Qualifications
We seek an individual who is passionate about product management and has a knack for optimization. Ideal candidates should possess:Proven experience in product management or a related field. Strong analytical skills and a data-driven approach to decision-making. Excellent communication and interpersonal abilities. Experience with machine learning or AI technologies is a plus. Ability to work collaboratively in a fast-paced environment.
About the job
About PayJoy
At PayJoy, we are driven by a mission to empower underserved communities in emerging markets to attain financial stability and success. Our innovative secured credit technology serves as a gateway for new customers to access the credit system. Through our point-of-sale financing and credit card solutions, we enhance our customers' quality of life, allowing them to embrace opportunities as micro-entrepreneurs while also providing a safety net in challenging times. By leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers by 2025, achieving robust profitability and sustainable growth.
Role Overview
As the Optimization Project Manager, you will be pivotal in shaping the strategic vision, roadmap, and performance of our self-service tools, such as Chatbots and IVR systems. This role transcends a purely technical focus; it emphasizes understanding user needs, articulating the product strategy, and ensuring that our automated support solutions offer an exceptional experience for both customers and clerks. You will oversee the complete product lifecycle, translating business requirements into impactful automated features that enhance efficiency and customer satisfaction.