositions, generating leads, and reinforcing DEPT®’s leadership in AI-driven services, cloud migrations, personalization, media innovation, and digital commerce.You’ll work closely with cross-functional teams, including Growth, Alliances, Regional Marketing, and Sales, to craft and implement integrated campaigns, content strategies, demand plays, and events that translate partner collaborations into measurable business outcomes.KEY RESPONSIBILITIESDevelop & Execute Co-Marketing Strategy — Formulate and implement collaborative marketing initiatives with strategic partners. Create campaigns that encompass webinars, case studies, thought leadership pieces, email outreach, and partner marketplace content.Drive Pipeline & Demand Generation — Collaborate with Growth, Partnerships, and Regional Marketing to launch demand campaigns, monitor performance against KPIs, ROI, and pipeline goals. Develop demand strategies aligned with partner incentives, MDF/coop budgets, and regional sales objectives.Lead Events & Experiences — Organize and oversee partner-focused events (executive roundtables, CIO experiences, roadshows, workshops). Manage speaker submissions, session content, booth messaging, and overall event execution.

About AnthropicAt Anthropic, we are dedicated to developing AI systems that are reliable, interpretable, and controllable. Our goal is to ensure that AI is safe and advantageous for our users and for society at large. Our rapidly expanding team comprises passionate researchers, engineers, policy experts, and business leaders collaborating to create beneficial AI systems.About the RoleAs the Partner Marketing Lead for EMEA, you will play a pivotal role in transforming our partner ecosystem into a robust pipeline engine. You will be responsible for designing and implementing co-marketing initiatives with our strategic partners—cloud providers, system integrators, resellers, and ISVs—across the EMEA region. This role offers high autonomy and accountability, ideal for a self-motivated individual who excels in rapid execution and measures success by the quality of the pipeline and the exceptional partner experience.You will be deeply involved in partner relationships, collaborating closely with partner sales, alliance teams, and Anthropic's go-to-market organization to create impactful moments that advance deals and foster genuine investment in Anthropic's success among our partners.ResponsibilitiesPartner Event Strategy & ExecutionManage the EMEA partner campaign calendar from start to finish: joint field events, executive briefings, partner summits, co-branded activities at major industry conferences, and tailored partner roundtables.Craft experiences that are deliberate and commercially driven—every interaction should either facilitate a deal or strengthen a strategic relationship.Act with urgency; identify opportunities, develop briefs, secure necessary resources, and execute—often within weeks rather than quarters.Pipeline Generation & Commercial AccountabilityEstablish clear pipeline targets for each program in collaboration with sales leadership and hold yourself accountable for achieving them.Monitor and report on sourced and influenced pipeline, cost-per-opportunity, and partner engagement metrics—bring data-driven insights, tell compelling stories, and iterate quickly.Collaborate closely with regional field sales and partner sales teams to ensure marketing initiatives align with open opportunities and target whitespace accounts.

AvePoint empowers organizations to collaborate securely by providing innovative solutions for data security, governance, and resilience. Serving over 25,000 customers globally, AvePoint helps optimize and safeguard critical data across popular collaboration platforms like Microsoft, Google, and Salesforce.At AvePoint, we believe that agility, passion, and teamwork enable individuals to excel in their roles, take ownership of their careers, and create a meaningful impact.Role OverviewWe are seeking a dynamic Partner Enablement Manager to enhance and activate our partner ecosystem throughout EMEA. This role entails designing, delivering, and scaling partner enablement programs that facilitate onboarding, activation, certification, and ongoing engagement, ensuring our partners thrive and align with AvePoint's strategic priorities.Key ResponsibilitiesPartner & Field ActivationCollaborate with channel stakeholders to plan and execute partner-focused bootcamps (both virtual and in-person) across EMEA, testing initiatives for future global implementation.Conduct partner activation sessions that support strategic accounts and launch new programs.Facilitate field enablement and activation sessions for Channel Sales teams in conjunction with global Learning & Development.Work alongside the Partner Program team to develop an AI-enabled re-certification workflow and pilot new initiatives.Enablement SupportLead onboarding sessions for partner-facing new hires, serving as a subject matter expert.Partner with Learning & Development to create and deliver training tracks focused on the commercial dimensions of AvePoint's channel business.Collect partner feedback to refine certification tiers and program frameworks.Test new certification initiatives with select partners before broader rollout.Provide train-the-trainer support to regional teams to enhance global enablement.Assist in the development of partner-facing enablement materials for online and regional use.Campaign & Toolkit ActivationDrive the enablement of partner campaigns, including quarterly “Campaign-in-a-Box” toolkits, ensuring localization and effective adoption.Collaborate with Marketing to integrate toolkits into partner platforms and track engagement metrics.Deliver direct partner insights to global marketing and enablement teams.

Role overview The Customer Success Manager for EMEA at hsi-1 acts as the primary point of contact for customers throughout the region. Based in London, this role centers on supporting clients, understanding their goals, and ensuring they gain lasting value from hsi-1’s products and services. Day-to-day work involves direct collaboration with customers to help them achieve successful outcomes. What you will do Develop and sustain strong relationships with clients to enhance their overall experience. Identify ways customers can use hsi-1’s products more effectively and recommend improvements. Collaborate with internal teams to address customer concerns and improve support processes. Lead onboarding and training sessions for new clients. Location This role is based in London, England, United Kingdom.

Our Mission & Values:At Drata, we empower organizations to build and maintain the trust of their users, customers, partners, and prospects. We serve as the proof layer demonstrating that exceptional companies are worthy of the trust they seek to cultivate.Our core principles guide our actions daily. Built on Trust emphasizes the importance of consistency. We Act with Integrity by adhering to ethical standards. Our Customer-Obsessed focus positions those we serve at the heart of our endeavors. With a Competitive Fire, we strive to exceed expectations. Embracing Diversity enriches our perspectives, leading to innovative solutions. Prioritizing Automation First enables us to optimize resources and drive efficiency.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner‑Operator Mentality): Take ownership of your work, continuously improve, and deliver exceptional results.Move at Drata Speed (Precision & Velocity): Make swift decisions, learn quickly, and create immediate impact.Stay Mission-Driven (Customer‑Obsessed): Challenge the status quo, deliver value, and maintain an insatiable hunger for improvement.If you thrive in an environment that empowers you, energizes you, and allows you to collaborate with intelligent, mission-focused individuals, you will find a home here.Why Join The Drata Team?Experiencing the Driver’s Mindset in action is the best way to understand it. We are an award-winning, mission-driven team of 600+ individuals globally, united by a culture that values trust, speed, and continuous growth.See the Speed: Watch our CEO, Adam Markowitz, discuss our remarkable growth journey from $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page to read employee testimonials about our collaborative environment and growth opportunities.Experience the Impact: Discover why we consistently feature on Fortune's Best Workplaces lists.Connect with Us on Social Media: LinkedIn - follow us for updates...

Join our dynamic team at Databricks as a Staff People Partner in the EMEA region. In this pivotal role, you will collaborate closely with various stakeholders to foster a culture of inclusivity and engagement. Your expertise will help shape our people strategy, drive talent development, and enhance organizational effectiveness. You will be a trusted advisor to leaders, supporting them in navigating complex employee relations issues and promoting a positive workplace environment.

Role overview The Client Success Manager for the EMEA region at instanda plays a key role in helping clients get the most from the instanda platform. The position emphasizes building strong working relationships, providing thoughtful guidance, and encouraging clients to make effective use of instanda’s technology. What you will do Support clients across the EMEA region as they use the instanda platform Develop and maintain trusted partnerships with client teams Offer strategic advice to help clients reach their business goals Encourage adoption and effective use of instanda’s solutions Work to ensure client satisfaction and ongoing engagement Location London, England, United Kingdom

Role overview Pylon Labs is looking for a Customer Success Manager (EMEA Lead) to join the team in London. This position focuses on building strong client relationships and guiding the customer experience across the EMEA region. The role combines direct client work with leadership responsibilities for the regional customer success team. What you will do Set direction and priorities for customer success in EMEA, leading the regional team. Engage directly with clients to understand their objectives and help them achieve value from Pylon Labs products and services. Create and update strategic account plans that reflect each client’s needs. Organize and lead regular check-ins with key accounts to track satisfaction and resolve issues. Identify upsell and cross-sell opportunities based on client feedback and usage trends. Build lasting partnerships that encourage retention and business growth. Location This role is based in London, UK, and supports clients throughout the EMEA region.

About PantheonPantheon is a leading WebOps platform that empowers organizations to harness the open web, hosting over 300,000 websites for esteemed clients such as Google, Princeton, Salesloft, and Doctors Without Borders. Each day, thousands of developers and marketers utilize our innovative platform to create, adapt, and scale WordPress and Drupal sites, reaching billions of users worldwide. Our multitenant, container-based architecture allows organizations to manage all their websites seamlessly from a single dashboard. Renowned organizations, including Clorox and the United Nations, achieve outstanding results through accelerated development and real-time publishing with Pantheon’s collaborative workflows.The RoleAs an EMEA Customer Success Manager, you will manage a portfolio of high-value clients, ensuring the delivery of measurable business outcomes throughout the customer lifecycle. You will focus on customer retention, growth, and cross-selling opportunities, while developing and executing strategic account plans. Acting as the primary advocate for your customers, you will align their business and digital objectives with the value offered by Pantheon’s platform.Your role will involve leveraging relationship management skills, data analytics, and operational excellence to guide customers through transitions, optimize platform adoption, and secure long-term success for both the customer and Pantheon.This position is highly collaborative, requiring close coordination with Sales, Marketing, Product, Support, and Services teams to deliver a consistent, high-quality, and outcome-driven experience for our customers.What You'll DoCore ResponsibilitiesOversee comprehensive customer lifecycle management—from onboarding through to renewal and expansion.Manage a portfolio of enterprise accounts, crafting engagement strategies tailored to customer needs, scale, and growth potential.Conduct strategic success planning, stakeholder mapping, and executive business reviews to align and achieve customer objectives.Monitor customer health signals, usage data, and sentiment to proactively identify risks, opportunities, and actionable insights.Implement lifecycle programs and playbooks designed to enhance adoption, value realization, satisfaction, and retention.Maintain precise documentation of activities, insights, and outcomes in CRM and customer success platforms.Growth & Expansion ResponsibilitiesDrive commercial outcomes within your portfolio, identifying, prioritizing, and executing expansion opportunities.Utilize data, product signals, and customer insights to discover upsell or cross-sell opportunities.

Join Harvey as a Mid-Market Customer Success Manager for the EMEA region and be a pivotal part of our dynamic team. In this role, you will be responsible for ensuring the success and satisfaction of our mid-market clients. You'll leverage your expertise to build strong relationships, drive product adoption, and deliver exceptional service.

At Orgvue, we are revolutionizing organizational design and planning through our innovative software platform. Our mission is to empower organizations to transform their workforce by gaining a deep understanding of their operations and the capabilities of their teams. We bridge the gap between strategy and execution, providing clarity and insight for organizations to evolve into high-performing, adaptable entities amidst the complexities of the modern workplace. Trusted by some of the world's most renowned enterprises and consulting firms, Orgvue helps visualize and model present and future organizational states, facilitating quicker and more informed decision-making. Headquartered in the UK, we also have a presence in the US, Canada, Europe, and Australia.About the RoleWe are seeking a dynamic Partner Success Manager to join our team. In this pivotal role, you will work closely with our strategic partners to maximize the value derived from their collaboration with Orgvue. Your ability to cultivate relationships, manage risks, and coordinate cross-functional initiatives will be essential in enabling our partners to effectively utilize Orgvue in their projects, thereby increasing the volume of Orgvue implementations over time.You will engage directly with leaders and super users, guiding them in executing collaborative plans that may include market strategies, custom technical solutions, project delivery, and user enablement activities. As a driving force, you will help partners enhance their internal Orgvue capabilities on critical projects with leading global companies. Additionally, you will act as a key liaison to our Product and Sales teams to propose enhancements that will enhance Orgvue and to expand our market presence through partner channels.When not directly engaging with partners, you’ll collaborate with colleagues on initiatives aimed at building and scaling our service offerings for the partner community.About YouYou are enthusiastic about joining a rapidly expanding international firm.You possess a passion for problem-solving in the Organizational Design and Transformation domain.You aspire to make a meaningful impact on some of the largest and most recognizable organizations.You thrive in fast-paced environments, enjoy tackling complex challenges, and appreciate wearing multiple hats.You enjoy collaborating with a diverse range of stakeholders, both internally and externally.You maintain composure under pressure and are committed to finding solutions, no matter how challenging.

Cadmus supports universities in achieving real teaching and learning results. Institutions that deliver strong outcomes see higher student retention and loyalty, while those that do not risk falling behind. As Cadmus expands in the UK and Europe, assessment is becoming a priority at senior university levels. The Partner Success Manager will help shape how universities use Cadmus and drive meaningful change in teaching and assessment practices. This position is based in London and focuses on supporting institutional partners across the UK and EU. Role overview This role manages a portfolio of university accounts, working directly with Deputy Vice-Chancellors, Pro Vice-Chancellors, learning and teaching teams, and academic staff. The main goal is to achieve measurable improvements in assessment design and delivery, rather than focusing solely on customer satisfaction. Key performance indicators Build and maintain a strong portfolio with high adoption and renewal rates, using clear outcomes to support evidence-based renewal discussions. Identify and address risks early by spotting signs of disengagement or stakeholder changes and resolving issues before they escalate. Grow at least two accounts beyond initial contracts by delivering value that encourages deeper engagement with Cadmus. Influence Cadmus’ product and service direction by sharing partner insights that help shape offerings to better meet institutional needs. Requirements At least 5 years of experience in customer success or account management, ideally within EdTech or SaaS for institutional clients. Strong knowledge of the UK higher education sector, including decision-making processes and key stakeholders. Commercial awareness combined with a commitment to delivering results for customers. Excellent communication skills, comfortable moving between procurement and teaching strategy discussions. What sets you apart Focus on outcomes and address solution gaps directly. Genuine interest in teaching and learning. Build trust and reliability with partners, especially during challenges. Motivated by navigating complex institutional environments.

About DroneDeployDroneDeploy revolutionizes field teams through the integration of robotics and AI. As the sole reality capture platform that merges robotic automation, AI agents, and a cohesive system, DroneDeploy empowers vital industries to function with agility and assurance.From construction and energy to agriculture, the world's foremost companies utilize DroneDeploy to streamline field operations, enhance safety, and accelerate informed decision-making. By fusing aerial drones, 360 and fixed cameras, ground robots, and proprietary AI, we equip stakeholders—ranging from the field to the boardroom—with the advantages of automation and visual intelligence.At DroneDeploy, we thrive in a predominantly remote-first culture that values innovation and impactful work. Recognized as one of the Best Places to Work in the SF Bay Area and hailed as one of America's Great Places to Work, what distinguishes us is the opportunity to tackle real-world challenges using cutting-edge technology alongside dedicated team members. Our mission-driven team is bold and committed to creating something significant, fostering an environment where diverse perspectives inform sound decisions, and personal and professional growth is woven into the experience. Whether through flexible schedules, family-friendly benefits, or our strong history of internal promotions, we invest in our people as much as we do in our products. If you're eager to contribute to something ambitious, genuine, and transformative, you'll find your place at DroneDeploy.About the Role:As a Customer Success Manager, you will play a pivotal role in enabling customers post-sales, fostering adoption within their organizations, and ensuring high retention and account growth. You will leverage your strong relationship-building skills, strategic acumen, product knowledge, technical proficiency, and empathy to drive customer success.In this role, you will partner closely with customers as a trusted advisor, product expert, and advocate, facilitating meaningful product adoption to bolster customer retention and long-term value. Your contributions will be crucial in helping customers fully realize the benefits of DroneDeploy's platform.Candidates should possess a background in customer success within data-driven, automation, or AI-focused SaaS platforms. Familiarity with GIS, photogrammetry, reality-capture tools (drones, 360° cameras), and APIs would be advantageous. Strong coordination skills and the ability to collaborate effectively with customers and internal teams across time zones are essential.

Join DEPT®, a forward-thinking Growth Invention company dedicated to accelerating the growth of the world's most ambitious brands. We operate at the nexus of technology and marketing, mobilizing a talented team of over 4,000 specialists to offer innovative growth solutions across Brand & Media, Experience, Commerce, CRM, and Technology & Data. With a client roster featuring industry giants like Google, Lufthansa, Meta, eBay, and OpenAI, we pride ourselves on being a pioneer in our field. As a certified B Corp and Climate Neutral since 2021, we are committed to making a positive impact.JOB PURPOSEWe are seeking a seasoned holistic strategist to provide expert guidance to our clients across the entire spectrum of creative, media, technology, and business consulting. This pivotal role is integral to our mission of delivering cohesive and strategic solutions that address complex business challenges, moving beyond simply responding to briefs.In this capacity, you will leverage your analytical skills to deeply comprehend business challenges and formulate actionable strategies. You will collaborate with a diverse cross-functional team, effectively leading them to achieve impactful results. While you may not possess in-depth knowledge in every specific area, your role as a connector between strategists and senior domain experts is crucial. You will know precisely what is needed, from whom, and when, excelling in unifying people, ideas, and solutions into a coherent narrative and actionable plan, with the client's business challenge at the forefront.WHAT YOU’LL DOServe as a trusted advisor for our key clients in the EMEA region;Engage in meaningful business discussions with clients, understanding their challenges and connecting them to clear and ambitious solutions;Lead and connect senior experts to effectively address our clients’ strategic business issues;Mentor senior talent, broadening their skills and capabilities through exemplary leadership;Craft compelling strategic narratives that resonate with C-level executives, especially CMOs and CTOs;Oversee key pitches, ensuring our work transcends client expectations.