company

Optical Assistant

CubittsLondon, England, United Kingdom
On-site Full-time

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Experience Level

Experience

Qualifications

Who you are:A customer-focused individual who takes pride in delivering exceptional service. A genuine passion for spectacles, aligned with our brand values and eager to contribute to our mission. A proactive self-starter with a positive mindset and initiative. An excellent communicator with strong written and verbal skills. Highly organized, with a keen eye for detail and aesthetic presentation. Experience in a retail customer-facing role is a plus.

About the job

With 40 million spectacle wearers in the UK, the optical industry is ripe for innovation. At Cubitts, we are determined to reshape this landscape by creating the world's most customer-centric spectacles brand. Proudly recognized as a Living Wage Employer and B Corp Certified, we are committed to fostering an equitable and diverse workforce, promoting an inclusive culture with ample opportunities for all.

To propel our mission forward, we are seeking a passionate and people-oriented Optical Assistant. You will be a central figure in enhancing the customer experience, warmly welcoming visitors to our store, guiding them through frame and lens selections, and embodying our brand values. Merging technical knowledge with genuine warmth, you will craft memorable experiences for each customer while ensuring smooth and collaborative store operations.

Your key responsibilities:

  • Provide outstanding service throughout the customer journey, adhering to our customer experience standards.
  • Share the Cubitts brand narrative, mission, and values to enrich customer interactions.
  • Assist customers in selecting frames and lenses, offering personalized product expertise.
  • Accurately dispense both prescription and non-prescription lenses.
  • Conduct frame adjustments and basic repairs for an optimal fit.
  • Introduce every customer to our Made to Measure service, highlighting its craftsmanship and purpose.
  • Uphold a clean and organized store environment, ensuring displays are appealing and well-maintained.
  • Adhere to GDPR and patient confidentiality guidelines, maintaining professionalism and trust.
  • Collaborate effectively with team members and other departments to foster a supportive work environment.

About Cubitts

At Cubitts, we are revolutionizing the optical industry by prioritizing customer experience and product quality. Our commitment to social responsibility as a Living Wage Employer and B Corp Certified company demonstrates our dedication to creating a positive impact through our work and our people.

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