About the job
With 40 million spectacle wearers in the UK, the optical industry is ripe for innovation. At Cubitts, we are determined to reshape this landscape by creating the world's most customer-centric spectacles brand. Proudly recognized as a Living Wage Employer and B Corp Certified, we are committed to fostering an equitable and diverse workforce, promoting an inclusive culture with ample opportunities for all.
To propel our mission forward, we are seeking a passionate and people-oriented Optical Assistant. You will be a central figure in enhancing the customer experience, warmly welcoming visitors to our store, guiding them through frame and lens selections, and embodying our brand values. Merging technical knowledge with genuine warmth, you will craft memorable experiences for each customer while ensuring smooth and collaborative store operations.
Your key responsibilities:
- Provide outstanding service throughout the customer journey, adhering to our customer experience standards.
- Share the Cubitts brand narrative, mission, and values to enrich customer interactions.
- Assist customers in selecting frames and lenses, offering personalized product expertise.
- Accurately dispense both prescription and non-prescription lenses.
- Conduct frame adjustments and basic repairs for an optimal fit.
- Introduce every customer to our Made to Measure service, highlighting its craftsmanship and purpose.
- Uphold a clean and organized store environment, ensuring displays are appealing and well-maintained.
- Adhere to GDPR and patient confidentiality guidelines, maintaining professionalism and trust.
- Collaborate effectively with team members and other departments to foster a supportive work environment.

