Operations Team Lead

Join Semperis, where our mission is to be a force for good by creating a supportive and empowering workplace. We believe that a nurturing environment fosters innovation and excellence. Our commitment to our employees has earned us recognition as one of America's Fastest-Growing Cybersecurity Companies by Inc. 5000, and we are proud to be a designated DUNS 100 Top Startup to Work For and a multi-year Inc. Best Workplace awardee.Position OverviewWe are actively seeking an Engineering Team Lead to spearhead the establishment and development of a new engineering team focused on enhancing and scaling our SaaS-based recovery products. This is a foundational role within an established product group. You will be instrumental in forming and leading a new team, taking full ownership of its charter from day one, and overseeing the processes of recruitment, onboarding, and team setup.Key ResponsibilitiesIn your capacity as the Engineering Team Lead, you will:Direct the technical strategy and implementation of our SaaS recovery solutions within your team.Begin as a hands-on leader, making significant individual contributions while transitioning to lead a growing team.Work collaboratively with product managers, architects, security experts, and existing engineering teams to shape and realize the product vision.Provide technical leadership and mentorship, including system design, code reviews, and architectural decision-making.Establish and enforce engineering processes and best practices for the new team, including coding standards, CI/CD, testing, and observability.Monitor the team’s development process and ensure accountability for product delivery, quality, and timelines.Set high-quality benchmarks, choosing technical solutions that cater to current needs while being scalable for future demands.Play a key role in the design and implementation of new components and services.Foster the growth and development of team members through daily mentorship, constructive feedback, and guidance for long-term career advancement.Collaborate with recruitment to source, interview, and onboard new engineers for your team.

Join Semperis as a Human Resources Business Partner! We are dedicated to being a Force for Good, starting with creating an exceptional workplace. Our employees are valued, supported, and empowered to perform at their best. With a focus on purpose, growth, and balance, Semperis has earned accolades such as being one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000 and a multi-year Inc. Best Workplace awardee.Position Overview: This is a Hybrid role based in Toronto or Dallas, Texas, requiring up to 3 days in the office each week. We are in search of an innovative and experienced HR Business Partner to become a vital member of our People team.Key Responsibilities:Collaborate with People Teams to design and implement programs that attract, retain, and promote a diverse workforce.Establish yourself as a trusted partner for your client groups, focusing on revenue-generating teams (Sales, Operations, Marketing).Work alongside executive leadership to achieve People objectives.Address HR matters with compliance in mind and assist in managing global employee relations.Build strong relationships across the organization and the People Team.Lead initiatives such as Career Path development and Succession Planning, with opportunities to create new programs.

Semperis seeks a Product Support Engineer to join the Technical Delivery team in Toronto. This hybrid role requires working onsite 2-3 days per week and centers on supporting Semperis security and identity products. The company has received recognition from Inc. 5000 and DUNS 100 for growth and workplace culture. Location and Hybrid Work Toronto, Canada (primary focus) Phoenix, AZ Hoboken, NJ Dallas, TX Ottawa, Canada This position follows a hybrid schedule: expect to be in the local office 2-3 days each week. What You Will Do Troubleshoot and resolve technical and operational issues to help maintain strong customer satisfaction. Develop in-depth knowledge of one or two assigned Semperis products. Monitor and manage the Support Queue, meeting all service level agreements. Apply expertise in Active Directory Management, such as user and group management, schema, LDAP, Group Policies, SysVol, and Enterprise Administration. Work with cloud platforms like Azure, AWS, or Google Cloud. Document support cases using a CRM system such as Salesforce. Create and update Knowledge Base articles for both internal teams and customers. Analyze issues by gathering data and drawing clear conclusions. Proactively identify and resolve concerns for customers and internal stakeholders. Develop solutions and handle conflicts with professionalism. Impact Customer support insights will directly influence product development by providing feedback to management, Product, and R&D teams.

Role Overview NeoFinancial is hiring a Team Lead for the Eglinton Square Centre location in Toronto. This role centers on managing daily team operations, supporting strong performance, and building a collaborative workplace. The Team Lead guides team members, helping them grow and contribute new ideas. What You Will Do Oversee team activities and workflow on site Coach and support team members to reach their goals Encourage innovation and continuous improvement Promote a positive, cooperative work environment Work toward business targets and service standards Who We’re Looking For Experience leading teams, ideally in a customer-focused setting Strong communication and motivational skills Comfort working in a busy, on-site environment Commitment to high-quality service Location This position is based at NeoFinancial’s Eglinton Square Centre location in Toronto, ON.

Metergy Solutions Inc. combines the energy of a startup with the foundation of a company built over 45 years. As a technology provider, Metergy focuses on helping clients reduce carbon emissions and achieve their decarbonization targets. With a strong presence across North America, Metergy supplies, installs, and remotely reads meters for electricity, water, gas, and thermal energy in multi-residential and commercial properties. The company also manages billing and collections for utility costs and administrative fees. Its Submetering as a Service (SaaS) model supports ongoing revenue and has contributed to significant reductions in energy use, up to 40% in some cases. This track record has enabled Metergy to issue green bonds and secure green financing. Metergy leads the submetering market in both New York and Canada, and is among the largest providers in North America. The team manages over 900,000 contracted meters and generates more than 4 million utility bills annually. With over 500 employees, Metergy is part of Brookfield Infrastructure Partners, which brings access to capital and global infrastructure expertise. Mission and Culture The company is committed to providing accurate, reliable utility consumption data for building owners and residents. Deep expertise in turnkey submetering and billing supports this mission. Metergy invests in its people, aiming to create a workplace where each person feels motivated and empowered to make a difference. Recognition as a Great Place to Work for two consecutive years highlights a culture of respect, inclusion, and high standards. The team values commitment and care, inviting those who want to contribute meaningfully.

Role Overview Semperis is hiring a Product Manager in Toronto. This role shapes the direction and release of new products. The Product Manager works closely with teams across the company to define product goals, collect requirements, and manage each stage of the product lifecycle from early concept through launch.

We are seeking an experienced Team Lead .NET Architect to join our dynamic team in Toronto. As a key player in our organization, you will lead software development projects while collaborating with a talented group of professionals. This role is perfect for someone who thrives in a fast-paced environment and is eager to make a significant impact.As a part of our commitment to employee satisfaction, we provide our team members with a comprehensive benefits package that includes:Employer-paid health benefitsThree weeks of vacation to startAbility to bank billable overtime for time in lieuFully sponsored Microsoft certificationsAnnual individual training budgetAccess to a games room and social events

Semperis has earned recognition from Inc. 5000, DUNS 100, and multiple Inc. Best Workplace awards. The company emphasizes purpose, growth, and a healthy work-life balance, aiming to create a workplace where people feel valued and empowered. Role overview The Services Engagement Manager oversees all phases of Professional Services projects at Semperis. This position manages engagement logistics, clarifies requirements for both clients and consultants, and ensures that project goals, objectives, and scope are clearly understood by everyone involved. What you will do Risk management: Identify, assess, and address project risks, developing contingency plans when necessary. Budget management: Prepare project hour and cost estimates, monitor budgets, and collaborate with Finance to support accurate revenue forecasting. Task assignment: Assign responsibilities to team members and set clear expectations for each role. Project planning and monitoring: Track progress, identify issues early, and take corrective actions to keep delivery on schedule and within budget. Quality assurance: Ensure all deliverables meet quality standards and that every task is completed as required. Communication: Maintain strong engagement with clients, team members, and stakeholders to align project goals with business objectives and manage expectations. PSA management: Use the Semperis PSA toolset to build and manage projects, and contribute to improving workflows, financial forecasting, and reporting methods. Location This role is based in Toronto.

Semperis is recognized for a culture built on respect and empowerment, with accolades from Inc. 5000 as one of America’s fastest-growing cybersecurity firms and several Inc. Best Workplace awards. Role overview The Technical Product Marketing Manager plays a key role in shaping how Semperis’ identity resilience platform is communicated to both technical and business audiences. This role centers on translating the platform’s technical capabilities into clear, persuasive messaging that helps sales and partner teams articulate business value. What you will do Write technical content such as whitepapers, case studies, blog posts, and educational materials to support sales and partner enablement. Collaborate with technical experts to develop competitive positioning documents that highlight Semperis’ differentiators. Create marketing collateral, including data sheets, solution briefs, playbooks, and presentations, to help sales and partners communicate the value of Semperis solutions. Produce sales training materials, including videos and presentations, for internal teams and partners. Develop product-specific enablement resources to help partners and sellers position Semperis offerings effectively. Work closely with marketing, product, and partner teams on product launches and broader marketing strategies. Support partner and field teams with content and guidance for campaigns and event marketing. Location This position is based in Toronto.

Role overview jerry.ai seeks an Engineering Team Lead to manage backend development for the Core Product Engine in Toronto, Ontario. This position centers on guiding a team of engineers through every stage of the software development process. The Team Lead will take ownership of delivering backend solutions that are both reliable and scalable, while also helping to shape the technology stack and product direction. What you will do Mentor and support a group of backend engineers Lead the design, development, and deployment of scalable backend systems Oversee the full software development lifecycle, from planning through release Work closely with product and engineering leaders to define technical direction Uphold strong standards for code quality and system reliability Requirements Previous experience leading engineering teams Solid background in backend development Proven ability to deliver high-quality, scalable solutions Interest in shaping technology choices and product strategy

Join Egis Group as a Municipal Team Lead in Toronto, where you will spearhead municipal projects and initiatives. In this pivotal role, you will lead a dedicated team, fostering collaboration and driving excellence in project execution.

Pariveda Solutions, Inc. is a distinguished professional services firm based in North America, wholly owned by its employees. We specialize in delivering strategic and technological solutions across various industries. As a mission-driven entity and a Certified B Corporation, we empower our clients to envision and achieve their goals, whether that involves meeting quarterly targets or steering through future uncertainties. From innovative concepts to tangible outcomes, we enhance our clients' capabilities to foster both personal and financial growth. Discover more about our mission, culture, recruitment process, and interview preparation.If you seek a dynamic environment where you can learn, grow, and make a significant impact, we encourage you to explore opportunities with our Toronto team. We are in search of Lead Software Engineers to architect, develop, and deploy enterprise-level applications. This role offers a chance to deepen your understanding of the full software development lifecycle, engage directly with clients, and mentor junior team members.At Pariveda, we are not your typical professional services firm. Our emphasis on people is crucial to our success, and our mission is to cultivate your growth to reach your highest potential. We value individuals not by hours logged but by personal development. We live by our values by supporting the whole person, maintaining transparency, and nurturing curiosity. To learn more about our cultural values, please review our Findamentals, which outline our behavioral standards.You Can Expect To:As a Lead Software Engineer, you will craft custom solutions utilizing a diverse array of technologies. Collaborating in small, agile teams, you will partner with clients to address genuine business challenges in a people-centric manner.Advance your career with personalized mentorship and a clearly defined career trajectory, with eligibility for promotion every 12 months.Lead small teams at Pariveda and assist peers in their professional development.Identify and resolve complex issues for Fortune 500 clients across various sectors.

About FigFig is an innovative Fintech start-up reshaping the lending landscape in Canada. Honored as the Consumer Lender of the Year in 2024, Fig is committed to streamlining the borrowing experience, making it more efficient and accessible for all Canadians.Backed by Fairstone Bank and the Ontario Teachers Pension Plan, Fig uniquely combines extensive lending expertise with the nimbleness of a start-up. This powerful mix enables us to meet the diverse credit needs of Canadians from various financial backgrounds effectively.The RoleWe are excited to announce a pivotal opportunity for a Team Lead, Customer Experience to enhance and drive the performance of our Customer Experience (CX) at Fig. In this strategic role, you will bridge the gap between frontline support and operational excellence, ensuring we provide high-quality, efficient, and scalable customer experiences.You will help shape a modern, AI-driven customer experience in lending, collaborating across both human and automated support channels. This high-visibility position will have a direct impact on our products, operations, and customer outcomes.As a key leader, you will manage escalations, support your team's performance, and contribute to optimizing workflows, tools, and the entire customer journey. Your expertise will be crucial in driving consistency, quality, and continuous improvement in all customer interactions, particularly in leveraging AI-driven tools for scalable support.

Join a Cutting-Edge Global SaaS Company | $28M Series B Funding Personalized Coaching for Professional Growth Toronto, Ontario – Hybrid (4 Days In-Office) Enjoy Uncapped Sales Bonuses Lead and Inspire a High-Performing Inbound SDR TeamAbout CloudTalkEmpowered by a recent January 2024 $28 million Series B investment from leading investors including KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk revolutionizes business communications with its AI-driven platform, serving over 4,000 sales and support teams. Our mission is to enhance customer experiences, turning them into a key competitive advantage for revenue growth.We cater to businesses of all sizes, from dynamic scale-ups like Deel and TIER to established giants like Nokia, Glovo, and Rakuten. With CloudTalk, companies can manage calls and messages seamlessly, allowing for impactful conversations.We aim to establish a unified communication ecosystem for sales and customer service teams, enabling professionals to engage in more productive and meaningful dialogues.The OpportunityAs CloudTalk expands strategically in Tier 1 markets, we are building a high-impact Inbound SDR team in Toronto. In the role of SDR Team Lead, you will oversee the daily performance of our inbound SDR team, guiding representatives, setting qualification standards, and collaborating closely with Account Executives for seamless pipeline transitions.This position is a player-coach role, where you will maintain a reduced individual SQO quota while managing team responsibilities, keeping you engaged in the processes you lead. As our Toronto team grows, this role presents a clear pathway to a full Sales Management position.What Awaits You: Be part of one of Europe’s fastest-growing SaaS companies Market leading AI products in a rapidly expanding sector Join a top-notch Business Development Organization with a team consistently achieving over 100% of targets Collaborate with a global team of talented professionals across Europe, the US, and Asia, both in-person and remotely. Explore our Life at CloudTalk on Instagram Experience our journey towards reaching $100M ARRYour Responsibilities:Lead, mentor, and develop a team of up to 10 inbound SDRs in Toronto, driving both individual and team SQO successMaintain personal SQO quotas while adhering to high qualification standardsConduct regular 1:1s, call evaluations, and pipeline reviews...

Role Overview Ubisoft Entertainment S.A. is hiring an AI Programming Team Lead for the Toronto studio. This role centers on leading projects in artificial intelligence within game development. The team lead will oversee a group of skilled programmers, encourage teamwork, and help shape the integration of AI features into Ubisoft's games.

Join Turnertownsend as a Lead Estimator, where you will play a pivotal role in shaping our projects in the energy and natural resources sectors. We are looking for an experienced professional to lead estimating efforts, ensuring accuracy and efficiency in project cost assessments.

Arc'teryx Equipment Inc. seeks a Lead for its Toronto, ON location. This role holds a key position in shaping product development and supporting new ideas within the team. The Lead provides guidance, sets direction, and helps deliver projects that reflect Arc'teryx's focus on high-performance outdoor gear. Key responsibilities Guide and support a team working on product development initiatives Promote collaboration and maintain high standards in daily work Advance projects to ensure they align with Arc'teryx's vision What to expect at Arc'teryx Arc'teryx Equipment Inc. designs and makes outdoor apparel and gear recognized for technical performance and innovation. The company values quality, expertise, and a shared enthusiasm for the outdoors.

Role overview Turner Townsend seeks a Team Lead for its Building Consultancy division in Toronto. This position manages a dedicated group that delivers consultancy services to real estate clients. Key responsibilities Lead and support a team focused on building consultancy projects Oversee project schedules and ensure timely delivery Manage and strengthen client relationships within the real estate sector Guide team performance to maintain high standards of quality Impact This role helps uphold Turner Townsend's reputation for quality work in building consultancy. The Team Lead plays a central part in both project management and team development.

As a Lead Server at Oliver & Bonacini Hospitality, you will play a pivotal role in delivering exceptional dining experiences. Your leadership will guide our front-of-house team in creating a welcoming atmosphere for our guests. You will be responsible for overseeing service standards, training new staff, and ensuring that every guest leaves with a memorable impression.