Operations Manager

Kaplan Professional is seeking a Service Operations Advisor (Learner) for its Birmingham office. This permanent, full-time position plays an important part in helping learners progress through their educational programs by providing support and building strong connections. Role summary The Service Operations Advisor (Learner) focuses on supporting individuals as they move through their studies. The role involves regular interaction with learners, ensuring they have the guidance and service needed to succeed. Main responsibilities Provide ongoing support to learners throughout their educational journey Develop and maintain positive relationships with learners Deliver clear, high-quality service and guidance Key details Reference number: JR254637 Location: Birmingham office Working pattern: Full time, 37.5 hours per week Contract type: Permanent Number of roles: 1 Grade: K2 Salary: £26,228 per annum

Lexus of Birmingham seeks a Service Advisor to act as the primary point of contact for customers needing assistance with their vehicles. This role centers on delivering a welcoming experience and upholding high service standards throughout each customer interaction. Key responsibilities Serve as the main liaison between customers and the service team Support customers with questions or concerns about their vehicles Ensure a positive and professional service experience for every guest What to expect This position requires strong communication skills and a customer-focused approach. The Service Advisor plays a vital role in maintaining the reputation of Lexus of Birmingham by making each customer feel valued and informed during their visit.

Role overview The Service Advisor at Porsche Birmingham acts as the main point of contact between clients and the service department. This role involves assisting customers with their vehicle service needs, whether for scheduled maintenance or unexpected repairs. The position is based at the dealership in Birmingham and is part of the Sonic Automotive team. Key responsibilities Greet customers and discuss their service concerns in detail Schedule and coordinate appointments for repairs and maintenance Keep clients informed about service progress and estimated completion times Collaborate with technicians to ensure accurate and high-quality service Provide clear explanations of all services performed on vehicles What makes this role unique Strong customer service skills and a good understanding of automotive services are essential. The Service Advisor directly influences each client's experience and satisfaction, helping to maintain Porsche Birmingham's reputation for quality and care.

Join one of the UK's premier transport companies as a Customer Service Advisor in their bustling Birmingham head office. We are seeking passionate individuals to deliver exceptional service to our valued customers.This role is an excellent opportunity for seasoned Call Centre Advisors looking to establish their careers with a respected market leader, with ample chances for advancement for candidates who exhibit the right skills and attitude.Interviews will be conducted in the upcoming weeks, so candidates should have the flexibility to attend at short notice.To qualify for this position, candidates must possess a minimum of 1 year of call centre experience and be prepared to showcase their expertise during a competency-based interview.The responsibilities include:Acting as the primary point of contact for customer inquiries, addressing queries promptly and efficiently.Coordinating with various departments to ensure timely inspection or collection of vehicles.Informing customers of any changes to manage expectations effectively.Meeting performance targets to ensure all customer calls are addressed within SLA expectations while maintaining high call quality standards.Communicating with drivers, garages, and auction houses to facilitate the seamless transition and delivery of vehicles.Updating CRM systems to prevent repeat calls and enable any representative to assist customers regarding their queries.We have multiple temporary to permanent and permanent positions available. Successful candidates can expect to start the following Monday after their interview.

Inbound Customer Service AdvisorJoin our rapidly expanding team as an Inbound Customer Service Advisor in the vibrant city of Birmingham. Our client, a forward-thinking company in South Birmingham, has ambitious growth plans for 2019 and beyond, making it an exciting time to become part of their customer service operations.We offer you a competitive base salary, annual salary reviews based on performance, a company pension scheme, and an exceptional working environment. Enjoy a modern call center equipped with free tea and coffee, a spacious kitchen, pool tables, PlayStation, ice hockey, and more.Key Responsibilities:- Assist customers through multiple systems, guiding them to resolve issues effectively.- Maintain strong rapport with customers to ensure a seamless experience.- Handle complaints confidently, resolving queries independently or with managerial support.- Focus on first-time resolutions, striving to exceed customer expectations.Qualifications:Minimum of 12 months of call center experience.Proficient IT skills to navigate various systems.Exceptional customer service abilities.Strong communication skills, able to engage with customers at all levels.Demonstrated complaint resolution experience.Commitment to ensuring customer satisfaction.Personal Attributes:Excellent communication skills.A collaborative team player.Outstanding customer service mindset.Proficient in computer literacy.Interviews will be conducted over the next few weeks, and candidates should be available to start in January.

We are seeking a dedicated and experienced Operations Services Supervisor to join our dynamic team at dev2. In this pivotal role, you will oversee the daily operations of our service department, ensuring that all processes run smoothly and efficiently. You will lead a team of professionals, providing guidance and support to achieve operational excellence and enhance customer satisfaction.Your responsibilities will include developing and implementing operational policies, supervising staff, and collaborating with other departments to drive continuous improvement. The ideal candidate will demonstrate strong leadership skills, a keen eye for detail, and a commitment to delivering outstanding service.

Global Elite Empire Consultants seeks a Remote Client Benefits Advisor to join the team in Birmingham, Alabama. This position centers on supporting clients who have already expressed interest in learning about their benefit options. The process is straightforward: no cold calling, no micromanagement, and a proven system that rewards consistent effort. Key Responsibilities Connect with clients who have requested details about their benefits. Guide clients through their available options, providing clear and supportive explanations. Assist clients as they enroll in the benefits they choose. Work Environment and Support Fully remote role based from home. Flexible hours to accommodate different schedules. Uncapped earning potential based on performance. Comprehensive training and ongoing mentorship provided. Who Succeeds in This Role This position fits individuals who want to invest in their own growth and are motivated to move beyond exchanging time for pay. Interview Process All interviews take place via Zoom video conferencing. Global Elite Empire Consultants operates as a third-party recruiter and is not an insurance agency.

Role overview Rexel is hiring a Human Resources Advisor in Birmingham. This role supports HR initiatives and helps maintain a positive workplace culture. The advisor works closely with different departments to put HR strategies into action that fit the company’s goals. What you will do Support HR programs and projects across the business Collaborate with teams to implement HR strategies Help strengthen employee engagement Contribute to organizational performance through effective HR practices

Join Our Team as an Operations Manager - Private BankingContract Type: 12 Month Fixed Term / PermanentWork Arrangement: Hybrid (3 days in office)Location: BirminghamWe are on the lookout for a dynamic and high-caliber professional at the Vice President level to become a pivotal part of our operations team within a leading private banking institution. This position is central to our Operations function, with a particular emphasis on Asset Servicing. The ideal candidate will possess substantial hands-on experience from operational or middle-office environments, particularly in equity or fixed income, and will be adept at integrating into our team swiftly and operating independently.Successful candidates will have a solid background in corporate action event processing, including both mandatory and voluntary actions, and will manage the end-to-end process encompassing event notifications, bookings, reconciliations, and custodial interactions. Familiarity with event-specific details (such as Japanese stock splits) is essential, along with proficiency in navigating complex systems while ensuring meticulous attention to detail and adherence to control frameworks.In addition to asset servicing, relevant experience in settlements is highly desirable, particularly with SWIFT messaging, market matching requirements, and comprehension of 515/518 processes. A thorough understanding of SSIs, custody workflows, asset transfers, and the application of CASS rules 6 & 7 in an operational context is also crucial.To excel in this role, strong interpersonal skills are a must, as you will frequently engage with internal teams, external custodians, and client-facing personnel. A robust risk management mindset, the capability to handle exceptions effectively, and confidence in escalating issues when necessary are vital attributes for success.

RP Professional Services, LLC seeks a Senior Loan Specialist in Birmingham, Alabama. This position focuses on managing complex loan portfolios for clients, ensuring financial operations run smoothly while meeting compliance standards. What you will do Oversee loan servicing and liquidation activities, using risk analysis and historical data to guide decisions. Evaluate distressed loans and develop strategies to maximize recovery. Review loan portfolios to ensure they meet company procedures and regulatory requirements. Coordinate projects related to the disposition of loan collateral. Prepare and deliver detailed reports to senior management. Take on additional responsibilities as assigned. Role focus This role centers on supporting financial operations and upholding compliance. The Senior Loan Specialist works closely with teams to address client needs, manage risk, and contribute to efficient portfolio management. About RP Professional Services, LLC RP Professional Services, LLC is a government consulting firm based in Ashburn, Virginia. As an 8(a) and Service-Disabled Veteran-Owned Small Business (SDVOSB), the company supports U.S. Federal agencies with mission support and technology integration. RP values professional integrity and the people behind its work.

As a Built Asset Security Advisor at Turner Townsend, you will play a pivotal role in ensuring the safety and security of our built assets across various projects. Your expertise will guide our clients in safeguarding their investments while maintaining operational efficiency. You will be responsible for assessing risks, developing security strategies, and collaborating with project teams to implement effective security measures.

gopuff seeks a Junior Operations Supervisor for its Birmingham 1353 site. This position plays a key part in keeping daily operations organized and efficient. What you will do Support the daily workflow and ensure tasks move forward smoothly Assist with troubleshooting and resolving operational issues as they arise Help maintain high standards for customer satisfaction throughout each shift Role focus This role centers on monitoring processes, providing hands-on support to the team, and helping to uphold service quality. The Junior Operations Supervisor works closely with others to keep operations running as planned.

At Airparks, we are revolutionizing the airport parking experience by offering a reliable service that our customers can depend on. We are currently seeking enthusiastic individuals who excel in customer service to become part of our dedicated on-site team at Airparks Birmingham.As a Site Operative, you will represent Airparks and play a crucial role in our daily parking operations. The ability to think on your feet is essential in this fast-paced and dynamic role, where customer interaction and effective decision-making are paramount. You will be responsible for welcoming customers upon arrival, ensuring they enjoy a friendly and efficient check-in experience, and directing them to available parking spaces before they board our transfer bus to the airport. Furthermore, you will be required to move our Drop and Go customer vehicles around the site, necessitating a full UK driving licence.Your enthusiastic approach will make you a vital member of the Airparks team, helping us to provide our customers with a hassle-free, friendly, and efficient service. If you thrive in a lively environment and enjoy being active outdoors, this could be the ideal position for you.This opportunity is a 3-month fixed-term contract with flexible hours. We are looking for adaptable individuals to cover various shifts, including weekends, days, and nights across our three Birmingham car park locations.If you're ready to make a difference, please click the 'Apply' button now to submit your application and join our exceptional team.

Operations Manager Location: Midlands (Remote with travel, monthly visit to York HQ) Salary: From £47,000 per year About BritsafeWith over three decades of excellence, Britsafe has established itself as a leader in customer service, driven by a commitment to innovation in processes, technology, and personnel.We are seeking an Operations Manager who embodies our dedication to excellence, ensuring our teams and sites not only meet but exceed industry standards. About the RoleThis multi-site position involves overseeing security and cleaning operations for a diverse range of prestigious clients in sectors like financial services, distribution, and manufacturing across the Midlands and beyond.Your key responsibilities will include: Leadership & Service Delivery – Upholding high standards in manned security and cleaning in compliance with SIA Approved Contractor Scheme standards. Client & Team Management – Cultivating robust client relationships through regular site visits, meetings, and effective staff training. Scheduling & Compliance – Overseeing rostering (via Timegate), performance, motivation, and compliance measures. Technology & Reporting – Leveraging advanced systems for comprehensive reporting, payroll, and scheduling needs.Your ultimate goal will be to ensure the retention and growth of our client base. Requirements Proven management experience in security and/or cleaning (essential) A valid front-line SIA Licence (essential) Exceptional leadership and communication skills High degree of IT literacy and proficiency with advanced systems A full UK driving licence and access to a vehicle Availability to travel to our York HQ at least once a month Candidates without an SIA licence and management experience will not be considered. What We Offer Competitive salary starting from £47,000 per year An opportunity to manage high-profile contracts with leading clients Support from a company that values its people, performance, and service excellence

Operational Risk and Assurance ManagerHM Courts & Tribunals Service (HMCTS) is dedicated to managing the administration of criminal, civil, and family courts and tribunals across England and Wales, as well as non-devolved tribunals in Scotland and Northern Ireland. We are committed to upholding justice as the cornerstone of a safe, fair, and thriving society, and are focused on creating a justice system that is inclusive and effective for all.Currently, we are in the second year of an ambitious six-year initiative aimed at reforming the courts and tribunals system. Our collective efforts are transforming our operational practices, ensuring our justice system remains a global leader by providing a service that enhances accessibility and efficiency for everyone. Our newly modernized Courts and Tribunals Service Centres (CTSC) represent the future of administrative operations, offering centralized hubs for telephony, digital assistance, case progression, and hearing support. These centers guarantee a uniform national service that facilitates the seamless progression of cases and offers essential support to local judiciary members.This is a fixed-term position for 12 months, focusing on overseeing quality monitoring and complaints management across our CTSC to foster service improvement and enhance user satisfaction. The successful candidate will play a crucial role in managing risk while ensuring consistent operational practices across all CTSC locations. Travel between CTSC sites is expected, with base locations including Birmingham, Stoke-On-Trent, or Loughborough.Key Responsibilities:- Manage the CTSC's response to internal and external audits, formulating actionable plans.- Create systems for monitoring and reporting service quality across operational activities.- Ensure assurance on quality and complaints in relation to performance standards/KPIs, addressing variances with actionable recommendations.- Identify opportunities for learning and service enhancement, collaborating with the Corporate Centre and Head of Service Improvement on design and implementation.- Develop proactive risk management strategies, collaborating with Heads of Operations and Service Improvement for effective implementation across CTSC sites.- Provide expert technical advice and recommendations to the CTSC Senior Management Team on risk management and mitigation, identifying issues, proposing solutions, and guiding decision-making processes.Knowledge, Skills and Experience:- Proven knowledge and experience in implementing and managing quality frameworks (Essential).- Demonstrated experience in managing risk and assurance frameworks at an organizational level (Essential).- Strong ability to analyze and present complex data with authority and clarity.

Lexus of Birmingham, a Sonic Automotive dealership, seeks a BDC Associate for Fixed Operations in Birmingham. This role acts as the main link between customers and the service department, ensuring clients receive the support they need for vehicle maintenance and repairs. Responsibilities Respond to customer inquiries about service and maintenance Arrange and confirm service appointments, coordinating schedules with clients Share customer needs and updates with service technicians Help create a positive, seamless experience for every customer Role overview This position focuses on guiding clients through their service process, from the first contact to appointment scheduling and follow-up. Collaboration with both customers and the service team is central to the role.

Join our dynamic team at Veolia Environnement S.A. as an Operations Engineer. In this pivotal role, you will be responsible for ensuring the smooth operation and maintenance of our facilities. Your expertise will help us optimize performance and improve our processes, contributing to our commitment to sustainability.

Role overview Public Storage seeks a Customer Service Manager to lead self storage operations in Birmingham. This role centers on daily facility management, aiming for efficient processes and a high level of customer satisfaction. The manager plays a key part in guiding the team and ensuring company standards are met throughout the operation. What you will do Supervise and support staff, fostering consistent and friendly service for every customer Manage daily facility operations, including opening, closing, and ongoing upkeep Encourage a positive and collaborative atmosphere among team members Uphold standards for cleanliness, safety, and facility appearance

Join our team at Adler & Allan as a JetVac Driver / Operator, where you will play a vital role in providing exceptional service and support in our operations. We are seeking an enthusiastic individual ready to dive into a full-time position that offers both personal and professional growth opportunities. As a key member of our team, you will operate our JetVac vehicles, ensuring efficient and safe service delivery.