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Senior Product Engineer at Modash | Tallinn

Modash

Full-time|On-site|Tallinn, Harjumaa, Estonia

At Modash, we believe that the world thrives on the creativity of independent storytellers. We are dedicated to empowering millions of creators to share their unique narratives online.Your role is crucial in helping creators earn a sustainable income.Modash is an innovative platform specializing in creator partnerships, designed to facilitate seamless collaborations between brands and creators across Instagram, TikTok, and YouTube. We are on the lookout for a Senior Product Engineer to enhance our creator discovery and management system. Join our dynamic team of approximately 20 engineers spread across four product teams as we tackle exciting challenges and expand our capabilities.Your Impact as a Senior Engineer at ModashAs a Senior Engineer, you won’t just write code; you will influence the core of our product.Address real-world challenges. Transform customer pain points into straightforward, effective solutions that brands and creators depend on daily.Takes ownership of results. From understanding the problem to designing solutions, developing, launching, and refining them in the live environment, you will take full responsibility.Make informed decisions. Base your choices on clarity rather than bias. Ask detailed questions, challenge norms, and select the best approach for each scenario—whether it’s rapid experimentation or robust engineering for scale.Sustain momentum. Don’t wait for ideal conditions; make informed decisions, involve your team when necessary, and ensure progress continues.Elevate team standards. Provide constructive feedback early and support your colleagues, striving for excellence in reasoning, quality, and decision-making.Our Technology StackWhile familiarity with our stack is advantageous, it is not mandatory. A willingness to learn and prepare for our interview process, which includes a practical coding task in Vue.js and Node.js, is all we require.Our current stack includes:Frontend: Vue.js 3 with PiniaBackend: Node.js with TypeScriptInfrastructure: AWS + Pulumi (Infrastructure as Code)Database: MongoDB, DynamoDBTooling: GitHub, Linear, NotionQualificationsTo excel in this role, you should possess:Extensive experience in developing and operating production systems - you understand the fundamentals of making software operational.A proactive approach to learning - whether it’s front-end, back-end, infrastructure, or new technologies.Strong analytical skills for crafting solutions - you can evaluate problems and respond effectively.

Jul 1, 2025
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companyHospitable logo

Customer Advocate Lead - North America (Remote)

Hospitable

Full-time|$54.3K/yr - $120.6K/yr|Remote|Remote — United States

About Us: At Hospitable, we specialize in crafting innovative software solutions designed specifically for Airbnb hosts, enabling them to manage their rentals effortlessly with an exceptional product and user experience.We thrive on boldness and embrace challenges as a team. Our commitment to diversity drives us to seek candidates with varied backgrounds, experiences, and cultures. We encourage you to explore our Applicant Handbook, where you can gain insights into our company culture, recruitment process, and more: https://hsptb.com/hndbkOur customers trust us to provide rapid solutions to their needs, and their feedback is invaluable to us. You can witness our dedication firsthand by attending one of our public Town Halls: https://hsptb.com/twnhllAs a fully remote and distributed company, we prioritize hiring based on time zones rather than geographic locations.Your Role:As the Customer Advocate Lead, you will be at the forefront of empowering our US support team to deliver outstanding customer experiences.Your primary focus will be on achieving consistent response times. With a solid foundation in place, our passionate team has maintained a commendable average CSAT of 87%. We are searching for someone who can enhance our existing processes and elevate our customer service.Key Responsibilities:Oversee queue distribution in our chat support system, ensuring optimal workload management across the US support team to meet target response times and Service Level Agreements (SLAs). Our goal is to achieve a first response time of less than 5 minutes for live chat and total resolution within 12 hours.Coach and develop team members through regular one-on-one meetings, performance reviews, and real-time feedback.Assist with technical troubleshooting while empowering the team to resolve complex issues that require in-depth product and systems knowledge, as well as managing customer escalations and high-priority cases.Conduct quality checks on support interactions and documentation to ensure high standards are maintained.Train new team members on tools, processes, and product knowledge to ensure they are well-prepared to succeed.Spend 30-40% of your time working directly in the support queue to stay attuned to customer needs and model best practices.Report to our Director of Support and collaborate with other exceptional support leads.

Jan 12, 2026
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Customer Support Advocate (APAC - Remote)

Hospitable

Remote|Remote|Remote — Remote, Oregon, United States

At Hospitable, we create cutting-edge software solutions for Airbnb hosts, enabling them to manage their rentals effortlessly and effectively.We pride ourselves on being bold and adventurous, embracing significant challenges as a team. Our commitment to diversity enriches our workplace, and we actively seek candidates from diverse backgrounds in professional, personal, and cultural experiences. We encourage you to explore our Applicant Handbook to learn more about our culture, recruitment process, and the unique work we do.Our clients appreciate our product and consistently provide valuable feedback, trusting us to address their concerns swiftly. You can view one of our public Town Halls to see our commitment to transparency and engagement.Hospitable is a fully remote and distributed company, hiring based on time zones rather than geographical locations.Your Role:As a Customer Support Advocate, you will empower our hosts by delivering swift and empathetic support, guiding them through our product offerings, and advocating for their needs to enhance the customer experience.Diagnose and resolve complex technical issues for our customers with assistance from the engineering team and our advanced tools.Facilitate customer onboarding and address inquiries throughout the user journey via live chat, email, and Zoom calls.Document and escalate bug reports to the engineering team.Develop educational content (product tours, videos, documentation, FAQs) to keep our customers informed and engaged with our evolving product.Serve as a

Feb 26, 2026
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Core & Connectivity Product Engineer (Laravel - Remote)

Hospitable

Full-time|$102.9K/yr - $152.1K/yr|Remote|Remote — Remote, Oregon, United States

At Hospitable, we are revolutionizing the way Airbnbs manage their rentals through cutting-edge software and an exceptional user experience.We invite you to explore our Applicant Handbook to learn more about our company culture, recruitment process, and mission.We embrace boldness and collective challenges, fostering a community where our customers trust us to address their evolving needs.Join us for an upcoming Townhall on YouTube to get a glimpse of our vibrant community.Hospitable is a fully remote and distributed organization, hiring based on time zones rather than countries.The Product: Core & ConnectivityOur Core platform integrates properties, calendars, messaging, metrics, operations, and guest experiences, while Connectivity enables integrations with major online travel agencies like Agoda, Airbnb, Booking.com, Google Travel, and VRBO. Over 18,000 clients depend on our platform to manage more than $300 million in monthly reservations.We are seeking a Core & Connectivity Product Engineer to join our remote-first, fully-distributed team, ensuring the ongoing stability and advancement of our core platform and OTA connectivity.Your ResponsibilitiesIn this role, you will work intimately with our foundational codebase, enhancing features, maintaining system stability, and improving partner connectivity. Your contributions will significantly impact the operations of thousands of short-term rental clients.Deeply understand current OTA connections to maximize API benefits, enhance resilience, and broaden edge-case coverage.Oversee the implementation and maintenance of integrations with future connectivity partners.Participate in product shaping discussions and drive the delivery of valuable features.

Oct 13, 2025

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