About the job
Join us at Fever, the premier technology platform transforming culture and live entertainment worldwide!
Our mission is clear: to democratize access to culture and entertainment. With our innovative technology and data-driven strategies, we’re reshaping how audiences engage with live experiences. Every month, we inspire over 300 million individuals across more than 40 countries to explore unforgettable adventures while empowering event creators to innovate, scale, and connect with broader audiences.
We have collaborated with industry giants such as Netflix, F. C. Barcelona, and Primavera Sound, curated award-winning experiences, and garnered support from top global investors!
Are you ready to contribute to our mission and help shape the future of entertainment?
About The Team
The Secret Media Network is a dynamic digital media group focused on curating exceptional plans, uncovering hidden gems, and sharing relevant experiences across various cities around the globe, including Secret London, Secret Chicago, and more!
About the Role
We are seeking a dedicated Operations Process Improvement Manager with a strategic mindset who is passionate about enhancing efficiency and optimizing operations across the Secret Media Network. This position is dedicated to designing, implementing, and refining processes that bolster efficiency, scalability, and performance across our organization.
Key Responsibilities:
- Design, implement, and continuously enhance operational workflows across the SMN.
- Identify inefficiencies, bottlenecks, and opportunities for improvement, translating them into scalable processes.
- Standardize operational practices to ensure consistency and predictability across different regions, including North America, Europe, APAC, and Latam.
AI Automation & Tooling:
- Identify opportunities for automation and tools that enhance operational efficiency across the network.

