Operations Support Executive - EUC & Service Desk

Join our client, a leading multinational corporation in the information technology and electronics sector, as an Operations Support Engineer. As a key player in their expanding team, you will provide vital support in the implementation, installation, and configuration of PC operating systems, applications, and peripherals.Key Responsibilities:Assist project teams with the setup and configuration of PCs and workstations.Deliver exceptional phone and on-site support for troubleshooting and resolving issues related to PCs, applications, and peripherals.Document incidents diligently in the incident management system through tracking software or email.Ensure timely resolution of incidents in alignment with defined Service Level Agreements (SLAs).Effectively escalate issues beyond Level 1 as necessary.Compile and present daily situation reports for management review.Provide timely updates on all assigned requests and tasks.Validate the functionality of newly deployed PCs and IT peripherals, escalating issues for quick resolution.Maintain accurate asset information in the asset database along with necessary documentation.Assist with testing and rolling out system bug fixes, enhancements, and patches.Regularly update Project Leads on the progress of bug fixes, enhancements, or patches.

Activate Interactive Pte Ltd is looking for an Operations Support Engineer based in Singapore. This position plays a key part in keeping company systems and services running reliably. The role centers on day-to-day operational support, technical troubleshooting, and collaboration with teams across the organization. Main responsibilities Monitor daily operations for company systems and services to ensure stability Deliver technical support to both internal staff and external stakeholders Collaborate with cross-functional teams to find and apply improvements to operational processes Location This role is based in Singapore.

Join Hudson River Trading (HRT) as an IT Operations Engineer within our dynamic Information Technology team. In this pivotal position, you will provide exceptional technical support to our global team, while spearheading automation and engineering initiatives to enhance scalability and operational efficiency. Collaborating closely with IT leadership, you will be instrumental in delivering projects, achieving service-level objectives, and refining internal processes.We are searching for an individual who thrives in a fast-paced environment, showcasing strong communication and teamwork skills. The ideal candidate possesses a positive attitude and a strong customer service focus, aiming to deliver outstanding support to internal users as their designated technical point of contact. Note that this role requires on-site presence up to 80% of the time.

Join Our Team as an Operations Support Analyst!As an Operations Support Analyst at AvePoint, you will play a crucial role in delivering exceptional technical support to our end users. Your responsibilities will include:Offering expert technical assistance on a wide range of hardware and software issues.Efficiently responding to, documenting, resolving, or escalating incidents, change requests, or service tickets in alignment with Service Level Agreements.Maintaining high service standards and continuously improving service quality through effective support.Being available for on-call support, accommodating varied shifts including nights, weekends, and holidays as needed.Identifying problem interdependencies and collaborating to devise innovative solutions under guidance.Exhibiting sound judgment and initiative when making decisions in dynamic situations.

InvestorFlow stands out as an industry leader, offering a specialized CRM tailored for alternative asset firms. Built on the Salesforce platform, our digital portals empower firms to uncover opportunities, foster client relationships, and utilize insights to enhance productivity and transparency.The Principal Product Support & TechOps Engineer is a critical, hands-on role within our Product Support team. You will be instrumental in assisting clients with intricate technical challenges associated with our .NET applications hosted on Microsoft Azure.In this position, you will not only provide direct client support but also engage in proactive system monitoring and collaborate closely with our TechOps team to implement infrastructure changes, ensuring platform stability and operational readiness. The role emphasizes delivering high-quality, senior-level product support, leveraging your infrastructure knowledge to prevent issues and expedite resolutions.Exceptional English communication skills and advanced SQL expertise are vital for success in this role.

Join our dynamic team at ncs3 as an Operations Support Executive in the Service Desk department. In this role, you will be pivotal in ensuring seamless operation support for our clients, addressing their inquiries, and resolving technical issues promptly. You will work closely with various teams to enhance service quality and improve customer satisfaction.

OverviewJoin our dynamic team at AvePoint, where we are on the lookout for enthusiastic and approachable Support Engineers. If you possess exceptional communication skills, a passion for learning new technologies, and a proven history of delivering excellent customer service, we want to hear from you! This role offers the chance to develop your IT and communication skills while tackling a diverse range of IT challenges.Responsibilities:Act as the primary point of contact for project-specific customer inquiries and issues, ensuring timely resolution.Foster customer satisfaction through effective Project Support and Maintenance.Gather information and conduct comprehensive analyses, diagnoses, and troubleshooting.Adhere to SLA commitments for response and resolution, and perform root cause analyses for technical issues.Communicate effectively with customers and collaborate with the Internal R&D team regarding necessary bug fixes.Manage the status of reported issues, ensuring they are resolved efficiently and promptly.Continuously assess existing processes to enhance customer support activities.

Role Overview The Rapid Deployment Operations Engineer at Xcellink works within the Rapid Deployment Operations Team in Singapore (West). This role partners with Service Delivery, Support, and Project Teams to address technical challenges, support production deployments, and provide technical assistance during incidents. Regular collaboration with stakeholders is key to maintaining smooth operations and service quality. Main Responsibilities Support the Service Delivery Team in meeting service standards as outlined in Service Level Agreements (SLAs) with customers. Share feedback with the Service Delivery Team on HR and operational topics that impact service commitments. Respond to and resolve operational issues raised by customers or the Service Delivery Manager. Implement service recovery plans when required. Take part in candidate interviews to assess fit for project needs. Assist the Operations Lead in managing project teams to ensure projects are delivered successfully. Work with the Service Delivery Manager and Customer Team Lead to address any SLA breaches by the support team. Join monthly and quarterly operations reviews with stakeholders to discuss SLA adherence and related topics. Integrate with project teams as needed to help deliver on project objectives. Participate in discussions about improving service quality and operational processes. Develop training programs focused on technical skills and soft skills. Set up and maintain knowledge transfer processes for smooth team transitions. Help refine operational processes to strengthen Xcellink’s service management and delivery. Oversee the development and rollout of training and process documentation for the Service Delivery Team and Customer Operations. Ensure the Support Team follows Customer Business Standards and controls, protecting intellectual property rights. Carry out other duties as assigned by the Supervisor or Operations Lead.

Are you eager to make a significant contribution by ensuring the uninterrupted operation of cutting-edge systems that underpin our national infrastructure? Become a vital member of our distinguished IT infrastructure support team as an IT Support Engineer, where you'll play a key role in maintaining the operational uptime of crucial biometric devices at pivotal locations. You will join a dynamic team committed to keeping essential systems functioning smoothly around the clock. Key Responsibilities: System Implementation & Configuration: Aid in the installation and configuration of PCs, workstations, operating systems, applications, and peripheral devices to support project teams effectively. Critical On-Site IT Support: Deliver first-tier on-site IT support on a rotating 24/7 schedule, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational uptime of essential systems. Troubleshooting & Escalation: Identify and resolve issues promptly, providing timely updates to the Project Manager regarding significant escalations. Proactive System Monitoring: Conduct daily health checks and inventory assessments to avert downtime and guarantee that all systems and devices are fully operational. Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Our Team? Acquire hands-on experience managing advanced biometric devices that are critical to national security. Enhance your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments. Gain insights into navigating SLAs and KPIs, essential for delivering top-tier service. Advance into leadership roles, overseeing a team dedicated to providing IT support services in critical environments. Shift Allowance: Enjoy shift allowances for working on a rotating schedule. Transport Allowance: Receive a transport allowance to assist with your commuting needs. Standby Allowance: Compensation for standby duties. Public Holiday Pay: Additional pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that keep the nation running, and wish to grow your career in IT support, this is the perfect opportunity for you!

Join our esteemed IT infrastructure support team as an IT Support Engineer and play a vital role in ensuring the continuous operation of state-of-the-art systems that bolster national infrastructure. Your contributions will help maintain the operational uptime of critical biometric devices located at strategic sites. You'll join a dedicated team committed to the smooth functioning of essential systems around the clock. Key Responsibilities:System Implementation & Configuration: Support the deployment and configuration of PCs, workstations, operating systems, applications, and associated peripherals for project teams.On-Site IT Support: Deliver first-line on-site IT assistance on a 24/7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring the operational integrity of crucial systems.Troubleshooting & Escalation: Analyze and resolve technical issues, providing timely updates to the Project Manager regarding significant escalations.Proactive System Monitoring: Conduct daily health checks and inventory evaluations to avert downtime and confirm all systems and devices remain operational.Technical Support Expertise: Leverage your practical experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.Why Work With Us?Enhance your hands-on experience with advanced biometric devices essential for national security.Hone your troubleshooting capabilities while ensuring uptime in high-stakes, mission-critical settings.Gain insights into navigating SLAs and KPIs, crucial for delivering premier service.Advance into leadership positions, managing a team responsible for IT support in critical environments.Shift Allowance: Receive additional compensation for working on a rotational schedule.Transport Allowance: Benefit from a transport allowance to facilitate your commuting.Standby Allowance: Compensation is provided for standby duties.Public Holiday Pay: Enjoy extra remuneration for work conducted on public holidays.If you are motivated by the challenge of maintaining systems that are vital to national operations and wish to advance your career in IT support, this opportunity is for you!

Join our dynamic team at Veolia Environnement S.A. as a Senior Operations Engineer, where you will play a critical role in enhancing operational efficiency and driving innovative solutions. You will be responsible for overseeing complex engineering projects, ensuring compliance with regulations, and collaborating with cross-functional teams to optimize performance.

Join us as an IT Support Engineer at NCS, where you will play a vital role in ensuring the seamless operation of IT services for our clients. In this dynamic position, you will troubleshoot technical issues, provide exceptional customer support, and collaborate with cross-functional teams to enhance our IT infrastructure.

Responsibilities:Assist project teams with the implementation, installation, and configuration of PCs/workstations, operating systems, applications, and related peripheral devices.Provide first-level on-site IT support to end-users.Troubleshoot and resolve issues pertaining to PCs, peripherals, and applications efficiently.Conduct daily health checks and inventory assessments on systems to ensure optimal performance.Communicate timely updates and findings to the Project Manager regarding escalated issues.Deliver hands-on support in a Windows client environment.

About Chalk Chalk is revolutionizing the data platform that drives the future of machine learning applications. By dismantling complexity, latency, and scalability challenges, we empower ML capabilities to flourish. Our platform merges the performance of Rust with intuitive tools that developers adore. Leading enterprises rely on Chalk for a variety of solutions, including preventing fraudulent credit card transactions, verifying identities, and optimizing clean energy capture. Recently, we secured a $50 million Series A funding round, spearheaded by Felicis. About the Role As a Support Engineer at Chalk, you will serve as our premier technical support specialist, ensuring that customers enjoy outstanding experiences with our products. You will engage directly with clients across various sectors, including finance, healthcare, and e-commerce, assisting them in troubleshooting and enhancing their use of Chalk's platform. This position offers a unique chance to gain profound insights into our technology while collaborating closely with our Engineering and Forward Deployed Engineering teams, significantly contributing to customer satisfaction and product excellence. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Partner with Engineering to escalate and effectively address complex problems. Acquire extensive product knowledge to help customers derive maximum value from Chalk. Document solutions, create knowledge base articles, and share insights to mitigate recurring issues. Spot opportunities to improve product reliability, usability, and overall customer satisfaction. What We Are Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical abilities. Exceptional written and verbal communication skills. Capability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly valued. Bachelor's degree in Computer Science or a related field.

Join our team as a Desktop Support Engineer, where your primary responsibility will be to provide exceptional IT support to our end users.Deliver outstanding End User Support through effective Client Management.Diagnose and troubleshoot issues related to client platforms.Respond promptly to incidents, investigate issues, and implement both temporary and permanent solutions. Ensure timely updates are communicated to all relevant parties.Handle service requests pertaining to client platforms efficiently.Monitor agreed service levels, document configuration changes, and provide regular reports to stakeholders.Contribute to client platform implementation and upgrade projects.Coordinate with vendors for hardware replacements.Manage asset records and ensure accurate asset management.Administer user accounts, including creation, password resets, and account deletions.Oversee local server administration to assist with software distribution and patch management services.Lead client platform implementation and upgrade projects to successful completion.Ensure all deliverables meet service level agreements and propose action plans for any required improvements.Establish and maintain facility management standards and best practices to ensure operational consistency across teams.Submit comprehensive progress reports.

Join our prestigious IT infrastructure support team as an IT Support Engineer and contribute to the reliable operation of advanced biometric systems essential for national infrastructure. Your role will ensure that mission-critical devices at key locations are operational around the clock, making a significant impact on national security. Key Responsibilities: System Deployment & Configuration: Support the setup and configuration of computers, workstations, operating systems, software applications, and peripheral devices for project teams. On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including public holidays, ensuring the uninterrupted functioning of essential systems. Troubleshooting & Escalation Management: Diagnose and resolve technical issues, providing timely updates to the Project Manager regarding major incidents. Proactive System Monitoring: Conduct daily health checks and maintain inventory assessments to prevent system downtime and guarantee all devices are fully operational. Technical Expertise: Apply your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Work With Us? Acquire valuable experience managing and maintaining cutting-edge biometric technology vital for national security. Enhance your troubleshooting skills in high-stakes, mission-critical environments. Become adept at navigating SLAs and KPIs essential for achieving exceptional service delivery. Advance into leadership roles, supervising a team delivering IT support in critical settings. Shift Allowance: Enjoy a shift allowance as compensation for working on a rotating schedule. Transport Allowance: Benefit from a transport allowance to facilitate your commute. Standby Allowance: Receive compensation for standby duties. Public Holiday Pay: Earn additional pay when working on public holidays. If you're motivated by the challenge of maintaining essential systems that support national security and wish to advance your career in IT support, we encourage you to apply!

Technical Support EngineerPosition OverviewAt Genetec, we leverage innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This position plays a crucial role in delivering prompt and accurate technical support based on a deep technical understanding of Genetec solutions.You will be responsible for various tasks, including onsite field support, in collaboration with the internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose and resolve technical issues.· Provide clear and concise technical explanations to customers.· Implement problem-solving based on established processes.· Swiftly escalate significant customer issues through appropriate channels.· Collaborate with other technical support personnel and R&D engineers to resolve issues.· Build and maintain trust with new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to support process improvements and software enhancements.· Assist in creating technical documentation and knowledge base articles.· Properly record customer issues in ticketing systems and CRM tools.■ Field Support Duties· Install, audit, assess, maintain, and provide technical support for Genetec systems at client sites.· Conduct Proof of Concept (PoC), onsite technical support, system deployments, onboarding, training, audits, and assessments.· Act as the technical liaison between Genetec and customers.· Organize product and feature requirements based on customer feedback and assist in development.· Provide technical consultations regarding strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting for software implementation, integration, training, and change requests.Application Qualifications· Graduated from a technical school or possess a Bachelor's degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in similar roles (support, IT, networking, etc.).· Strong analytical and troubleshooting skills related to hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer relations, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Ability to work independently while valuing teamwork.· Experience in physical security (video surveillance, access control systems).· CCNA certification is a plus.· Proficient in English communication (both verbal and written).· Must possess a valid driver's license and passport, with the ability to travel up to 35%.Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of networking and IP protocols.· Experience in configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stacks.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization.Preferred Skills and Experience· Previous experience in a similar technical support role.

Join our dynamic team as an Application Support Engineer at AvePoint, where we prioritize innovation and exceptional customer service. We are looking for enthusiastic individuals with strong communication skills, a passion for learning new technologies, and a proven ability to deliver outstanding customer support. In this role, you will have the opportunity to tackle diverse challenges in various IT environments, rapidly enhancing your technical and interpersonal skills.Your Role: As an Application Support Engineer, you will provide Level 1 and Level 2 support to our valued clients. Your main responsibilities will include acting as the primary contact for troubleshooting reported issues, working closely with our R&D team to conduct initial investigations, replicating reported problems, and communicating your findings to support engineers and quality assurance teams to facilitate effective bug resolution.Key Responsibilities:Serve as the main point of contact for project-specific customer inquiries and issues, taking ownership to ensure timely resolutions.Ensure customer satisfaction through effective project support and maintenance.Gather information and conduct thorough analysis, diagnosis, and troubleshooting.Adhere to service level agreements (SLAs) for response times, troubleshooting, and root cause analysis.Communicate effectively with customers and internal teams regarding necessary bug fixes.Monitor the status of reported issues and ensure their timely resolution.Continuously assess and improve existing processes to enhance customer support.

Join our dynamic team as an IT Support/Desktop Engineer, where you will serve as the primary point of contact for our valued customers. In this role, you will be responsible for delivering swift and effective IT support, addressing a myriad of technical issues and inquiries. Additionally, you will ensure that all software, licenses, and operations adhere to established standards.Deliver exceptional End User Support with a focus on Client Management.Diagnose and troubleshoot client platform-related issues efficiently.Respond promptly to incidents, conducting investigations and providing both temporary and permanent solutions. Keep relevant parties updated on status.Manage service requests related to client platforms.Monitor service levels, document configurations, and generate regular reports for stakeholders.Participate in client platform implementation and upgrade projects.Coordinate with vendors for hardware replacements.Oversee asset management and ensure asset records are up to date.Manage user accounts, including password creation, resets, and deletions.Administer local server operations to support software distribution and patch management.Drive client platform implementation and upgrades.Ensure that deliverables align with service level requirements and propose action plans when necessary.Establish best practices for facility management to maintain operational consistency across teams.Submit regular progress reports.