Operations Support Executive - Service Desk

PRISM+ is a homegrown electronics brand based in Singapore, recognized for its focus on innovation and making advanced technology widely available. Since 2017, the company has expanded into markets such as Australia, Malaysia, and the Philippines, establishing itself as a direct-to-consumer leader in display technology. As an Operations and Customer Experience Executive, the role centers on supporting the delivery of high-quality products and maintaining a strong customer experience. PRISM+ is known for its monitors and smart TVs, and the team takes pride in its reputation for service and product excellence in Singapore. What you will do Contribute to day-to-day operations to ensure smooth processes and timely delivery of products. Support efforts to provide a positive customer experience, reflecting the brand’s commitment to service. Work with colleagues to help shape and improve how PRISM+ serves its customers. About PRISM+ PRISM+ specializes in monitors and smart TVs, operating as a direct-to-consumer brand. The company values new ideas and supports professional growth, aiming to set a high standard for customer experience in consumer technology.

About Thunes Thunes is revolutionizing global money movement with its state-of-the-art Direct Global Network, enabling real-time payments across over 130 countries and more than 80 currencies. Our platform connects directly with over 7 billion mobile wallets and bank accounts worldwide, utilizing over 350 payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay, and many others. Thunes serves a diverse array of members, from leading gig economy players like Uber and Deliveroo to super-apps such as Grab and WeChat, as well as MTOs, fintech firms, PSPs, and banks. Our unique offering is characterized by an extensive global reach, an in-house Smart Treasury Management Platform, and a robust Fortress Compliance Infrastructure. This ensures our network members benefit from unmatched speed, control, visibility, security, and cost efficiency when executing real-time payments globally. Headquartered in Singapore, Thunes has a presence in 12 locations including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo, and Shanghai. For further details, visit Thunes' official website. Role Context As Thunes continues to experience significant growth, the ability to onboard new customers while maintaining and supporting existing ones is critical, especially as transaction volumes increase. The Customer Experience Operations Improvement Specialist is vital in safeguarding customer trust and revenue by enhancing the quality and reliability of our payout ecosystem. This position, situated within the QCC team, emphasizes the identification of issues, swift resolution, and the implementation of sustainable operational improvements. Success in this role hinges on strong analytical skills, a proactive mindset, and collaborative efforts both internally and with external partners to enhance the end-to-end customer experience. Key Responsibilities Proactively identify, analyze, and resolve quality and operational issues impacting payout partners, minimizing customer disruptions. Conduct deep data analysis to uncover the root causes of failures swiftly and accurately. Collaborate directly with payout partners and internal teams to implement enhancements and ensure a seamless customer experience.

At MORROW Health, Singapore’s premier integrated fitness and recovery hub, we are dedicated to empowering individuals to cultivate healthier, more resilient lives through intentional daily habits. Our approach is rooted in lifestyle medicine, combining physical activity, nutrition, restorative sleep, stress management, substance avoidance, and social connectivity through structured programs and purpose-built environments that facilitate sustainable lifestyle changes. By leveraging evidence-informed practices and data from wearables and lifestyle inputs, we assist members in recognizing patterns, fostering consistency, and maintaining accountability—transforming insights into actionable steps that support long-term vitality, strength, and clarity without the need for medical diagnosis or treatment.Role OverviewAs a MORROW Experience Executive, you will serve as the first point of contact for our members and guests, playing a crucial role in shaping their experience with us. Your responsibilities will include managing daily inquiries, delivering outstanding service recovery, and ensuring that every interaction embodies our brand values of care, wellness, and excellence. This position transcends traditional customer service; you will act as a brand ambassador, guiding members through our extensive service offerings, promptly addressing feedback, and crafting meaningful experiences that promote loyalty and retention.Key ResponsibilitiesAddress customer feedback, complaints, compliments, and inquiries with professionalism and empathy.Provide accurate information on all service offerings (wellness, recovery, nutrition, and lifestyle facilities) to members and guests.Oversee merchandise inventory: monitor stock levels, ensure timely replenishment, and maintain visual merchandising standards to uphold our brand experience.Facilitate daily operations at the membership desk, including staffing, queue management, and appointment scheduling.Document, escalate, and follow up on service issues in accordance with SOPs, ensuring timely resolution and service recovery.Stay informed about promotions, membership packages, and new service offerings.Gather and communicate member feedback to the Manager for continuous improvement initiatives.Assist in organizing member engagement activities, workshops, or events.Ensure data accuracy while updating member records in the CRM system.Maintain confidentiality, service consistency, and compliance with organizational standards.

Funding Societies | Modalku stands as Southeast Asia's premier digital finance platform for SMEs, proudly licensed in Singapore, Indonesia, Thailand, Malaysia, and Vietnam. Our operations are supported by esteemed investors including Sequoia India (Peak XV), Softbank Vision Fund, Khazanah, and SMBC bank. We specialize in providing essential business financing to small and medium-sized enterprises (SMEs) through a network of individual and institutional investors, alongside offering payment solutions tailored for SMEs and consumers alike.At Funding Societies | Modalku, our ethos is embodied in our core values represented by GETFS: Grow Relentlessly: We strive to become our best, most authentic selves. Enable Teamwork, Disable Politics: Together, we foster success through collaboration. Test Measure Act: We embrace curiosity, innovation, and experimentation. Focus on Impact: Our actions are guided by a commitment to tangible results. Serve with Obsession: We prioritize building lasting, win-win relationships through a customer-first approach. As a Customer Experience Executive, you will be the initial point of contact and engagement for our clients. Your role will be pivotal in ensuring that every interaction exemplifies our dedication to exceptional service. You will guide customers through onboarding, assist them after disbursement, and gather insights to continually enhance their experience. This position is an individual contributor role with significant exposure to both clients and internal stakeholders.

MORROW HealthAs Singapore's premier integrated fitness and recovery destination, MORROW Health is dedicated to empowering individuals to cultivate healthier, more resilient lives through intentional daily habits. Our approach is rooted in lifestyle medicine, seamlessly integrating physical activity, nutrition, restorative sleep, stress management, avoidance of risky substances, and social connectivity through meticulously designed programs and environments that facilitate lasting lifestyle transformation. Utilizing evidence-based practices and insights from wearables and lifestyle data, we assist our members in recognizing patterns, fostering consistency, and maintaining accountability—transforming insights into everyday actions that promote long-term vitality, strength, and clarity, without the need for medical diagnosis or treatment.Role OverviewAs a Wellness Experience Executive, you will serve as the primary point of contact for our members and guests, playing a vital role in shaping their overall experience with us. Your responsibilities will include managing daily inquiries, providing exceptional service recovery, and ensuring that every interaction embodies our brand values of care, wellness, and excellence.This position transcends traditional customer service; you will act as a brand ambassador, guiding members through our service offerings, addressing feedback promptly, and curating meaningful experiences that enhance loyalty and retention.Key ResponsibilitiesAddress customer feedback, complaints, compliments, and inquiries with professionalism and empathy.Provide accurate information regarding all our offerings (wellness, recovery, nutrition, and lifestyle facilities) to members and guests.Oversee merchandise inventory: monitor stock levels, ensure timely replenishment, and maintain visual merchandising standards to enhance our brand experience.Support daily operations at the membership desk, including managing coverage, queue management, and scheduling appointments.Document, escalate, and follow up on service issues following SOPs to guarantee timely resolutions and service recovery.Keep abreast of promotions, membership packages, and new service launches.Gather and communicate member feedback to the Manager for ongoing improvement initiatives.Assist in organizing member engagement activities, workshops, or events.Ensure data accuracy when updating member records in the CRM system.Maintain confidentiality, service consistency, and compliance with organizational standards.

Join Atlas, the innovative company creating a comprehensive operating system for restaurants. Our platform simplifies the process of launching, managing, and expanding restaurants both online and offline. Atlas equips restaurants with tools to enhance online storefronts, manage point of sale systems, coordinate third-party logistics, integrate with food delivery platforms, boost customer loyalty, and utilize AI capabilities among other features. Our talented team and investors hail from renowned organizations including Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, and Y Combinator.For more insights, check out our hiring memo here.Role OverviewWe are seeking a dedicated individual to oversee the complete onboarding process for new merchants while addressing inquiries from existing clients — ensuring prompt issue resolution, upholding high standards, and enhancing customer satisfaction and Net Promoter Score (NPS).Department: Customer OperationsLocation: SingaporeWorking Hours: This is a full-time, in-person position; standard office hours apply.Your ResponsibilitiesManage the entire customer onboarding process, ensuring optimal setup for Atlas.Establish and nurture trustworthy relationships with customer accounts through effective communication.Oversee merchant launches from start to finish — managing timelines, identifying blockers, and ensuring seamless execution.Monitor incoming merchant communications and ensure high-quality resolutions.Travel to merchant sites for hardware installations, training, Atlas setup, and troubleshooting (including tablet/printer installations and network configurations).Deliver accurate and complete information using appropriate tools and methods.Address customer complaints with timely solutions and alternatives; follow up to guarantee resolution.Identify and evaluate customer needs to enhance satisfaction.Meet individual and team performance targets in customer operations.This role requires daily presence in our Singapore office; remote and hybrid options are not available.Go above and beyond to exceed customer expectations.Perform additional tasks as assigned periodically.Team Service LevelsAchieve a Net Promoter Score (NPS) of 90.Maintain message response times of under 5 minutes across the team.Onboard 5 new merchants weekly.Achieve an average problem resolution time of under 1 hour.Document all tasks and critical information.Process 100% of daily tasks/messages across platforms (WhatsApp, Linear, Slack, Gmail, Front, etc.).RequirementsCultural Fit (Non-negotiable)Proactive approach. You take initiative and ensure tasks are completed efficiently.Unwavering reliability. You follow through on commitments and deliver results.Join us at Atlas to be part of a dynamic team that is transforming the restaurant industry!

Role Overview fuku is hiring a Facilities Operations Executive in Singapore. This role focuses on keeping facilities well maintained and operating efficiently. The Facilities Operations Executive oversees daily maintenance, coordinates improvement projects, and manages relationships with vendors. The goal: a safe, functional, and welcoming space for employees and clients alike.

Join Experian as an Operations Executive and play a vital role in ensuring the seamless execution of our business operations. You will be responsible for analyzing and improving operational processes, collaborating with various teams, and supporting strategic initiatives. This position offers an exciting opportunity to contribute to our mission of empowering consumers and businesses with data-driven insights.

Join PRISM+, Singapore’s premier homegrown electronics brand, recognized for its innovation and commitment to making premium technologies accessible to all. Established in 2017, we quickly ascended to become the leading monitor and smart TV brand in Singapore, disrupting traditional markets with our affordable, high-quality products. Our expansion into various home electronics and appliances showcases our dedication to excellence and customer satisfaction. At PRISM+, every day presents an opportunity to innovate and shape the future of consumer technology. Be a part of a team where your contributions are valued and your professional growth is supported.Key ResponsibilitiesLead, mentor, and inspire a dynamic team of 20 customer service agents, both onshore and offshore.Provide day-to-day support to the team in addressing complex customer inquiries and ensuring high satisfaction levels.Utilize business tools to monitor communications across calls, emails, and chats, ensuring a world-class customer experience.Make empathetic and informed decisions to enhance customer satisfaction across all channels.Drive the team to achieve and surpass performance metrics, leveraging strengths to improve results.Understand and uphold company policies and service level agreements (SLAs), regularly reviewing and refining processes.Continuously assess workflows for efficiency and relevance, ensuring value for both internal and external stakeholders.Analyze reports to identify strengths and areas for improvement, implementing strategies accordingly.Foster a culture of continuous improvement and employee engagement.

Key ResponsibilitiesOversee daily operations aimed at delivering exceptional customer service and fostering strong client relationships through efficient coordination of all operational and customer service activities.Work closely with the Customer Service team, Operations Manager, and Sales teams to ensure client projects are executed within agreed timelines.Immediately inform the Operations/Customer Service Manager and Sales team of any client requests.Engage with customers professionally, ensuring timely updates on shipment operational status.Address customer inquiries and collaborate with the Manager and Operations/Sales teams to swiftly investigate and resolve any complaints or issues.Maintain accurate documentation for easy access to information as needed.Ensure that all records for general forwarding tasks are updated promptly and that job invoices are processed and sent out on time.Adhere to the Customer Service Standards Guide and Company Service Delivery procedures related to customer service, operations, and invoicing.Proactively gather feedback from clients and communicate it to the Customer Service Manager and QA.Communicate effectively with agents and clients regarding operational requests and issues.Perform additional tasks as assigned by your supervisor.

Join Plaud as a Quality & Customer Experience Specialist in Singapore, where you will play a vital role in enhancing customer satisfaction and ensuring high-quality service delivery. Your primary responsibilities will include monitoring customer interactions, analyzing feedback, and implementing improvements to enhance the overall customer journey. You will collaborate closely with various teams to ensure that our standards for quality are met and exceeded.

Are you an organized professional eager to facilitate the seamless execution of training programs? If you possess a background in logistics coordination, learner support management, and operational efficiency, we want to hear from you!Position Overview:Programme Administration Oversee enrolment processes, participant registrations, and maintain effective communication with attendees. Develop training schedules, arrange venues (both physical and virtual), and prepare necessary resources. Training Logistics Coordinate with trainers, manage facilities, and ensure digital platforms and technical support are in place. Confirm the availability of training materials, tools, and equipment prior to sessions. Learner Support Offer guidance, reminders, and assistance to trainees throughout their learning journey. Track attendance, engagement, and completion rates diligently. Reporting & Quality Assurance Monitor training metrics including attendance, feedback, and outcomes. Compile periodic reports for management and suggest areas for improvement. Vendor & Trainer Coordination Engage with external trainers, consultants, and vendors as necessary. Assist in the procurement of training resources and tools.

Join Experian as a Bureau Operations Executive and be a key player in driving operational excellence within our dynamic team in Singapore. This role involves overseeing the daily operations of our bureau services, ensuring adherence to quality standards, and optimizing workflow processes. You will collaborate with cross-functional teams to deliver exceptional service to our clients while identifying areas for improvement and implementing effective solutions.

About RainAt Rain, we are redefining the future of payments globally. As a dynamic team of innovators and seasoned founders, we empower the utilization of stablecoins in real-world scenarios, facilitating seamless card transactions, cross-border payments, B2B purchases, remittances, and beyond. Our strategic partnerships with fintech companies, neobanks, and institutions enable us to launch inclusive and efficient solutions. Join us at this rapidly growing company backed by top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, and Lightspeed. If you're curious, bold, and eager to help shape a borderless financial landscape, we want to hear from you.Our EthosWe embrace an open and egalitarian culture, empowering all team members to pursue their goals. You will have the freedom to explore ideas and make a significant impact on our company's roadmap and vision.Role OverviewWe are on the lookout for a Customer Experience Associate to enhance our growing Customer Experience team. In this pivotal role, you will represent Rain to our customers, assisting them in resolving issues, understanding our products, and gaining confidence in our services. Collaborating closely with colleagues, the CX Team Lead, and cross-functional teams in Operations, Compliance, and Product, you will deliver clear, empathetic, and dependable support.Revolutionize the use of stablecoins in everyday financial interactions.Join a mission-driven team committed to accuracy, transparency, and customer trust.Enjoy a hybrid work environment—collaborate in person at our Singapore office while maintaining flexibility.Explore growth opportunities into CX leadership, Operations, or cross-functional roles.Your ResponsibilitiesProvide assistance to customers through email, chat, and phone, ensuring accurate, friendly, and timely support.Troubleshoot account, card, and transaction-related issues using Rain's internal systems.Identify and escalate complex cases to the CX Team Lead or other internal teams for expedited resolution.Document customer interactions clearly and consistently in our support platform (Zendesk).Collaborate with Operations, Product, and Compliance teams to highlight recurring issues.

Join Experian as an Operations Executive, where you will be pivotal in enhancing operational efficiency and driving excellence within our dynamic team. In this role, you will collaborate closely with various departments to streamline processes, optimize workflows, and ensure the highest levels of service delivery.

Role Overview GitLab is hiring a Senior Director of Customer Experience Services to guide the strategy for customer interactions and satisfaction. This leader will set the direction for customer service initiatives and oversee efforts to improve support and engagement across all platforms. Location This is a remote position open to candidates based in Australia or Singapore.

Join SGS as a Laboratory Operations Executive, where you will play a crucial role in overseeing and optimizing laboratory operations to ensure the highest standards of quality and efficiency. In this full-time executive position, you will collaborate with cross-functional teams to enhance testing methodologies, drive process improvements, and support our commitment to customer satisfaction.

Role Overview The Executive, Staffing Operations at Delivery Hero supports recruitment activities in Singapore. This role focuses on improving hiring processes, working closely with different teams, and helping to create a positive experience for candidates. The aim is to help the company attract, hire, and keep strong talent.

Join our expanding team as a Freelance Customer Experience (CX) Trainer in Singapore!At CXG, we are dedicated to transforming customer experiences for luxury brands around the globe. Established in 2006 by visionary entrepreneurs, we have grown into a worldwide presence with 12 offices across four continents, serving over 200 prestigious clients.As a CX Trainer, you will play a pivotal role in enhancing the skills and knowledge of our clients' teams through impactful training programs. Your expertise will help shape the future of customer interactions in the luxury retail sector.Your Responsibilities Include:Collaborating within a fast-paced environment to meet project requirements and deadlines.Assessing clients' training needs to deliver tailored educational experiences.Working with the Project Manager to develop training objectives and schedules.Designing effective training materials and programs.Conducting engaging training sessions online and in-person, fostering a dynamic learning environment.Utilizing various methodologies to inspire participants and facilitate mindset shifts.Providing coaching support, both on-site and in virtual settings.