About the job
Join a prestigious Tier 1 Investment Bank as a vital member of the OTC Exotics Sales Support team. This role is integral to the Sales and Trading operations, ensuring precise trade capture, enrichment, lifecycle management, and settlement readiness for sophisticated OTC products. The ideal candidate will adeptly address unresolved, time-sensitive issues, swiftly identify root causes, and take charge of coordinating resolutions across various teams, internal functions, and external counterparties.
Key Responsibilities
Act as the primary Sales Support contact for OTC options trades, collaborating closely with Sales, Trading, and key internal stakeholders.
Proactively manage trade and lifecycle issues that are stalled in downstream teams, driving root-cause analysis and resolution.
Serve as the escalation point for settlement issues involving key clients.
Demonstrate expertise in trade enrichment and settlement lifecycle to support the front office effectively.
Engage confidently with senior stakeholders for escalations when necessary.
Provide comprehensive support for OTC Vanilla and Exotic Options.
Capture and integrate trade allocations from diverse sources into the firm's risk and trade processing systems.
Ensure complete enrichment of trades to facilitate downstream processing, confirmations, and settlements.
Coordinate with Onboarding, COO, BURM, Sales, and Operations teams to ensure new clients and accounts are established and approved for execution.
Act as a central accountability point to ensure resolution timelines are met and issues are addressed promptly.
Manage workflows, coordinating approvals and consents across necessary control groups prior to execution.
Support a variety of OTC lifecycle events, ensuring accuracy and control throughout the processes.
Oversee Markit Wire matching, confirmations, and trade flow issues related to supported products.
Communicate with counterparties and internal teams to guarantee timely resolution and reduced risk exposure.
Utilize strong relationships with clients and internal teams to resolve settlement discrepancies efficiently and professionally.
Collaborate with Operations and Middle Office teams to minimize recurring issues and enhance processes.

