Browse Jobs – Page 919

As a Customer Activation Specialist at dopay-8, you will play a pivotal role in guiding customers through the activation process, particularly focusing on small and medium enterprises (SMEs). Your primary objective will be to ensure a seamless onboarding experience by assisting clients with setup, addressing technical inquiries, and enabling them to utilize our services effectively. This position will involve collaboration with various teams including sales, customer success, and support to enhance the activation journey.Key Responsibilities:Onboarding Support: Collaborate with new customers to navigate the activation process, ensuring they are fully prepared to use our services.Technical Assistance: Offer troubleshooting and technical support during the activation phase, resolving product-related challenges.Training & Educational Support: Conduct product demonstrations, tutorials, and training sessions to empower customers to maximize their use of our platform.Issue Resolution: Tackle customer challenges during the activation process and liaise with other departments to ensure quick resolutions.Effective Communication: Establish clear lines of communication with customers throughout the activation process, setting expectations, providing updates, and fostering trust.Documentation: Maintain accurate records of individual customer progress.Feedback Analysis: Gather and assess customer feedback to identify improvement areas in the activation process and make recommendations for enhanced customer experience.Team Coordination: Collaborate closely with sales and customer success managers to facilitate a smooth transition from sales to activation, ensuring long-term success for our clients.Follow-Up & Engagement: Monitor customer engagement, ensuring they are making full use of the service and are satisfied, while providing additional support as needed.Retention Initiatives: Encourage clients to participate in referral programs and develop retention strategies for clients who may be at risk of churn.

About dopay:dopay is an innovative fintech company that is transforming payroll solutions and advancing financial inclusion throughout Egypt. In the past year, we have seen a remarkable growth in our cardholders, now supporting tens of thousands of employees alongside numerous business clients. Our aim is to empower cash-based workers by integrating them into the digital financial ecosystem, thus fostering their financial independence.Role Overview:The Corporate Account Opening Specialist plays a vital role in streamlining the process of opening new accounts for our clients. This position requires ensuring that all necessary documentation is accurately completed and compliant with both company policies and the legal requirements of our partnered bank. Attention to detail and the ability to thrive in a fast-paced environment are essential.Note: A minimum of two (2) years of prior experience in a banking environment, specifically in corporate account openings, is required.Key Responsibilities:Documentation Management: Collect and manage all required documents ensuring accuracy and proper storage. Verify customer identities in compliance with KYC (Know Your Customer) regulations.Compliance and Regulations: Stay informed about regulatory requirements pertaining to account openings and ensure adherence to legal and company guidelines.Data Entry and System Updates: Enter customer information accurately into the system, updating client records as necessary.Problem Resolution: Proactively address and resolve any issues or discrepancies that may arise during the account opening process.Follow-Up: Reach out to customers for any additional documentation or clarifications needed to complete the account setup.Training and Development: Remain updated on policies and industry best practices, and conduct training sessions for new team members.Team Collaboration: Collaborate with our partner bank to finalize account openings for new clients, stay informed on new policies, and assist team members in document collection from customers.

Join Our Creative Team as a Graphic Design Intern!Are you passionate about design and eager to gain hands-on experience in the creative field? As a Graphic Design Intern at PlanetArt, you will collaborate with a talented cross-disciplinary design team to produce visually compelling work for e-commerce marketing, social media, and various other platforms. This role requires a detail-oriented mindset, responsiveness, and the ability to thrive in a collaborative environment. Proficiency in Adobe Creative Suite, understanding of typography, branding, and a keen eye for photography will set you apart.Our internships are full-time, running Monday through Friday, with a commitment of up to 40 hours per week, typically from 8 AM to 5 PM. It’s essential that interns do not have conflicting commitments such as classes or other jobs during these hours. Candidates should have at least one quarter/semester/trimester remaining in their studies after the internship concludes. By applying for this position, you will be considered for the Graphic Design Intern role located in Calabasas, California.Key Responsibilities:Assist in designing engaging materials for direct mail, applications, social media, email marketing, and more.Create clean and visually cohesive designs that align with our brand guidelines.Work collaboratively with merchandising, marketing, and creative teams.Edit and enhance imagery using Adobe Photoshop to ensure consistency and visual appeal across various platforms.Meet tight deadlines while producing high-quality design work.Stay abreast of current design trends and incorporate them into your work.Effectively communicate and collaborate with fellow designers, peers, Art Directors, and Creative Directors.

Join our dynamic team at The Pioneer Team where growth and leadership go hand in hand. At Pioneer, you will collaborate closely with executive teams to tackle intricate challenges and craft innovative strategies that redefine possibilities. Each project, whether making headlines or laying foundational work, builds trust and paves the way for new opportunities. Experience the access, challenges, and growth akin to prominent firms while contributing to a rapidly scaling company driven by our core values.If you seek purpose, momentum, and a crucial role in our journey, you have found the right place.We are on the lookout for a Senior Consultant specializing in strategic sourcing, contracting strategy, and supply chain management, who thrives in complex project landscapes. You will oversee sourcing initiatives throughout the entire lifecycle—from initial capital planning and market analysis to contract execution and vendor performance oversight—while integrating seamlessly with project controls, engineering, and construction delivery processes.As a trusted advisor to utility executives and program leaders, you will design sourcing strategies that lower costs, mitigate risks, and enhance speed-to-market amid unprecedented capital expansion.

About UsAt PlanetArt, we aspire to be the foremost provider of personalized and made-on-demand products globally. We empower consumers with unparalleled tools and content, ensuring an exceptional end-to-end customer experience that results in high-quality, meaningful products and memorable life celebrations.Our portfolio includes the renowned FreePrints and FreePrints Photobooks apps, along with the industry-leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress, and ISeeMe! For more information, visit www.planetart.com.With a dedicated team of over 500 professionals spread across various offices, primarily located in Calabasas, San Diego, Woodridge, Minneapolis, and Pleasanton, we also have team members in two company-owned offices in China, and several across Europe. Job SummaryWe are in search of a detail-oriented and passionate graphic designer with video experience who has a strong understanding of e-commerce. The ideal candidate will have a proven track record of creating captivating advertisements across diverse platforms, particularly on social media sites like Instagram and TikTok. A minimum of 3 years of design experience is required. The successful applicant will present a portfolio showcasing a robust sense of branding, aesthetic skills, innovative concepts, exceptional typography, and the ability to craft compelling ad campaigns. Creativity and a drive to present unique ideas are highly valued. Advanced skills in digital production and retouching are essential for thriving in a deadline-driven environment. Note: Candidates must be local to or willing to relocate to the Calabasas area as this role operates on a hybrid work model (3 days in-office, 2 remote).

dopay is a pioneering fintech startup that is transforming payroll payment solutions. We are on the lookout for a passionate and dedicated Customer Care Executive to join our dynamic team located at the Greek Campus in downtown Cairo. This role offers an exciting opportunity to be part of our mission to integrate cash-based workers in emerging markets into the mainstream financial system.If you are enthusiastic about providing exceptional customer service and want to make a meaningful impact in a fast-growing fintech environment, dopay is the right place for you!About the RoleAs a Customer Care Executive at dopay, you will serve as the primary contact for our cardholders, delivering exemplary customer service while addressing inquiries with empathy, efficiency, and professionalism. Your role will involve guiding cardholders through the dopay platform, facilitating seamless payroll operations, and troubleshooting any issues they may face.We are looking for a customer-centric individual who is solution-oriented and willing to go above and beyond to ensure our customers have a positive experience.Key ResponsibilitiesRespond to customer inquiries promptly and courteously via phone, email, and chat.Assist cardholders with account-related questions, including balance inquiries, card activation, and transaction issues.Collaborate with logistics and onboarding teams to address customer queries related to payment operations and card delivery.Maintain accurate records of customer interactions and transactions.Follow up with customers to ensure issues are fully resolved to their satisfaction.Gather customer feedback and share insights with product and customer success teams for ongoing improvements.Meet individual and team performance metrics, including response and resolution times, and customer satisfaction rates.

About dopayAt dopay, we are on a mission to revolutionize payroll and enhance financial inclusion in emerging markets, with Egypt leading the way. Our innovative digital payroll solutions empower cash-based employees by providing them with secure and easily accessible financial services. Become a part of our vibrant team that is committed to making a meaningful impact in the lives of SMEs and their employees.Role OverviewAs the Customer Success Manager for SMEs, you will play a pivotal role as the primary liaison for our SME corporate clients, ensuring they derive the utmost value from the dopay platform. You will oversee the onboarding process, provide ongoing support, and facilitate account growth for a diverse portfolio of small and medium-sized enterprises, fostering long-lasting relationships that enhance client satisfaction, loyalty, and platform utilization. This role is essential to our goal of assisting businesses in transitioning to secure, digital payroll solutions and enabling employees to access vital financial services.Key ResponsibilitiesClient Onboarding: Lead new SME clients through a seamless onboarding experience, collaborating with Activation Officers and internal teams to set up and train clients on our payroll solution.Account Management: Act as the main point of contact for a portfolio of SME clients, providing ongoing support to ensure effective utilization of dopay’s services. Address inquiries, resolve issues, and proactively identify opportunities for clients to gain additional value from our platform.Customer Retention & Satisfaction: Cultivate strong relationships with SME clients by understanding their unique needs and objectives. Conduct regular check-ins to assess satisfaction, address concerns, and collect feedback to enhance our services.Growth & Upselling: Identify opportunities to expand dopay’s offerings within your client portfolio, including promoting new features and services that deliver added value for SMEs and their employees.Issue Resolution: Collaborate closely with internal teams (Onboarding, Support, Product) to swiftly resolve client issues, ensuring a seamless client experience and proactive communication.Data-Driven Insights: Monitor client usage, satisfaction metrics, and churn risk to derive insights that inform engagement strategies. Provide recommendations to improve our product and enhance the overall customer experience for SMEs.RequirementsExperience: 2-4 years in customer success, account management, or a related role, preferably in the fintech, SaaS, or B2B sectors. Experience with SME clients is advantageous.Communication Skills: Excellent written and verbal communication abilities, with the capacity to connect with a diverse range of SME clients.

Company OverviewAt PlanetArt, we aspire to be the premier provider of personalized and on-demand products globally. Our commitment to delivering exceptional tools, content, and a seamless end-to-end customer experience results in high-quality, meaningful products that celebrate life's most cherished moments. Our portfolio includes renowned brands such as FreePrints, FreePrints Photobooks, Simply to Impress, Personal Creations, CafePress, and ISeeMe!. For more information, visit www.planetart.com.With a diverse team of over 500 professionals across various offices, including Calabasas, San Diego, Woodridge, Minneapolis, and Pleasanton, along with locations in China and Europe, PlanetArt is well-positioned for growth and innovation.Role SummaryWe are looking for a passionate and experienced Head of Product Development, Web to spearhead the strategy, execution, and advancement of our consumer-facing web platforms across multiple brands. This role requires a robust understanding of ecommerce platforms, backend-integrated systems, analytics, and performance at scale.As a product leader, you will be accountable for the complete customer journey, ensuring that the online experience aligns with customer expectations from site discovery through to product fulfillment and delivery. This holistic ownership encompasses acquisition strategies, user experience, platform performance, operational dependencies, and post-purchase engagement.Please note: Candidates should be local to or willing to relocate to the Calabasas area, as we operate on a hybrid work model (3 days onsite, 2 remote).Key ResponsibilitiesDevelop and manage the web product development strategy, translating business objectives into a practical roadmap.Oversee the planning, building, launching, and optimization of large-scale web platforms across various brands.Collaborate closely with web and platform engineering teams to navigate architecture and delivery considerations.Drive strategic product decisions within ecommerce workflows, personalization, content management, performance, and reliability.Ensure seamless integration between frontend experiences, backend services, APIs, and data pipelines.Manage the entire web customer lifecycle, encompassing discovery, checkout, fulfillment communication, and customer feedback.

Join Our Team as a Junior Analyst Intern for Summer 2026!As a Junior Analyst Intern in our dynamic Data Analytics department at PlanetArt, you will be instrumental in driving the success of our marketing campaigns. This internship offers you the opportunity to engage in post-campaign analysis and respond to diverse marketing requests. Your key responsibility will be to scrutinize data to uncover insights that enhance marketing effectiveness. By leveraging your analytical skills to provide actionable recommendations, you will help boost conversion rates and foster deeper customer engagement.This is a full-time internship requiring a commitment of up to 40 hours per week, Monday through Friday, typically from 8 AM to 5 PM. Please note that candidates should not have any scheduling conflicts during work hours, such as classes or other employment. To be eligible, you must have at least one quarter, semester, or trimester remaining in your studies following the conclusion of your internship. By applying, your application will be considered for the Junior Analyst Intern position located in Calabasas, CA.Your Responsibilities Include:Assisting the team in managing a backlog of data analysis requests.Collaborating closely with team members to fulfill analytical and reporting needs.Extracting, cleaning, and analyzing data to derive insights that guide strategic marketing decisions.Developing Tableau reports to analyze data and provide stakeholders with access to campaign results, enhancing reporting capabilities and empowering informed decision-making.

Join our dynamic Onboarding & Accounts Services team as a Data Entry Specialist. We are seeking individuals with exceptional typing speed and accuracy to ensure that all customer and account data is processed efficiently and in adherence to our internal standards and regulatory guidelines. Your role will be essential in maintaining the integrity of our data and supporting our onboarding processes.Key Responsibilities:Rapidly enter and update customer and account information in our systems with precision.Thoroughly review onboarding documents to confirm data accuracy against supporting materials.Facilitate the onboarding process by preparing and verifying beneficiary details.Process account service requests including amendments, updates, and corrections.Collaborate with team members to uphold data quality standards.Identify and report any discrepancies or missing information for further investigation.Ensure confidentiality of all customer and organizational data.

Overview:Join PlanetArt as a Logistics Analyst Intern for Summer 2026, where you will play a crucial role in enhancing our supply chain efficiency. This internship offers a unique opportunity to dive into data collection and analysis in areas such as transportation, inventory management, and warehousing, all while contributing to process improvement initiatives. You will engage in a dynamic environment that encourages collaboration with various teams across the company.Interns are expected to work full-time, Monday through Friday, with a commitment of up to 40 hours per week, typically between 8 AM and 5 PM. Your manager will communicate specific team working hours. Please ensure you have no conflicting commitments such as classes or other jobs during this period. To qualify, applicants must have at least one academic term remaining in their studies after the internship concludes. Your application will be considered for the Logistics Analyst Intern position located at our Woodridge, IL office.Key Responsibilities:Conduct analysis of transportation and order data to uncover cost-saving opportunities and enhance cost and delivery efficiencies.Assist with logistics planning and scheduling for shipments across various regions and vendor locations.Work collaboratively with internal teams and external carriers to ensure the accuracy and timeliness of data concerning costs, services, and deliveries.Help develop and maintain dashboards and reports that track transportation and logistics performance metrics.Engage in continuous improvement projects aimed at optimizing the supply chain.

About dopaydopay is at the forefront of transforming payroll disbursement solutions for businesses, providing a swift, cost-effective, and secure approach to managing corporate accounts and employee payments via Mastercard prepaid cards. Our clientele spans a wide array of sectors, including SMEs, mid-market, and large enterprises, all united by our mission to revolutionize payroll management.Job OverviewWe are on the lookout for a dynamic and results-oriented Enterprise Sales Executive who will be instrumental in driving revenue growth by identifying, developing, and securing new enterprise accounts. This role will focus on establishing and nurturing long-term relationships with large organizations (1000+ employees), effectively positioning dopay’s payroll solutions as the premier choice for their payroll needs.Key Responsibilities:• Prospecting & Lead Generation: Actively identify and pursue new enterprise sales opportunities through targeted prospecting, networking, and strategic outreach.• Sales Pipeline Management: Develop and maintain a comprehensive sales pipeline by qualifying leads, conducting needs assessments, and advancing opportunities through the sales cycle.• Solution Selling: Clearly present dopay’s payroll solutions tailored to the unique requirements of enterprise-level companies, addressing specific business challenges in presentations and proposals.• Client Relationship Management: Foster and maintain strong relationships with C-level executives, finance teams, HR professionals, and key decision-makers to ensure customer satisfaction and long-lasting partnerships.• Collaborative Sales Approach: Partner closely with internal teams, including product development, customer success, and marketing, to meet client needs throughout the sales process.• Negotiation & Closing: Lead complex contract negotiations and successfully close large-scale deals that significantly impact company revenue.• CRM Utilization: Maintain comprehensive records of sales activities, client interactions, and progress within HubSpot CRM for clear communication and sales performance tracking.• Market & Competitor Research: Remain informed about market trends, competitor offerings, and emerging opportunities within the enterprise payroll sector.• Reporting & Forecasting: Provide regular updates on sales performance, forecasts, and pipeline status to the Head of Sales.

Role Overview:Join planetart as a Merchandising Intern for the summer of 2026, where you will engage with a dynamic Merchandising and Design team to enhance the performance of our personalized products platform. This internship will provide you with the opportunity to closely work with seasoned merchandising professionals, evaluate product effectiveness, and create detailed merchandising reports analyzing sales performance. You will also focus on improving customer navigation by working on product filters and tagging, as well as optimizing merchandise placement on our site pages, enhancing overall product discoverability.This full-time internship typically runs Monday through Friday, encompassing up to 40 hours each week from 8 AM to 5 PM. Please ensure your availability aligns with this schedule, as our interns are expected to be free from other commitments like classes or employment during work hours. To qualify, you must have at least one quarter, semester, or trimester of studies remaining after completing this internship. By applying, you will be considered for the Merchandising Intern position based in Woodridge, IL.

About dopay: dopay is an innovative fintech company that is transforming the payroll landscape and enhancing financial inclusion in Egypt. In just a year, we have seen a fourfold increase in our cardholders, proudly serving tens of thousands of employees and numerous business clients. Our mission is to transition cash-based workers into the digital financial ecosystem, enabling them to gain financial independence.Role Overview: The HR Operations Specialist is vital in facilitating diverse human resources functions within our organization. This position entails overseeing daily HR operations, addressing employee inquiries, managing HRIS systems, and ensuring adherence to company policies and procedures. The HR Operations Specialist collaborates with managers, employees, and external vendors to provide effective and efficient HR services.Key Responsibilities:1-HR Administration:- Process employee lifecycle transactions, including onboarding, promotions, transfers, and separations.- Maintain precise employee records and ensure data accuracy in HRIS systems.- Prepare and distribute HR documents, such as employment contracts and verification letters.- Assist with benefits administration, including enrollment, modifications, and inquiries.- Respond to employee inquiries promptly and accurately, escalating issues as necessary.- Manage additions and deletions of medical cards.- Process social insurance forms with the Social Insurance Authority.2. HRIS Management:- Act as a subject matter expert for HRIS systems.- Create reports and analyze HR data to support decision-making and compliance.3. Compliance and Policy Adherence:- Stay informed about HR policies, procedures, and best practices, ensuring consistent application throughout the organization.- Assist with audits and investigations related to HR matters, ensuring all documentation is compliant with legal standards.4. Employee Relations Support:- Offer guidance and support to managers and employees regarding HR policies, procedures, and practices.- Maintain confidentiality and handle sensitive information with professionalism.- Oversee contract renewals and probation processes.- Manage attendance and leave requests.Requirements:- Minimum of 2 years of experience in HR Administration.- Bachelor’s degree required.- Strong problem-solving abilities.- Proficient in data entry.- Familiarity with HRIS software is a plus.- Excellent interpersonal skills and ability to work collaboratively within a team.

Join dopay as an Inside Sales Representative, focusing on telesales to convert leads into loyal clients. Your mission will be to understand client needs, facilitate the signing process, and successfully close deals to contribute to our sales growth.Key Responsibilities: Engage with leads generated by our marketing team to qualify potential clients. Follow up with prospects via phone, email, and messaging to build strong relationships. Guide clients through the signing process, ensuring clarity and understanding at each step. Collect necessary documentation from clients to expedite deal closings. Keep precise records of all interactions and sales processes in our CRM system. Collaborate with marketing and sales teams to enhance lead generation strategies. Meet and exceed monthly sales targets and key performance indicators (KPIs). Requirements: Demonstrated experience in B2B telesales, preferably within the fintech or finance sector. Thorough understanding of sales processes and customer service best practices. Proficient in using CRM software and maintaining accurate records. Exceptional communication and persuasion skills. Able to quickly establish rapport with clients over the phone. Self-motivated, goal-driven, and capable of working independently as well as collaboratively. Strong problem-solving skills and negotiation abilities. Preferred Skills: Familiarity with financial products and payroll processes. Experience in a dynamic sales environment. Adept at analyzing data and market trends to identify new opportunities. Why Join dopay? Growth Potential: Be part of a team within the banking sector, with opportunities for career advancement as dopay expands. Training and Development: Receive the tools, training, and support necessary for your success and career progression. Fast-Paced, Mission-Driven Environment: Contribute to a fintech company dedicated to promoting financial inclusion through innovative digital solutions. Collaborative Culture: Work alongside a passionate and supportive team committed to our mission.

Company OverviewAt PlanetArt, we aspire to be the foremost provider of personalized and made-on-demand products across the globe. Our commitment to delivering unmatched tools, content, and a seamless end-to-end customer journey results in high-quality, meaningful products that celebrate life's cherished moments. Our esteemed brands include the widely used FreePrints and FreePrints Photobooks applications, along with the market-leading SimplytoImpress card and stationery platform, Personal Creations, Cafe Press, and ISeeMe. For more information, please visit www.planetart.com.Our diverse team of over 500 professionals operates from multiple locations, primarily in Calabasas, San Diego, Woodridge, Minneapolis, and Pleasanton, as well as two offices in China and several in Europe.Position SummaryWe are seeking a dynamic Mobile Product Manager to enhance our Mobile R&D department. The ideal candidate will work closely with the Senior Director of Product Development, Mobile, to orchestrate the planning, execution, and monitoring of mobile application development initiatives. This role will also involve analyzing mobile analytics, driving revenue growth, and ensuring the overall success of our applications. As the business owner of our mobile platforms, you will need to demonstrate meticulous attention to detail, superior organizational abilities, and a collaborative spirit in a fast-paced setting.The Mobile Product Manager will be responsible for overseeing the entire customer experience, from initial discovery of our site or app, through product exploration, purchase, fulfillment, and delivery. This includes ensuring that the physical products meet or exceed customer expectations and that delivery timelines are adhered to. A holistic approach is essential, considering aspects such as user acquisition, experience, platform performance, operational efficiency, and post-purchase interactions to provide a seamless, high-quality experience throughout the customer lifecycle.Please note: Candidates must be local to or willing to relocate to the Calabasas area, as our work model combines three days on-site with two days remote.Key ResponsibilitiesPlan and execute mobile application development projects.Define project scope, objectives, and requirements.Collaborate with Project Managers and mobile QA testers in a supportive and innovative environment.Utilize advanced technical analytics skills, including SQL, Google Analytics (GA/GA4), Amplitude, and data visualization tools, to assess website performance, discern user behavior patterns, and provide actionable insights to steer product strategy and feature enhancements.Maintain comprehensive project documentation and communication.

Company VisionAt PlanetArt, we aspire to be the foremost provider of personalized and on-demand products globally. We empower consumers with exceptional tools and content, delivering an unmatched end-to-end customer experience that yields high-quality, meaningful products for life's memorable celebrations.Our portfolio includes renowned brands such as the FreePrints and FreePrints Photobooks apps, the leading SimplytoImpress card and stationery site, along with Personal Creations, Cafe Press, and ISeeMe! To discover more about our brands, visit www.planetart.com.With over 500 dedicated team members across multiple locations, including Calabasas, San Diego, Woodridge, Minneapolis, and Pleasanton, as well as two offices in China and a presence in Europe, we are a vibrant and diverse company.Job OverviewWe are seeking a dynamic Web Product Manager to join our R&D team and support the Director of Product Development in the evolution of our mobile app projects. This role encompasses collaboration with various teams to plan, execute, and monitor projects while driving web analytics and revenue growth. As the business owner of your assigned websites, you will ensure a stellar customer experience from discovery through delivery. Your attention to detail, organizational skills, and collaborative spirit will be key in this fast-paced environment.As a Product Manager, you will oversee the complete customer journey, ensuring that every aspect meets or exceeds customer expectations, from initial site exploration to product fulfillment and delivery timelines. You will need to apply a holistic approach to acquisition, user experience, platform performance, operations, and post-purchase engagement to create a seamless experience throughout the customer lifecycle.Important Note: Candidates must be local or willing to relocate to the Calabasas area, as we operate on a hybrid work model (3 days onsite, 2 remote).

Join Our Team as a Logistics Planner!At dopay-8, we are seeking a highly skilled Logistics Planner to enhance our logistics operations in Cairo. This pivotal role involves meticulous planning and forecasting to ensure the smooth production and distribution of our card products.1. Planning and ForecastingDemand Forecasting: You will be responsible for developing and maintaining accurate demand forecasts for card production, utilizing sales projections, marketing campaigns, and historical data to drive efficiency.Capacity Planning: Assessing and planning necessary capacity for card manufacturing and personalization will be key to meeting projected demands and alleviating bottlenecks.Budget Management: Develop and oversee the logistics budget, tracking actual expenditures against forecasts and identifying cost-saving opportunities through optimization strategies.2. Network Strategy & OptimizationProcess Design: Design and continuously improve end-to-end logistics processes to enhance efficiency from card order placement to last-mile delivery.Distribution Strategy: Evaluate and implement optimal distribution networks, ensuring the most effective use of internal distribution points versus direct shipping methods.Cost & Efficiency Analysis: Conduct regular analyses of logistics metrics to uncover opportunities for efficiency improvements.3. Vendor and Contract ManagementSourcing Support: Collaborate with the procurement team to provide data and requirements for selecting new card manufacturers and courier services.Performance Review: Establish and monitor KPIs for vendors, conducting strategic business reviews to ensure alignment with long-term goals.4. System & Data IntegritySystem Enhancement: Work alongside IT and Operations teams to define requirements for improving our Transportation Management System and inventory tracking modules.Data Reporting: Generate insightful reports and dashboards for executive review to present strategic insights into supply chain performance.

Company OverviewAt PlanetArt, we aim to revolutionize the personalized and on-demand product market, becoming the top global seller in this exciting industry. With our innovative tools and rich content, we deliver an exceptional end-to-end customer experience that transforms ideas into high-quality, meaningful products, celebrating life's special moments.Our portfolio includes renowned brands like FreePrints, FreePrints Photobooks, the acclaimed SimplytoImpress card and stationery site, as well as Personal Creations, CafePress, and ISeeMe! To discover more about our offerings, visit www.planetart.com.With over 500 dedicated professionals across various locations, primarily in Calabasas, CA, San Diego, CA, Woodridge, IL, Minneapolis, MN, and Pleasanton, CA, as well as team members in China and Europe, we are committed to maintaining a diverse and dynamic workplace.Position SummaryWe are looking for a talented Senior Full-Stack Engineer to drive our technology initiatives and lead key engineering projects. In this pivotal role, you will report directly to the VP of Engineering and be instrumental in building, maintaining, and enhancing our LAMP-based web applications while ensuring the stability and performance of our production environment. This position requires taking ownership of end-to-end feature development, diagnosing complex issues, and managing urgent production incidents with professionalism and expertise. You will also be hands-on in AWS, managing infrastructure changes, optimizing deployments, and enhancing overall system reliability. Collaboration with our web development team in China will be essential to ensure alignment on feature development, code quality, and project timelines. This is an exciting opportunity for an experienced engineer who excels in fast-paced settings and enjoys working on both application development and modern cloud operations.Important Note:Applicants must be local to or willing to relocate to the Calabasas area, as we operate on a hybrid work model (3 days onsite, 2 remote).Key Responsibilities:Full-Stack Development: Architect, implement, and maintain features across our LAMP-based web applications, ensuring optimal performance, scalability, and maintainability.Code Debugging and Troubleshooting: Analyze, diagnose, and resolve complex issues in both production and development environments, prioritizing urgent incident response.AWS Infrastructure Management: Deploy, configure, and manage AWS application infrastructure, focusing on scaling, security, and cost-effectiveness.Collaboration with Global Teams: Engage closely with our China-based web development team to synchronize feature development, conduct thorough code reviews, and adhere to release schedules, ensuring cohesive cooperation across international teams.

Key ResponsibilitiesInventory Management:- Oversee and track real-time stock levels for all active, blank, and personalized card types.- Establish and enforce protocols for the secure storage and management of received, printed, and personalized cards, ensuring meticulous tracking logs and chain-of-custody documentation.- Perform regular and thorough reconciliations of physical inventory against system records to guarantee complete accuracy and prevent discrepancies. Card Fulfillment & Distribution:- Efficiently coordinate the scheduling of card personalization, embossing, and encoding processes with third-party vendors, overseeing batch requirements and delivery timelines.- Manage the packaging and shipping processes, ensuring that cards are securely delivered to clients or employees via reliable courier services.- Track card movements to various internal or external Distribution Points (DPs) and promptly manage any operational exceptions.- System Execution & Workflow: Actively engage with CRM and TMS systems to assign and complete fulfillment tasks, log exceptions, update statuses, and maintain data integrity throughout operational workflows.- Proactively troubleshoot and resolve any shipping, personalization, or delivery issues, minimizing impacts on client experience and operational efficiency. Vendor Management:- Oversee and assess the performance (cost, quality, speed) of card manufacturers and fulfillment partners.- Manage third-party couriers and track card movements to and from Distribution Points.- Ensure all vendor processes comply with security and regulatory standards. Compliance:- Maintain comprehensive records for all card movements and deliveries to facilitate audits.- Ensure strict adherence to financial and data security protocols throughout the logistics process.