Operations Manager, Enhanced Due Diligence

Stripe is looking for an Operations Associate in Mexico City to focus on Financial Crimes and Anti-Money Laundering (AML) investigations. This role centers on analyzing and investigating financial transactions to spot potential fraudulent activity. Careful attention to detail and strong analytical skills are essential for supporting Stripe’s commitment to secure and trustworthy payments. Key responsibilities Analyze financial transactions to detect and investigate suspicious or potentially fraudulent activities. Support the development and execution of risk management strategies. Work with internal teams and stakeholders to strengthen compliance procedures. Who succeeds in this role Detail-oriented professionals with a strong analytical mindset. Individuals comfortable collaborating across teams and adapting to evolving priorities. This position offers the chance to contribute directly to Stripe’s efforts in maintaining secure financial operations. The work environment values insight, teamwork, and a proactive approach to risk and compliance.

Join Our MissionAbout StripeStripe is at the forefront of financial technology, empowering businesses globally. Our platform is trusted by millions—from industry giants to innovative startups—to process payments, drive revenue growth, and unlock new opportunities. Our ambitious mission is to enhance the GDP of the internet, presenting you with a unique opportunity to influence the global economy while engaging in meaningful work.About Our TeamThe Financial Crimes team is pivotal in fostering a secure financial ecosystem and maintaining the integrity of Stripe’s services. We actively prevent unauthorized use of our platform and combat financial misconduct, including money laundering and terrorist financing. As Stripe expands its global reach, our team's efforts are vital in managing risk and ensuring regulatory compliance, all while contributing to the safe growth of the internet's economy.Our Mexico City office stands as a vibrant hub dedicated to revolutionizing financial interactions for businesses globally. We emphasize collaboration, innovation, and excellence, and as a member of our team, you will partake in a mission-driven community committed to enhancing the global economy. We celebrate success together, embracing creativity and excellence in all our endeavors.We pride ourselves on fostering a supportive and inclusive culture where every voice matters. Our dedication is evident as we address over a million support cases annually, empowering our users to not only overcome challenges but also achieve their aspirations.Your RoleAs the Financial Crimes Operations Manager, you will lead a dedicated team of Operations Associates focused on mitigating risks associated with financial crimes through targeted Anti-Money Laundering (AML) reviews. Your responsibilities will include overseeing the validation of customer data and documentation, analyzing transaction patterns, and monitoring customer behavior to effectively identify and prevent financial misconduct within the Stripe ecosystem.In this leadership role, you will inspire and engage your team, fostering their professional growth through constructive feedback, coaching, and mentorship. You will set clear goals and utilize performance metrics to drive efficiency and excellence within your team’s operations.

Join Our TeamAbout StripeAt Stripe, our Mexico City office stands as a dynamic center committed to transforming the financial ecosystem for businesses across the globe. We foster a culture of collaboration, innovation, and excellence, where each team member contributes to our mission of enhancing the global economy and increasing the internet's GDP. Our work is not only about creating beautiful solutions but also celebrating our collective achievements along the way. We prioritize a supportive environment where every voice is valued, and our dedication is reflected in our handling of over a million support cases annually, empowering users to overcome challenges and reach their potential.The Financial Crimes TeamDid you know that only about 4% of the world’s GDP is derived from internet commerce? At Stripe, we see this as a vast opportunity for innovation and prosperity. However, the promise of a global online economy also comes with significant risks, as malicious actors threaten the trust and safety of digital platforms. Our Financial Crimes team plays a crucial role in safeguarding our services, ensuring compliance, and identifying individuals involved in money laundering and other financial crimes.Your RoleWe are seeking a passionate individual committed to combating financial crimes and adept at unraveling complex investigations. You should possess a natural curiosity and the ability to navigate ambiguity while devising creative solutions. Your primary responsibilities will include conducting thorough investigations, making informed account-level decisions, and providing recommendations for regulatory reporting. You will analyze data, assess various indicators, and draw conclusions based on your findings.The ideal candidate will have a background in financial crimes compliance, particularly within the fintech or e-commerce sectors.

Join Our TeamAbout StripeStripe is revolutionizing the financial landscape, and our Mexico City office is a dynamic hub leading this mission. Here, we foster a culture of collaboration, innovation, and excellence. As part of our Mexico City team, you will contribute to a purpose-driven community committed to enhancing the global economy and boosting the internet's GDP. We value craftsmanship and creativity in our work while celebrating our achievements and enjoying the journey together. We believe in inclusivity and support, where every voice is heard. Our dedication is evident as we manage over a million support cases each year, empowering our users not only to solve problems but also to reach their aspirations.About the TeamYou will be joining the Anti Money Laundering (AML) Team within the Financial Crimes organization, responsible for monitoring, investigating, and reporting suspicious activities that indicate money laundering and other financial crimes.

About Us Nu is one of the largest digital financial platforms globally, boasting over 122 million customers across Brazil, Mexico, and Colombia. Driven by our mission to simplify and empower individuals, we are transforming financial services in Latin America, and this is just the beginning of the vibrant future we are crafting. Listed on the New York Stock Exchange (NYSE: NU), we leverage cutting-edge technology, data intelligence, and a streamlined operational model to provide financial products that are straightforward, accessible, and human-centric. Our impact has been acknowledged by prestigious global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Explore more on our institutional page here. About the Role As an AML Operations Analyst, you will be integral to ensuring Nubank's sustainable growth by supporting regulatory requirements for AML operations. You will challenge the status quo to deliver: Exceptional experiences for our dedicated clients during the AML Ops process, maintaining the utmost quality in customer data and due diligence in accordance with regulatory and internal policies. Thorough analysis of AML Alerts produced by our transaction monitoring system to identify suspicious activities, contributing to a more ethical society while fostering the robust growth of Nubank in Brazil and Mexico. We seek individuals who embody diligence, flexibility, and resilience, aligned with Nu's core principles! Our Operational Squad - AML Ops - is tasked with safeguarding Nu from criminal activities and curtailing money laundering within the Mexican economy, adhering to essential regulations and ensuring our business's continuity. Key Responsibilities Analyze AML Alerts, financial transactions, accounts, and data from alerts generated by the AML transaction monitoring system to identify suspicious activities and offer detailed recommendations (e.g., reporting to UIF, cancellation). Compile investigation files to escalate to the AML Forum (Comité de Comunicación y Control). Enhance the AML Ops team’s alignment with our obligations as a financial institution. Develop advanced reporting mechanisms to improve oversight.

Plata is a pioneering technology and digital financial services company aiming to become the primary financial partner for Mexican consumers by rewarding their financial lives through inclusion, simplicity, convenience, trust, and security. Founded in 2022 by executives who have established some of the world's most innovative and successful digital banking ventures, Plata is a high-tech financial platform redefining how Mexicans engage with their finances. Our mission at Plata is to simplify the financial experience, making it more accessible, user-friendly, and trustworthy for everyone. With a diverse team of over 700 employees from more than 20 nationalities, Plata is headquartered in Mexico, where we are innovating to provide better payment options for all.

Join Stripe as a Credit Risk Operations Associate and be an integral part of our dynamic team. In this role, you will support our mission to provide seamless financial solutions while ensuring robust risk management practices. Your analytical skills and attention to detail will contribute to mitigating risks and enhancing our operational efficiency.

Join PayJoy as a Financial Operations AnalystAs a leading credit provider, PayJoy is committed to empowering underserved customers in emerging markets to achieve their financial goals. Our innovative secured credit technology opens the door for new customers to access the credit system, enabling them to improve their quality of life through point-of-sale financing and card offerings. Our solutions also support micro-entrepreneurs and serve as a safety net during challenging times. With advanced machine learning and anti-fraud AI, we have positively impacted over 18 million customers by 2025, all while maintaining a profitable and sustainable business model.Role OverviewWe are seeking a detail-oriented Financial Operations Analyst to manage transaction reporting, invoicing, and payment processes. You will play a crucial role in integrating these functions into our financial systems, enhancing efficiency and compliance. Your responsibilities will include identifying opportunities for process automation to streamline operations, reduce manual tasks, and minimize discrepancies, thereby ensuring scalable and compliant financial operations at PayJoy.

Join our dynamic team at Stripe as a Consumer Operations Associate. In this role, you will be instrumental in enhancing our customer experience, ensuring that our clients receive the highest level of service. You will collaborate with various departments to resolve customer inquiries efficiently and contribute to the continuous improvement of our operational processes.

Join our dynamic operations team at Scale AI, where you will play a pivotal role in optimizing our processes to drive revenue and ensure our commitments to customers are met with exceptional quality and timeliness. Your expertise will be crucial in managing our supply operation funnel by developing and implementing innovative solutions, tools, and processes in collaboration with cross-functional teams, including Customer Operations, Product Operations, and Product Managers.In this role, you will tackle unprecedented challenges, demonstrating relentless determination to achieve outstanding results through pilots, tests, and experiments. Your ability to devise creative solutions will be essential in overcoming bottlenecks. This unique opportunity blends operational responsibility with significant influence over our critical outcomes, positioning you at the core of Scale's daily operations. We are looking for a scrappy, analytical, and empathetic individual who is focused on results and has the drive to inspire others.Key Responsibilities:Develop and implement key operational processes that are critical to our success.Oversee the daily delivery of customer commitments, ensuring satisfaction.Establish an effective feedback loop involving frontline teams, product development, strategy, and customers.Work collaboratively with various stakeholders to enhance processes for both new and existing customers.

Role overview Stripe is hiring an Operations Associate for the Product Support Operations team in Mexico City. This position focuses on refining product support processes and helping deliver strong service to customers. The role involves close collaboration with teams across the company to make operations more efficient and improve how customers experience Stripe’s products.

At Darwin AI, we believe that individuals should focus on what only humans can do—empathy, creativity, and strategy. Everything else, the repetitive and tedious tasks, can be handled by AI. Discover more about us here.As an Operations Associate, you will work closely with the Head of Operations to ensure our processes are as intelligent as our technology. We are looking for a proactive individual with an ownership mentality who isn’t afraid to get their hands dirty and is eager to learn how to scale an AI startup from the inside.What Will You Do?1. Process Optimization: Identify flaws in current workflows and design and implement enhancements in Onboarding, Customer Success, and Support.2. Strategic Intervention: Directly engage with accounts needing assistance, proposing and executing solutions to enhance customer experience.3. Data-Driven Analysis: Utilize Excel/Sheets to analyze operational metrics and uncover improvement opportunities.4. Customer Voice: Gather critical user feedback to assist the product team in prioritizing the roadmap.5. Documentation: Create the "bible" of our processes to enable orderly team growth.

Join Stripe as a Risk Operations Associate in our User Policy Operations team, where you will play a pivotal role in safeguarding our platform and ensuring a seamless user experience. You will be responsible for analyzing risk-related data, implementing user policies, and collaborating with cross-functional teams to mitigate potential threats. This is an exciting opportunity for individuals who are passionate about risk management and operational excellence.

Role Overview Stripe is hiring a Tech Operations Associate in Mexico City. This entry-level role is designed for recent graduates ready to begin a career in technology operations. As part of Stripe’s operations team, you will help keep systems running reliably and efficiently. What You Will Do Support day-to-day technology operations Work alongside experienced team members to resolve issues and improve processes Contribute to Stripe’s goal of expanding the economic infrastructure of the internet Who Should Apply Recent graduates interested in technology and operations Individuals eager to learn and develop new skills within a fintech company This position is based in Mexico City, Mexico.

Join Clara as the Head of Revenue Operations in Mexico City, where you will play a pivotal role in driving our revenue strategy and operational excellence. Your leadership will be crucial in optimizing processes, enhancing customer experiences, and delivering measurable results. This hybrid role offers the flexibility of working from home combined with in-office collaboration.

Join our dynamic team at Stripe as a Fraud Operations Associate. In this role, you'll play a crucial part in safeguarding our platform against fraudulent activities. You will analyze data, identify patterns, and collaborate with various teams to implement solutions that enhance our fraud detection capabilities.

ALTEN México es parte de Grupo ALTEN, un líder global en ingeniería y tecnologías de la información con más de 30 años de experiencia. Nuestra presencia se extiende a 30 países en Europa, América del Norte, Asia, África y Medio Oriente, con un equipo de más de 46,000 empleados, de los cuales el 88% son ingenieros.Buscamos un Financial Data Analysis Specialist (Mid Level) para analizar, interpretar y gestionar información financiera clave que fortalezca el desempeño del área de Financial Services. Este rol es crucial para la evaluación de KPIs, la elaboración de reportes ejecutivos y la generación de insights que apoyan decisiones estratégicas y comerciales. El candidato ideal debe tener un fuerte nivel analítico, habilidades para colaborar con diferentes áreas y dominio de herramientas digitales y financieras.Responsabilidades:Analizar, consolidar e interpretar KPIs financieros.Elaborar reportes ejecutivos y tableros de seguimiento.Evaluar tendencias, variaciones e indicadores de desempeño.Identificar oportunidades de mejora basadas en datos.Proporcionar soporte analítico a iniciativas de Financial Services.Validar información financiera y asegurar la integridad de los datos.Colaborar con equipos de ventas, finanzas, legal y socios externos.Preparar comparativos contra metas internas y resultados históricos.Gestionar información para cumplimiento, procesos documentales y auditorías.Mantener comunicación con distribuidores para aclaración de datos.

Are you ready to take your career to the next level with a dynamic boutique wealth management firm? We are seeking a dedicated and enthusiastic Client Operations Specialist to join our remote team. In this pivotal role, you will be the first point of contact for client inquiries, managing account administration and custodial processes with esteemed partners like Charles Schwab and Fidelity. You will play a crucial role in supporting our advisors and ensuring an exceptional client experience in a collaborative, high-touch environment. If you have a background in financial planning or RIA experience, we want to hear from you!As a Client Operations Specialist, your primary responsibilities will include:Acting as the principal contact for client service and operational inquiries, addressing questions regarding accounts, paperwork, and custodial processes.Processing and managing account openings, transfers, maintenance requests, and cash movements for a seamless client experience.Assisting financial advisors with account administration and client follow-ups to enhance service delivery.Liaising with custodians to resolve issues efficiently while maintaining operational excellence.Ensuring compliance standards are met while providing polished, professional service.

Customer Care Team:The Lead Customer Care Specialist – Business Operations will play a pivotal role in developing, managing, and expanding a specialized customer support operation that caters to complex financial products for professional clients. Initially, this hands-on leadership position will oversee a team of agents while laying down the essential operational frameworks, processes, and performance standards needed to provide exceptional service.This role will evolve to encompass the leadership of a comprehensive operational structure, including coordinators, supervisors, and agents, ensuring superior performance across critical service metrics such as SLAs, CSAT, AHT, and resolution quality. Acting as a vital link between frontline support, product teams, and internal stakeholders, you will drive continuous improvements in customer experience and operational efficacy.Key Responsibilities:Oversee the daily performance of the Customer Care operation, ensuring adherence to crucial support metrics including SLAs, CSAT, AHT, and resolution quality.Directly manage an initial team of agents, addressing escalations, monitoring performance, and upholding operational discipline during the outset of the operation.Offer coaching, feedback, and performance management while helping to establish a leadership framework (coordinators and supervisors) as the operation scales.Design operational processes such as shift structures, escalation flows, and workload distribution to ensure efficient service delivery.Monitor on-floor service quality, identify recurring operational challenges, and collaborate with internal teams to bridge knowledge or process gaps.Ensure the support model meets the expectations of professional clients requiring clear, accurate, and efficient resolutions.Translate feedback from customers and agents into actionable insights for product teams, including tool enhancements, bug reports, and workflow improvements.Collaborate closely with Product, Analytics, and cross-functional teams to address systemic issues affecting customer experience.Establish the operational structure, processes, and governance needed to scale the support organization.Analyze operational data and dashboards to uncover trends, root causes, and opportunities for service delivery enhancements.