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Outpatient Assistant at Luminis Health | Annapolis, MD

Luminis HealthAnnapolis, MD
On-site Full-time $17K/yr - $26K/yr

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Experience Level

Experience

Qualifications

Educational/Experience Requirements:High school diploma or equivalent. Minimum of three years in a clerical role involving patient and business charge entry and inventory management. Typing speed of 35 wpm and strong numerical skills are required, along with prior computer experience. Experience with data entry and database management, as well as familiarity with medical terminology, is preferred. Flexibility in working hours is necessary. Attention to detail and a focused approach are critical. Prior roles should demonstrate extensive public interaction and innovative problem-solving in customer service situations.

About the job

The Outpatient Assistant at Luminis Health in Annapolis, MD, welcomes patients at the back desk and manages incoming calls. This position plays a key role in the check-in process, making sure all required forms are completed and signed accurately.

Main Responsibilities

  • Answer intake calls, complete encounters in EPIC, and gather detailed substance use history along with insurance details.
  • Schedule appointments quickly and route callers to the right staff when needed.
  • Work closely with clinical staff and take part in staff meetings.
  • Organize and maintain new outpatient records, ensuring all required documents are included.
  • Support the chain of custody for outpatient urine specimens for drug screening, follow established procedures, process payments, and issue receipts for screenings as needed.
  • Register patients in the electronic medical record system and assist Pathways staff with registration questions.
  • Provide administrative support to the Outpatient Department, including managing office tasks like supply inventory, billing, and invoicing.
  • Review and maintain statistical data for reports such as CPI/QI reports.
  • Post daily charges when required.
  • Fill in for the financial counselor and assist at the front desk as needed.

About Luminis Health

Luminis Health is dedicated to providing exceptional healthcare services to our community. With a focus on innovation and patient-centered care, we strive to create an environment where our staff can thrive and make a meaningful impact in the lives of those we serve.

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