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Part-Time Receptionist at KBC Associates Limited | London

On-site Part-time £8.12/hr - £8.12/hr

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Experience Level

Mid to Senior

Qualifications

No specific educational requirements are mentioned, but previous experience in a receptionist or customer service role is preferred. Strong communication skills and a professional demeanor are essential.

About the job

Join Our Team as a Part-Time Receptionist!

We are looking for a dedicated and professional Part-Time Receptionist to be the first point of contact for our guests. This role requires 18 hours a week, typically across two days, where you will ensure a seamless check-in and check-out experience while addressing guest inquiries with a warm and welcoming demeanor.

Key Responsibilities:

  • Maintain cleanliness and organization in the Front Office and surrounding areas.
  • Assist guests with their needs throughout their stay, ensuring a high-quality experience.
  • Monitor and manage the log book and shift handover information.
  • Stay informed about current room rates, promotions, and operational details.
  • Develop a thorough understanding of the Front Office System, room types, and hotel services.
  • Handle reservation modifications and changes as necessary.
  • Be knowledgeable about the hotel's occupancy, arrivals, and departures.
  • Generate “Back Up Reports” for each shift.
  • Manage mail, package, and message handling protocols.
  • Provide guests with directions and information about hotel facilities.
  • Notify the Guest Relations Department about VIP arrivals.
  • Facilitate room changes when required, adhering to necessary procedures.

Dress Code: Adhere to hotel grooming standards and maintain a clean and professional appearance at all times.

About KBC Associates Limited

KBC Associates Limited is committed to providing exceptional hospitality services. We focus on creating a welcoming environment for our guests and ensuring their needs are met with efficiency and professionalism.

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