About the job
About Nabis
Nabis stands as the premier licensed cannabis wholesale platform globally, boasting the most extensive portfolio of cannabis brands. We proudly supply hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower individuals to explore the world of cannabis by offering unparalleled choice, access, and innovation.
As a trailblazer in this industry, we are developing a cutting-edge technology-first platform designed to scale the cannabis sector efficiently. Our commitment to enhancing operational efficiency, transparency, and customer satisfaction is paving the way for comprehensive legalization.
Our dynamic team, supported by Y Combinator and a prestigious lineup of tech innovators and celebrities—including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan—is revolutionizing the cannabis supply chain through technology. Our ultimate goal is to become the world’s largest distributor of cannabis products.
The Role
The Operations Supervisor will oversee productivity and ensure seamless daily operations. Reporting directly to the Operations Manager, you will monitor team performance, analyze effectiveness, assign tasks, and coach on efficiency and quality using excellent written and verbal communication skills. This role requires adaptability to varying work settings and includes responsibilities for opening or closing duties as assigned. The ideal candidate will possess the ability to communicate effectively at various organizational levels, leverage data for decision-making, and exhibit natural leadership qualities.
Responsibilities:
- Lead hourly team members to meet daily operational and delivery targets through effective communication, constructive feedback, coaching, and delegation.
- Proactively identify solutions to capacity-related bottlenecks and quality issues by collaborating with internal and external partners.
- Support operational tasks as needed, including scheduling and facilitating product testing events, and coordinating product pickups.
- Maintain communication with brand partners regarding scheduling, delivery windows, and order details as necessary.
- Generate detailed, high-quality reports comparing actual daily performance against goals.
- Deliver exceptional internal and external customer service, particularly when liaising with brand partners and retailers.
- Assist in policy enhancement through regular communication with end users, operations management, and technical teams.
- Oversee on-road activities, troubleshoot driver obstacles, and ensure optimal delivery performance.

