About the job
Join our dynamic team at UNTUCKit as a Key Holder in the vibrant SouthPark area of Charlotte! We are seeking a passionate and results-driven leader who excels in a fast-paced retail environment. This position is perfect for a motivated individual who can convert foot traffic into sales, enhance the customer experience, and inspire their team to surpass targets.
If you have a passion for clienteling, coaching your team to success, and transforming every customer interaction into a memorable brand experience — we want to hear from you!
Key Responsibilities
Drive Sales and Client Engagement
- Lead by example to achieve and exceed both personal and store sales goals.
- Engage proactively with customers, assess their needs, and provide tailored styling solutions.
- Establish and nurture strong client relationships through effective clienteling and diligent follow-up.
- Identify opportunities to cross-sell and upsell, maximizing each transaction.
- Utilize extensive product knowledge to communicate value effectively and boost conversions.
Lead the Sales Floor
- Motivate and inspire associates to embrace high-performance selling behaviors.
- Foster a dynamic, energetic, and results-oriented sales culture.
- Provide real-time coaching to enhance selling techniques and client interactions.
- Implement UNTUCKit University training and promote daily performance discussions.
Ensure Operational Excellence
- Open and close the store with accountability for performance and standards.
- Maintain an appealing and sales-focused store environment.
- Organize stockroom operations to enhance selling efficiency.
- Monitor KPIs and provide insights based on customer feedback and sales trends.

