Operations Support Manager

Dandy is revolutionizing the extensive and outdated dental sector, a market valued at over $200 billion. Supported by top-tier venture capital, we are on a bold mission to simplify and modernize all aspects of dental practices through innovative technology. As we broaden our global footprint, Dandy is developing the ultimate operating system for dental offices worldwide, equipping clinicians and their teams with cutting-edge technology, innovative solutions, and unparalleled support to enhance their practices, empower their staff, and improve patient care.Position OverviewDandy seeks a Clinical Support Trainer & Customer Experience Specialist in Removables to lead clinical adoption and elevate customer satisfaction as a fundamental part of our new market launch team. This hybrid role fuses impactful training with expert clinical support, ensuring dental practices embrace digital workflows confidently while receiving guidance on complex cases.As the localized clinical authority, you will conduct live onboarding sessions, coach clinicians through digital workflows, and troubleshoot technical clinical issues. This role demands high autonomy and impact, influencing customer success, market readiness, and long-term digital integration.The position involves up to 50% travel for in-practice training and support.Your ResponsibilitiesTraining Delivery & Adoption CoachingFacilitate tailored and impactful onboarding sessions (both virtual and in-practice) to boost clinician confidence in scanning and digital workflows.Observe workflows and offer real-time coaching to reinforce best practices and enhance scan quality.Promote early digital adoption by identifying and eliminating clinical and workflow obstacles, helping practices establish robust habits.Adapt global training materials to fit regional workflows, terminology, and regulatory requirements.Establish trust with clinicians and practice teams, guiding them to translate training into consistent and successful digital cases.Clinical Support & Case Quality ExpertiseAct as the senior clinical escalation point for intricate cases, providing clear guidance through chat, phone, video, and email.Resolve clinical, scanning, and technical issues comprehensively, offering solutions that enhance both quality and clinician confidence.Evaluate scan and case quality against established benchmarks, ensuring high standards are met consistently.

Join msxinternational as a Technical and Product Trainer, where you will empower and educate teams on our innovative products and technologies. In this dynamic role, you will develop and deliver training programs that enhance knowledge and skills, ensuring our teams are equipped to excel in their roles.

About Us & Our CultureAre you ready to make a significant impact? At Cabify, we are dedicated to transforming urban environments by enhancing mobility for all city dwellers. Our goal is to connect riders with drivers effortlessly, paving the way for a future where private cars are not a necessity. Join us on this exciting journey!Diversity is the heartbeat of our Product & Engineering teams. We actively seek to recruit talent from various backgrounds, supporting initiatives like Women Tech Dating, Contrata Diferente, and our Internal Diversity Committee. We strive to create an inclusive atmosphere where every contribution is valued. Become a part of Cabify's innovative teams that reflect the diverse talent landscape in the tech industry.Currently, we serve over 20 million users across 8 countries and 90 cities, rapidly adapting our product to lead in various markets while prioritizing sustainability.Discover more about us in our Public Tech Handbook HERE.About the Role:We are in search of a highly qualified and strategic Payments Business Expert to join our Payments Business department. This critical role involves a thorough analysis of our payment ecosystem, utilizing expertise to enhance processing efficiency, manage intricate relationships with payment providers, and strategically drive improvements in our payment structure and performance to maximize business value.

Role overview AbbVie Inc. is hiring a Senior Clinical Trial Manager in Madrid. This role leads the management of clinical trials that support new therapies. The Senior Clinical Trial Manager oversees trial execution and ensures all activities meet regulatory standards. What you will do Direct the day-to-day operations of clinical trials from planning through completion Monitor trial progress to ensure timelines and quality standards are met Work closely with cross-functional teams to support project goals Maintain compliance with all relevant regulatory requirements

Join our dynamic team at MSX International as a Technical Trainer. In this exciting role, you will be responsible for delivering high-quality training programs that enhance the skills and knowledge of our clients. Your expertise will empower professionals to excel in their technical roles.We are looking for a passionate individual who can effectively communicate complex concepts and foster an engaging learning environment. If you are committed to excellence and continuous improvement, we want to hear from you!

We are seeking a dynamic and knowledgeable Technical Trainer to join our team at MSX International. In this role, you will be responsible for delivering high-quality training programs focused on the latest technologies and methodologies. You will work closely with various teams to enhance their technical skills and ensure they remain competitive in a rapidly evolving market.

zooplusse seeks a Senior Marketing Tracking Expert based in Madrid. This role centers on marketing analytics and how data shapes strategy and customer reach. Role overview The Senior Marketing Tracking Expert will work with analytics to guide marketing decisions. By interpreting data, this position helps the team understand what influences customer engagement and supports company growth. Impact Analyze marketing data to identify trends and opportunities Translate analytics into actionable insights for campaigns Support business growth by informing marketing strategies Location This position is based in Madrid.

MSX International is hiring a Financial Products and Services Trainer to join the team in Madrid. This role centers on developing and leading training sessions for employees who work with financial products and services. What you will do Design and deliver training programs tailored to staff in the financial services sector Collaborate with various departments to ensure training content stays up to date and relevant Adjust training materials to meet changing needs within the organization Location This position is based in Madrid.

Join our innovative team at Jobs for Humanity as a Content Expert in Artificial General Intelligence. This role is perfect for individuals passionate about advancing the field of AI and contributing to inclusive technology solutions. You will be responsible for creating high-quality content that educates and engages our audience while reflecting our commitment to diversity and ethical AI practices.

Facilitate commercial training for sales teams in the automotive sector.Develop and enhance training content tailored for various commercial profiles, including sales advisors, sales managers, and customer-focused sales representatives. The training will encompass brand knowledge, processes, systems, and product information.Deliver training materials synchronously and asynchronously through diverse formats: online, in-person, gamification, videos, podcasts, etc.Proven experience in conducting in-person and e-learning training (virtual sessions or streams) is essential.

Ergomed is seeking a Freelance Clinical Project Manager to oversee early phase oncology studies. This role is based in Madrid and centers on managing clinical trials from start to finish. Role overview The position focuses on coordinating all aspects of early phase oncology projects. Mandarin fluency is essential, as communication with Mandarin-speaking stakeholders will be a key part of daily work. What you will do Manage clinical trial activities and timelines for oncology studies in early development phases Serve as the main point of contact for project teams and Mandarin-speaking partners Ensure projects meet regulatory and quality standards Requirements Fluency in Mandarin Experience managing clinical trials, ideally in oncology and early phase research Ability to work independently as a freelancer

IPG Mediabrands is seeking a talented Senior Digital Expert (Search) to join our dynamic digital agency in Madrid. In this role, you will be pivotal in driving performance-oriented search strategies for lead generation clients.Your key responsibilities will include:Developing and implementing robust performance strategies focused on search channels for lead acquisition clients.Activating, managing, and optimizing Search/PMax/Discovery campaigns on Google Ads/Search Ads 360, along with Bing search campaigns, ensuring performance targets are met.Monitoring, reporting, and optimizing active search campaigns.Direct reporting to clients for managed accounts.Creating engaging PowerPoint presentations and follow-up reports.Managing and prioritizing daily client requests.Formulating innovative proposals and continuously improving account performance.Designing and proposing integrated strategies that synergize with other active channels for clients.

Role Overview SGS is hiring an Application Support Specialist for the Madrid office. This role focuses on keeping software applications running smoothly and supporting users when technical issues arise. What You Will Do Diagnose and troubleshoot software application problems Provide technical support to users and resolve issues efficiently Implement solutions that improve the user experience Work with teams across the company to optimize application performance Contribute to ongoing improvements in service delivery Who We’re Looking For Proactive problem-solver with strong attention to detail Genuine interest in technology and application support Comfortable collaborating with colleagues from different departments

At Celonis, we are at the forefront of Process Intelligence technology, recognized globally as a leader among the fastest-growing SaaS companies. Our mission is to harness the power of AI, data, and intelligence to revolutionize business processes, and we're seeking talented individuals like you to help us achieve this vision. Are you ready to make an impact?The Team:Join our dynamic Celonis Support Services team, a vital component of our 3-Level Support model, as a dedicated 2nd Level Technical Support Engineer. Your base will be in Madrid, where you will report directly to the Director of Customer Support.The Role:As a Senior Software Support Engineer, you will be an essential player in diagnosing and resolving intricate technical and product-related challenges across the Celonis Product Suite. You will act as a vital link between our global customers, partners, and our internal Value Engineering & Delivery, Development, and Product Management teams. We are looking for someone who is enthusiastic about becoming a deep technical expert in Celonis infrastructure and software while contributing to a customer-centered SaaS environment.Your Responsibilities:Focus on expert technical analysis, resolution of complex incidents, and driving ongoing improvements in support operations:Deliver 2nd Level technical support for customer inquiries related to Celonis Systems & Products.Act as a Technical Contact for Premier Customers.Take ownership of complex cases by accepting, qualifying, driving, and resolving them in alignment with ITSM processes and KPI standards.Conduct in-depth analysis, diagnosis, and recovery of complex technical issues, frequently collaborating with customers and internal Product and Engineering teams.Engage in Root Cause Analysis (RCA) activities to enhance the team’s support Knowledge Base.Actively contribute to Continual Service Improvement (CSI) initiatives, including Knowledge Centred Service (KCS).Prepare and present Webcasts on selected technical topics for customers and internal support staff.Participate in an on-call schedule to ensure continuous global coverage.

Join our dynamic team as a Network Support Specialist, where you will leverage your French language skills to provide exceptional technical support and solutions for our clients. Your role will involve diagnosing and resolving network issues, ensuring seamless connectivity, and contributing to the overall success of our IT support operations.

The Commercial & Operations Support Graduate Internship at Coface in Madrid provides practical experience in international trade and corporate finance. Interns join a team of experienced professionals and play a part in projects that support operational goals. What you will do Work with colleagues on commercial and operational projects Use analytical skills to address real business problems Build hands-on knowledge of corporate finance and global trade What Coface values This internship values new ideas and welcomes creative approaches to challenges. Interns are encouraged to share their perspectives and contribute to ongoing improvements.

At Celonis, we are pioneering the future of Process Intelligence technology, standing as a global leader and one of the fastest-growing SaaS companies. Our mission is to unleash productivity by integrating AI, data, and intelligence into core business processes. We invite you to be a part of this transformative journey! The Team:Join our dynamic Celonis Support Services team, a vital component of our 3-Level Support model, as an accomplished 2nd Level Technical Support Engineer. You will be based in the vibrant city of Madrid and report directly to the Director of Customer Support.The Role:As a Senior Technical Support Engineer, you will be an integral part of our support structure, specializing in diagnosing and resolving intricate technical and product-related challenges across the Celonis Product Suite. Your role will establish a vital link between our esteemed global customers, partners, and our internal teams in Value Engineering, Delivery, Development, and Product Management. We are seeking an individual passionate about becoming a technical authority on Celonis infrastructure and software, contributing significantly to a SaaS-focused environment centered on delivering customer value.Your Key Responsibilities:Deliver expert 2nd Level technical support for customer inquiries across Celonis Systems & Products.Act as a Technical Liaison for Premier Customers, ensuring their needs are met with precision.Own complex cases, managing them according to ITSM processes and adhering to established KPIs.Conduct analysis, diagnosis, and resolution of sophisticated technical issues, collaborating closely with customers and internal Product and Engineering teams.Engage in Root Cause Analysis (RCA) cycles to enhance the team's support Knowledge Base.Contribute proactively to Continuous Service Improvement (CSI) initiatives, including Knowledge-Centered Service (KCS).Prepare and present Webcasts on selected technical topics for customers and internal teams.Participate in an on-call rotation to ensure continuous global support coverage.

Join our dynamic team at MSX International as an Inside Sales & Support Agent specializing in the Dutch market. In this role, you will be responsible for providing exceptional support to our clients while driving sales initiatives. Your proficiency in Dutch will be crucial in communicating effectively with our customer base.We are looking for a motivated individual who is passionate about sales and customer service. If you thrive in a fast-paced environment and enjoy working collaboratively, we want to hear from you!

Join our dynamic team as a Network Support Specialist where your proficiency in German will be invaluable. You will play a crucial role in ensuring smooth network operations, providing technical support, and resolving issues for our clients. If you are passionate about technology and customer service, this is the perfect opportunity for you to kick-start your career!