About the job
Join Our Team as a Part-Time Receptionist!
We are looking for a dedicated and professional Part-Time Receptionist to be the first point of contact for our guests. This role requires 18 hours a week, typically across two days, where you will ensure a seamless check-in and check-out experience while addressing guest inquiries with a warm and welcoming demeanor.
Key Responsibilities:
- Maintain cleanliness and organization in the Front Office and surrounding areas.
- Assist guests with their needs throughout their stay, ensuring a high-quality experience.
- Monitor and manage the log book and shift handover information.
- Stay informed about current room rates, promotions, and operational details.
- Develop a thorough understanding of the Front Office System, room types, and hotel services.
- Handle reservation modifications and changes as necessary.
- Be knowledgeable about the hotel's occupancy, arrivals, and departures.
- Generate “Back Up Reports” for each shift.
- Manage mail, package, and message handling protocols.
- Provide guests with directions and information about hotel facilities.
- Notify the Guest Relations Department about VIP arrivals.
- Facilitate room changes when required, adhering to necessary procedures.
Dress Code: Adhere to hotel grooming standards and maintain a clean and professional appearance at all times.

